Faulty Mobile - My Rights

Mr Dog

My mobile has developed a faulty screen after 39 days. The store is refusing to replace it but wants to send it back to Samsung for repair. After 60 miles and half a day off work, I'm getting a tad cross. Can anyone tell me if I'm covered by The Sale of Goods Act? The young man in the shop informs me that a repair is the best they can do as the device has memory :shock:

Wooliferkins

Mobile manufacturers seem to take them back for repair. Vodafone sent me a replacement phone when my smart phone screen died

amaferanga

If they replace the faulty screen then what's the problem? I recently had my phone (Samsung Galaxy) repaired through Vodafone. Turnaround was less than a week. Good thing about Samsung as well compared to most other manufacturers is that they offer a 24 month warranty on all phones (instead of the standard 12 months). I'd accept the repair and rest easy knowing that if anything else goes wrong with the phone over the next 23 months it'll be sorted for free.

Mr Dog

Well, firstly they agreed to replace, then changed their mind.. the phone is faulty. Whilst the device is being repaired I'm left with no phone and paying for the pleasure.

lostboysaint

On the very rare occasion that one of our phones has been faulty Vodafone have ALWAYS issued a temporary phone and carried out a repair. I'd go further and say that their communication through the repair process is second to none (albeit that it's done by text, but it's still significantly better than just about any other service I've had!).

schlepcycling

According to Which your phone is covered by the Sale of Goods act and as such inside the first 6 months the law assume that the fault was inherent in the phone unless the retailer can prove otherwise. They are obliged to offer you a repair or refund but they can decide which they do, so it sounds like there's not much you can do other than accept their offer of a repair.

cooldad

Hang onto an old phone

Mr Dog

Thanks people. Repair it is. Will not be so hasty to recycle my old phone in future. No Strava for me then

redvee

Contact the local trading standards people, 39 days seems too short to be stuck with a repair.