Any ideas please ?? :)

Danjohnson

I recently bought a carbon controltech estro stem for my mountain bike. I purchased said stem from the ever popular Flea-bay from who'm would seem unfortunately a somewhat dishonest fellow rider. When I received the stem as described as used but as new & excitedly unwrapped it I discovered that the front part of the stem which clamps the bars to it had a split in it, you can imagine my disappointment.

Does anyone have any ideas where I might purchase a new front plate for the stem ??
Any ideas would be grately appriciated

Chunkers1980

Send it back?

cooldad

This^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

cat_with_no_tail

Chunkers1980 wrote:

Send it back?

+ potato

and I can't believe you need an internet forum to tell you that.

If he wont take it back, paypal dispute.

stuisnew

Open a dispute with the seller if it wasn't as described? Paypal disputes are simple to do.

Danjohnson

Thanks for the useful replies guys, I have already done all the things mentioned, so far no success. Just exploring other solutions now

Meatfox

SEND IT BACK! SEND IT BACK! SEND IT BACK!

cooldad

Danjohnson wrote:

Thanks for the useful replies guys, I have already done all the things mentioned, so far no success. Just exploring other solutions now

What have you done?

Simple procedure:
Message the seller with the problem.
No joy open a dispute through Ebay.

You will win, they will refund you.

Simple.

wordnumb

+ Photograph it before sending back.

Meatfox

and send it back recorded delivery

larryb

cooldad wrote:

Danjohnson wrote:

Thanks for the useful replies guys, I have already done all the things mentioned, so far no success. Just exploring other solutions now

What have you done?

Simple procedure:
Message the seller with the problem.
No joy open a dispute through Ebay.

You will win, they will refund you.

Simple.

+1

Anonymous

+1 more potato and all that.

PayPal will reverse the payment ultimately based purely on your say so with no evidence and he'll have a nightmare arguing otherwise.

That's why PayPal are good for buyers and utterly suck for sellers. I've stopped selling on ebay because of PayPal (practices like this and their and ebay's seller charges).

cooldad

deadkenny wrote:

I've stopped selling on ebay because I'm a shady character.

CharlieH

I had something similar recently and after raising a dispute, the seller issued a full refund and told me to dispose of the damaged item as they didn't want to pay the return postage

It does take a bit of time but you will end up with a refund

Anonymous

cooldad wrote:

deadkenny wrote:

I've stopped selling on ebay because I'm a shady character.

That too.

They kept banning me