Well Shiny bikes get a massive thumbs down from me, won't be using them again.
Bought the Sidi Ergo 3 in size 45. Got them delivered fine but they were a bit big. Phoned them up and asked if I could return for a size 44, no problem they said, just include a little note stating you want a size 44 etc etc.
So did all that and on the note I made it clear to send the size 44 shoes to my University address, as this is different from my billing address. Few days later get a call from the mother to say a package has arrived from shiny bikes. They had sent it to the wrong address. I can't see how they got this wrong as 1) they got it right first time and 2) I specficially said in my letter which address to send them to.
So obvoiusly had to get them shipped from home to my Uni address which is a cost I shouldn't have to pay.
Sent them a couple of emails and no response and no answer when I ring them.
Certainly won't be using them again, just glad the size 44 sidi's fit.
Rolf F wrote:
To be fair, as an impoverished student, he's bound to struggle with the postage costs of his Sidis after buying his Cervelo R3
My experience with Shiny Bikes has been very positive. Bought an APEX group set nearly 2 years ago. Excellent price, fantastic advice (they knew the brakes would not fit a 2009 Synapse Alu frame so advised on alternatives) and rapid delivery. When a shifter failed I upgraded to Force shifters and chainset. These got lost in the post but I phoned and got through immediately. There were no quibbles and new items were sent out and arrived safely two days later (I hope Royal Mail found the original ones for them). Not only that but they took the old shifters back as SRAM have a 2 year warranty and these were replaced after review by SRAM to confirm what the problem was.
I will definitely buy from Shiny Bikes again.
Had a couple of issues with both things I bought from them.
I ordered a set of bars, they ended up going to someone else's address 100 miles from me. They said that I'd signed for them. Took a lot of faff to convince them (and retrieval of the signature, despite it was clearly not sent to myfreaking address!)
About a three weeks later I got them.
Recently ordered a stem, realised I'd gone for wrong size so sent an email cancelling the order. No response.
I needed another stem of a different length anyway so I rang them up, they said 'ooh we were just about to cancel it for you'.
I said I needed a stem of a different length, same model so just send me one of that instead. He said he'd sort it there and then.
Lo and behold they sent me the original wrong order, despite me conversing with the chap 2 minutes before he went off to pack it.
Not had time to sort out returning it yet.
Shame because they seem really nice folks and prices are excellent.