Don't upgrade to a Virgin Superhub...

Mr Sworld

Just don't...

http://www.ispreview.co.uk/story/2011/02/22/virgin-media-uk-admits-to-broadband-speed-problems-with-new-superhub-routers.html

Speedtest.net has just given me a 0.122mb/s download speed when I should be on 10mb/s...

:evil:

EKE_38BPM

I have two obvious suggestions for you:
1: Turn it off and on again
2: Blame Wiggle

and a third, less obvious one:
MTFU?

I'm on BT and getting over 38mb download and 15 up.

Mr Sworld

EKE_38BPM wrote:

I have two obvious suggestions for you:
1: Turn it off and on again
2: Blame Wiggle

and a third, less obvious one:
MTFU?

I'm on BT and getting over 38mb download and 15 up.

Did both 1 and 2... It didn't help.

I'm going to MTFU on VM's service department tomorrow. :twisted:

The sod is that yesterday on the old hub I had 10mb/s, after 'upgrading' I don't.

cyclingprop

Could be just a duff box. That article is from this time last year...

posh_pedaller

I was expecting this to be about a new wheel build...
Don't diss on Virgin. We got an extra hour paid leave the other week at work because their network went down.

redvee

This was/is a well known issue with that router which is why a lot of people have stayed at 20mb even if 30mb was available to them. I'm on 20mb and will be doubling when they get round to it.

Yukirin

I have one. It was a free upgrade. Its never been a problem apart from... Xmas time 5 new wireless routers appear in my block of flats. The auto channel finder wasnt finding a clear channel for the wifi so was suddenly getting lots of drop outs. Simply set it to manual and found a channel that works myself. Sorted.

Have you tried a wired connection to your hub instead of using wifi?

prj45

Mine's the same, blistering wired connection, but the wireless is subject to random slowness which goes away if you switch channel but does come back. Piece of crap.

spen666

Thanks for this post.

i'm currently dealing with the CEO's office regarding exactly this sort of problem

whitebait01

Had a problem with mine when we first got it, was to do with the downstream power. This can be checked on the router. Called 'em up and they got an engineer out, he fiddled around outside and sorted it. Also had the wireless channel issue, loads of wifi dropouts, very slow speed or total inability to connect even if the laptop was next to the router. Downloaded inssider (http://www.metageek.net/products/inssider/) which tells you what wifi channel all the nearby routers are on and selected one which wasn't being utilised. Basically auto channel select is billy bolloxed, but since then - No more problems!

Do ensure speedtests are done over a wired connection to get a true representation. Also, if your wireless devices are 802.11b or g then it's worth selecting the 54mbps setting on the superhub, as running it at 802.11n can apparently cause issues.

sketchley

Not sure I want a superhub that virgin can upgrade the firmware on remotely. That sounds like a security hole to me......

Mr Sworld

Yukirin wrote:

I have one. It was a free upgrade. Its never been a problem apart from... Xmas time 5 new wireless routers appear in my block of flats. The auto channel finder wasnt finding a clear channel for the wifi so was suddenly getting lots of drop outs. Simply set it to manual and found a channel that works myself. Sorted.

Have you tried a wired connection to your hub instead of using wifi?

I have an app on my phone that shows what channels are free. So I moved from the auto setting to a clear wi-fi channel.

I am using a wired connection from the router to a homeplug network. It was perfect with the old hub.

Going to have to spend hours on the phone tonight...

spasypaddy

Open up an Internet Browser window. Go to 192.160.0.1 and it will ask you to log-in.

Username is Admin.
Default password is printed on a sticker on your hub. But if you've changed it... you'll need to enter it.

That'll take you to the screen I'm on about above.

From there. Hit Advanced Settings.

Then under Setup on the left hand side, pick out Wireless Settings.

Then change the 802.11 mode from 300mbps to 54mpbs and hit apply.

Mr Sworld

spasypaddy wrote:

Open up an Internet Browser window. Go to 192.160.0.1 and it will ask you to log-in.

Username is Admin.
Default password is printed on a sticker on your hub. But if you've changed it... you'll need to enter it.

That'll take you to the screen I'm on about above.

From there. Hit Advanced Settings.

Then under Setup on the left hand side, pick out Wireless Settings.

Then change the 802.11 mode from 300mbps to 54mpbs and hit apply.

Thanks, I know this already and as I've pointed out already it's not a wi-fi problem it's a problem on a hard wired connection.

I'll be told to do this tonight when I ring them up of course.... :evil:

spasypaddy

i found that it actually made a difference to my wired connection as well

porlyworly

Received a nice letter from Virgin yesterday saying they are putting my monthly price up AGAIN, this time by another £3.50

The Rookie

I was on Sky for a year using the BT line, they never got our upto 10Mb broadband over 1.5Mb, and to add insult they deleted the service and put us on the upto 20Mb and speed dropped, at times we had 400kb.

Went to Virgin with superhub, all sorts of problems, they finally diagnosed that our line wasn't compatable and put us on an old fashioned router and seperate wifi and we now have a minimum of 9Mb.

Simon