Magicshine UK returns - any experience?

jvol

I bought an MJ-808 front light in August from Magicshine UK. I haven't used it more than 15 times and it failed on wednesday night, 8 miles from home on country lanes. Looks like the LED's gone, as it just went with a pop, no dimming, and it's completely dead.

The website says you need your invoice reference number to return it, but I've not kept this, although I can prove the purchase from credit card statements.

Just wondered if anyone has experience of their general approach to returns, and if I should expect them to be difficult?

doyler78

Consumer law is clear. No receipt required irrespective of what they say or what pre sales terms they put in the place. They cannot in anyway remove your statutory rights.

cyberknight

Surely they have records where they can find this number or did you make an account you can log onto and just look it up?

Push comes to shove can you contact your credit card for a refund on defective goods? i am sure the company does not want that sort of hassle.
The term " fit for purpose " comes to mind .

jvol

Thanks both. I'll speak to them on Monday, and will remain positive about it untilI have reason to be otherwise. As you say, they must have records (you didn't need to create a user account to make the purchase).

Fru T Bunn

Same story with mine.

2nd time used it and pop.

cyberknight

I have had my MS 10 months and it is still going strong , i know its no help if yours has blown but unfortunately there will always be a few that are no good, in the industry i work in we strive to ship 0 defects but are happy if we can get to 0.2 %, and you would never see 95 % of the stuff we check for let alone them being a fault .

I am not saying that MS makers are this thorough but it happens .

jvol

Update: I spoke to them yesterday, no problems. We agreed the fault was probably the LED, so they sent a new lamp, no questions asked. Arrived today, works fine. I just need to send them back the broken one.

Can't complain at all - very good customer service.

gilesjuk

You get what you pay for. Buy something better this time.

It could have gone pop on a tricky descent and cause you to lose your life.

gilesjuk

cyberknight wrote:

I have had my MS 10 months and it is still going strong , i know its no help if yours has blown but unfortunately there will always be a few that are no good,

Yep, just like there's a few planes that will fall out of the sky or a few fairground rides that will fall apart. But it's okay, there's plenty more people being born every day, just get another one.

It's pretty obvious why a few will fail, it's called built to a cost or cutting corners.

Example: If you calculate that you need a 20v capacitor and use a 20v capacitor than it may work fine for a while. But use a 25v capacitor then you'll have that extra margin of safety. Same goes for regulators and other components. It's better to over engineer something (Mercedes used to, not any more and look at how sh1t they are) and have it cost a bit more, especially when it is something so critical like lights, brakes and bearings.

doyler78

gilesjuk wrote:

cyberknight wrote:

I have had my MS 10 months and it is still going strong , i know its no help if yours has blown but unfortunately there will always be a few that are no good,

Yep, just like there's a few planes that will fall out of the sky or a few fairground rides that will fall apart. But it's okay, there's plenty more people being born every day, just get another one.

It's pretty obvious why a few will fail, it's called built to a cost or cutting corners.

Example: If you calculate that you need a 20v capacitor and use a 20v capacitor than it may work fine for a while. But use a 25v capacitor then you'll have that extra margin of safety. Same goes for regulators and other components. It's better to over engineer something (Mercedes used to, not any more and look at how sh1t they are) and have it cost a bit more, especially when it is something so critical like lights, brakes and bearings.

Anybody that was really that concerned about their own safety would be running a get me home backup light

hopper1

doyler78 wrote:

gilesjuk wrote:

cyberknight wrote:

I have had my MS 10 months and it is still going strong , i know its no help if yours has blown but unfortunately there will always be a few that are no good,

Yep, just like there's a few planes that will fall out of the sky or a few fairground rides that will fall apart. But it's okay, there's plenty more people being born every day, just get another one.

It's pretty obvious why a few will fail, it's called built to a cost or cutting corners.

Example: If you calculate that you need a 20v capacitor and use a 20v capacitor than it may work fine for a while. But use a 25v capacitor then you'll have that extra margin of safety. Same goes for regulators and other components. It's better to over engineer something (Mercedes used to, not any more and look at how sh1t they are) and have it cost a bit more, especially when it is something so critical like lights, brakes and bearings.

Anybody that was really that concerned about their own safety would be running a get me home backup light

+1

apreading

gilesjuk wrote:

You get what you pay for. Buy something better this time.

It could have gone pop on a tricky descent and cause you to lose your life.

Expensive gear goes wrong too - otherwise you wouldnt need a warranty.

jvol

Sorry, didn't mention in my original post, I did have a back-up light - I always ride with 2 front lights. This has knocked my confidence in Magicshine though, I have to say, so I may look at upgrading. No, I'm not going to start another 'what lights' thread.....