damaged frame

cm50

hi,i have a specialized stuntjumper comp that has developed a bit of a problem.The front mech cable housing was installed at new with not enough slack to allow movement of the rear suspension.this has resulted in the cable housing waring a 2-3mm groove in the bottom bracket of the frame. the bike is only 6 months old. where do i stand with this problem.will the frame still be safe and is it worth taking the problem up with the shop i bought the bike from or contacting specialized directly.

i would appreciate any comments

thanks
chris

nicklouse

your warrenty is with the shop.

talk to them.

Raymondavalon

nicklouse wrote:

your warrenty is with the shop.

talk to them.

Correct and a photo if possible so we can see the damage

GSP1984

From what I read in most warranty clauses when I was looking at different manufacturers most would not cover that.

You could arguably try and say the bike was not put together right, although both bikes I've purchased recently warn the user about this in the maintenance instructions.

DCR00

Exactly why i moved the routing of my cables.

Why they saw fit to route the cables under the BB i will never know.

As said, your issue is with the shop

Good luck

coursemyhorse

I want to reroute mine too. Is it easy to do? I have a Stumpjumper 2007 I only just got it second hand and forgot to even check this. I did notice the cables go close to BB. I don't understand how people do not get issues with the cables gettin damaged over rocks and stuff.

DCR00

POP

You can use cable ties, or just use the cable routers you can get from CRC. I did mine about a month ago and they are still stuck there. Just route down the side of the top tube.

Raymondavalon

coursemyhorse wrote:

. I don't understand how people do not get issues with the cables gettin damaged over rocks and stuff.

It's called "clearance", plus the chainring or bash guard would take the brunt of most clearance based impacts

My All Mountain bike has it's rear dérailleur cable and brake hose routed under the BB and no issue at all, although there is ample clearance between the physical BB and the cables.

Ghostt

Cable routing under the BB is mainly a problem if you don't have full length outers (for example on the rear derailleur cable) as it allows all manner of dirt and water to get into the casing

chez_m356

Don't specialized have a life time warranty on frames? contact the shop and if they try to fob you off, contact specialized directly

cm50

pic of damage done as requested.thanks for all the advice so far.

cooldad

That is quite nasty

nicklouse

It also looks long term. Why was it not picked up at the first service? Or when you were checking the frame after/before use?

That would have been visible after a few dys use and could have. Been rectified rather than ignored.

cooldad

Shifting must have been a bit rubbish for a while as well, looking at the cable.

cm50

the gear shifting was fine till my second to last outing,i tried adjusting the inner cable,and front mech thinking that was the problem,but after my last ride it was evident i hadn't solved the problem(the gears worked fine till it finally broke its way through the cable housing.not being aware at this point).I must admit that was one area of the bike that didn't check.i'm usually quite on the ball.learnt a BIG lesson.

delcol

spesh are usually good with their warrenty. speak to the shop first to see if this can be resolved if not contact spesh them selfs.....

Raymondavalon

cooldad wrote:

Shifting must have been a bit rubbish for a while as well, looking at the cable.

That was my thought too..

Although the damage is quite bad, should Specialized not resolve it with a warranty replacement, you could always get it over to a specialist welder for a fill..

1mancity2

If you get no joy with the dealer or Specialized, that is not a big job to weld that area, the frame may even not need a full repaint just touching up after.

Who put the Hellitape on the BB?

Like Nick says it looks long term and must have been visable for a while?

benpinnick

The cable runs should have been installed with enough slack to keep them away from the BB as you mention. This is a common issue that the shop should know of. Looks like a bad set up to me. Clearly the rubbing has then split the outer, which has made the problem 10 times worse.

I reckon that should be a shop replacement. Specialized will be well within their rights to refuse a manufacturer warranty though, as its set up not manufacture that has caused the issues. As a top tip, bin the crappy Jagwire outers, they tend to be brittle and split open at regular occurrences.

bails87

"as its set up not manufacture that has caused the issues"

Don't Specialized fit the cables in the factory?

Phil_D

I had a frame problem and Specialized were very good about it. I described the problem I had and based on that they concluded I needed a new frame and it would not cost me a bean. I would have to give them the frame stripped though and anything from the old bike that didn't fit on the new frame would be my problem to sort out. All I had to do was prove I was the original owner (they said receipt or get a letter from the dealer if I couldn't locate the receipt) and bob was my uncle.

benpinnick

Yes and no. Yes they set them up, but they ship the bikes in boxes and this will cause pulls on cables when refitting the stem etc. it's the shops responsibility to rectify any of these problems before you collect the bike. That said, speech are good with this sort of thing, as above.

diy

As per my usual advice warranty is irrelevant its down to the shop to remedy, though depending on the exact dates (is it 6 months of just under/over?

Its obviously an assembly fault (though you may need to prove that if over 6 months), irrelevant who did that, its the shops responsibility hence why they should pdi it and then re-check it after the 6 week service.

There is a weak argument that you have contributed to the damage. What a competent MTBer who takes care of his kit should do and what a reasonable person should do are not the same.

If it is over 6 months and the shop is savy, they can just say it must have been shortened, it didn't leave here like that. That wont get them very far in the long run.

take it up with the shop. if you get no joy, talk to spesh, you're possibly out of time for more severe remedies if they don't help you.

I have to say its a bit poo running the cables like this. On my enduro I routed them over and under and it worked well, if a little stiff. On my stumpy I have given my self bags of spare (probably too much) and cable tied them loosely.

supersonic

Is the front mech attached to the rear triangle then? If the sus intereferes wioth the cable to that extent, I'd expect the mech to move everytime you hit a bump!

mikeysickalrigh

contact the shop first. alsoemail spesh everytime you have any contact with the shop to keep a written account. either way its up to them to decide who will replace if at all , but spesh can be good

cm50

cheers for all the advice so far.i'm feeliing alot more posotive now! spoke to "trading standards" today just to get things into perspective.i'm off to the shop tomoz,so fingers crossed,and i'll keep you posted with events.thanks again all.

supersonic

Don't mean to be rude, but can you answer my question? ;-)

cm50

sorry,didn't mean to be rude myself.in reply to your question.Yes,the front mech is attached to the rear triangle,and the fact that the mech didn't jump on every bump lends itself to one of the reasons why this went on for so long without being discovered.

supersonic

Ah, I see! I think you have a good case against the retailer.

cm50

thanks,sorry for not getting back sooner.

diy

Page 13
http://cdn.specialized.com/OA_MEDIA/pdf ... ual_r1.pdf

looks like a good design, providing that there is slack in the cable of course.