When CRC really.....

Kaise

......are a good company to deal with;

I moan about late delivery and stuff from time to time but this is an axample of when CRC really do shine as a great company so i thought i post this

30th November: Blue Pig Ordered
5th December: Blue Pig delivered after a bit of chasing
The bike arrived with scratches on the top tube and chips in a number of places! Contacted CRC who said they would supply £40 of vouchers for my trouble, i said i wasnt happy and wanted the bike repaired, to which they agreed and i went to get a quote from Argos Cycles.

Argos quoted £160 to strip, respray and rebuild the bike, CRC agreed to the complete repair, the only snag Argos wont finish the work till mid/end january and thats supplying the bike to them this week. No bike over xmas = not happy.

So i called CRC today and explained the situation, placed on hold for 5 mins and then they have offered me £100 in vouchers as compensation. I feel this is ample compensation really and it means i can get out and ride which is the most important thing about buying a bike!

I didnt need to get angry, raise my voice or be kept on hold for very long, the guys on the phone were very helpful.

My faith in CRC has been restored!

Pudseyp

At the end of the day it will get chips and scratches...get a touch up made then spend the rest on bike porn...

1mancity2

Never had a prroblem with CRC, wait until the frame is really scratched then send it to me for folding beer tokens!

Kaise

Pudsey wrote:

chips and scratches

this is the reason i thought its not worth handing the bike over for 6-8 weeks for a spray job for something that with invariably be a mess in 4 months of riding!

i just want to get out on it now, but alas the weather is now windy as fook! fingers cross for saturday morning!

Pudseyp

Kaise wrote:

Pudsey wrote:

chips and scratches

this is the reason i thought its not worth handing the bike over for 6-8 weeks for a spray job for something that with invariably be a mess in 4 months of riding!

i just want to get out on it now, but alas the weather is now windy as fook! fingers cross for saturday morning!

£100 is a win though..there is a place in Brizzle that will make up touch up pens...If I can remember I will PM u..

delcol

£260 for free..

i bet you have another bike you could use as well while yours is away been resprayed..

fair play to you....

Kaise

not £160, just £100 vouchers and not get the bike sprayed.

i'll be ordering some 5.10's i reckon

delcol

so you not getting the bike resprayed... still £100 is better than nothing....