CycleSports UK - issues

brabus
brabus Posts: 138
edited October 2011 in Road buying advice
Anyone used these?

http://www.cyclesportsuk.co.uk/index.php

I purchased a pair of lake shoes which when delivered were faulty. They advised to return them which i did and they confirmed they would send out a new pair and also refund my postage costs.

two weeks have past and no shoes or refund of postage.

I have emailed several times and received one response saying the postage had been refunded! I checked my account and it hasnt! tried calling and its an automated service. They are now not responding to emails either.

So i have no shoes, out of pocket for the postage and no responses from them!

Anyone know where they are based and have contact details e.g. address, phone number?!

thanks

Comments

  • DrLex
    DrLex Posts: 2,142
    :?:
    On the webpage you link to, on the RHS there are these details:
    Cycle Sports UK
    White House Business Centre
    Gaddesden Row
    Nr. Hemel Hempstead
    Herts HP2 6HG
    tel: 01582 842706

    Otherwise, WHOIS info:
    contact-handle: AI-1105
    contact: andrew harris
    address: 95
    address: marlowes
    address: hemel hempstead
    address: herts
    address: HP1 1LF
    address: GB
    phone: +44.1442231411
    fax:
    email: heathbrow@btopenworld.com

    contact-handle: AI-300624
    contact: Hostmaster
    address: Units H, J, K
    address: Gateway 1000
    address: Whittle Way
    address: Stevenage
    address: England
    address: SG1 2FP
    address: GB
    phone: +44.1438342490
    fax: +44.1438300137
    email: support@lcn.com

    Otherwise, ring another company in the office block and ask if cyclesports are still there?
    South Facing Ltd
    Address: 1, White House Farm Business Centre
    Postcode: HP2 6HG
    City/Town: Gaddesden Row, Hemel Hempstead (Hertfordshire)
    Main phone: 01582 840445
    Location: ciderspace
  • brabus
    brabus Posts: 138
    thanks for that!

    sorry I didnt notice their address on the website! :oops:

    I will try writing to them and also try some of the email/ phone numbers supplied.
  • brabus
    brabus Posts: 138
    got a response from them immediatley to my latest contact to be fair and things seem to be progressing now! fingers crossed.
  • godders1
    godders1 Posts: 750
    How did you pay? Most credit and debit cards have protection these days so if you get no joy getting in contact with the seller you could contact your bank/card issuer and they should be able to arrange a chargeback.

    You'd still be out of pcket for the postage but at least you'd have the money for the shoes back.

    http://www.which.co.uk/consumer-rights/ ... bit-cards/
  • godders1
    godders1 Posts: 750
    Oops, just saw your last post! :oops:

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