And suddenly, she died...

Sudden Death
Sudden Death Posts: 41
edited October 2011 in MTB general
Wotcha,

Last Friday whilst cycling to work I noticed a scratch on my 2009 Specialized FSR XC Experts left hand chainstay. It turned out not to be a scratch! It was a hairline crack in the frame that went right down the inside (opposite the tyre) weld :shock:
I phoned my local Specialized Concept store and they told me to bring it over, they'll take a look...
What I first thought was a scratch turned out to be far more serious. They diagnosed the cracked frame and first thing Monday afternoon they contacted Specialized UK who asked for the frame to be returned to them and they'd despatch a replacement.

This morning at ten am I received a call to inform me that Specialized UK had sent an upgraded frame as a replacement. I'd gone from an FSR XC Expert to an FSR XC Pro! This benefits from a Fox Triad shock instead of my XFusion one.
I picked up the bike this afternoon, paid the labour cost, for the swapping over of components and took home a new bike. The frame is superb, and in what I believe is a unique colour (Navy Blue).
The whole thing has taken only three full (working) days from start to finish!
Well impressed with the after sales service from Certini Cycles at Saltash!!
Looking forward to going for a bedding in ride in the morning :D
Anders
SWorks SL4 Tarmac
2003 Specialized P3

President of the Sally Hibberd Appreciation Society
Secretary for Team Rawhide

Comments

  • EvoRob
    EvoRob Posts: 10
    This is why I stick to Specialized.. Where's the pic of the new built frame..
  • Sudden Death
    Sudden Death Posts: 41
    Wotcha,

    Here's a link to a picture of my frame.
    Haven't been able to find one in this colour anywhere else...

    http://i6.photobucket.com/albums/y217/S ... yBlue2.jpg
    Anders
    SWorks SL4 Tarmac
    2003 Specialized P3

    President of the Sally Hibberd Appreciation Society
    Secretary for Team Rawhide
  • ddraver
    ddraver Posts: 26,697
    Certini are fantastic are nt they - one of the few bike shops I'd recommend to anyone!
    We're in danger of confusing passion with incompetence
    - @ddraver
  • EvoRob
    EvoRob Posts: 10
    Nice colour... It could be a US frame.. My Enduro Evo comes in a completely different colour scheme in the states.. looks like a sweet ride..
  • Sudden Death
    Sudden Death Posts: 41
    ddraver wrote:
    Certini are fantastic are nt they - one of the few bike shops I'd recommend to anyone!

    Wotcha,
    Two of my friends work for Certini's and I've become friendly with many more of the staff that work there too :)
    I've found them incredibly helpful and despite the cost of £62.95 for the rebuild I couldn't ask for better service! :)
    The frame is fantastic, totally different to the 'Satin Silver' colour I'd been expecting! There are several Specialized bikes around but I'd recommend both Specialized and Certini's to anyone who'll listen :wink:
    Anders
    SWorks SL4 Tarmac
    2003 Specialized P3

    President of the Sally Hibberd Appreciation Society
    Secretary for Team Rawhide
  • heez29
    heez29 Posts: 612
    You paid Labour? Surely that would be covered by Specialized or am I missing something here?
  • MountainMonster
    MountainMonster Posts: 7,423
    heez29 wrote:
    You paid Labour? Surely that would be covered by Specialized or am I missing something here?

    You missed the model year, 2009.
    My London Road
  • cambo
    cambo Posts: 125
    MountainMonster wrote:
    heez29 wrote:
    You paid Labour? Surely that would be covered by Specialized or am I missing something here?

    You missed the model year, 2009.

    Does it not have a lifetime warranty on the frame? I wouldn't pay a penny for warranty work, thats the warranty's job!
    _____________________________________________
    www.mtbplanet.com - come on in, its a friendly little North Wales bike forum...
  • The Northern Monkey
    The Northern Monkey Posts: 19,174
    cambo wrote:
    MountainMonster wrote:
    heez29 wrote:
    You paid Labour? Surely that would be covered by Specialized or am I missing something here?

    You missed the model year, 2009.

    Does it not have a lifetime warranty on the frame? I wouldn't pay a penny for warranty work, thats the warranty's job!

    + Spuds.
    Santa Cruz Butcher
  • RevellRider
    RevellRider Posts: 1,794
    It depends if the shop that replaced the frame was the shop the owner bought the bike from. Warranties don't always cover for labour either. I do know that Specialized will reimburses shops the labour charge for swapping warranty components for bikes not from them upto 2 years old
    Alpha, Beta, Gamma, Epsilon.
  • Sudden Death
    Sudden Death Posts: 41
    Wotcha,

    According to the Owners, Specialized do not reimburse for the labour cost! I went from an FSR XC Expert to an FSR XC Pro. That, as far as Specialized are concerned, is it!

    I also paid labour costs earlier in the year when my seventh black spoke died under the magical "Specialized Spoke fiasco of 2009 -2010".
    Specialized agreed to replace all of the black standard spokes with DT Double butted silver spokes. Specialized paid for the spokes, I had to cover the costs of labour!

    I pointed out I shouldn't be out of pocket because of a flawed frame, but they managed to turn the bike around in three days, so I didn't complain too much :(
    Anders
    SWorks SL4 Tarmac
    2003 Specialized P3

    President of the Sally Hibberd Appreciation Society
    Secretary for Team Rawhide

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