Mondraker/Silverfish

ifindoubtflatout
ifindoubtflatout Posts: 132
edited September 2011 in MTB general
Just wondering if anyone has problems getting spare parts for their Mondrakers?

Ive been waiting a month now for a pair of shock bolts for my Prayer and Iam seriously balled off! :twisted:
I cant seem to get a straight answer from Silverfish.

Just wondered if anyone else has had probs?.

Comments

  • cooldad
    cooldad Posts: 32,599
    Can't you just find bolts somewhere else?
    I don't do smileys.

    There is no secret ingredient - Kung Fu Panda

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  • ifindoubtflatout
    ifindoubtflatout Posts: 132
    Oh I wish :cry:

    Ive have tried everyewhere, they are not a standard bolt. its a bar with a internal thead and the bar isnt a standard size or I would have tapped one up myself.
  • cooldad
    cooldad Posts: 32,599
    Bugger.
    I don't do smileys.

    There is no secret ingredient - Kung Fu Panda

    London Calling on Facebook

    Parktools
  • Thewaylander
    Thewaylander Posts: 8,594
    Had no real issues,

    took a week or so to get my rear freewheel, but nothign extreme, perhaps its your local retailer being rubbish and not phoning the order?
  • ifindoubtflatout
    ifindoubtflatout Posts: 132
    Yeah it could be as my lbs dont have a good repitation. It just seems that silverfish are not really bothered and are just taking what ever Mondraker are saying as gospel. Ive ordered parts worldwide and I cant see how it takes a month to send 2 bolts from spain.
  • ricardo_smooth
    ricardo_smooth Posts: 1,281
    Deal direct with them via email. Nothing but praise for their customer service tbh. Had a few problems with some formula bits and they were great
  • ifindoubtflatout
    ifindoubtflatout Posts: 132
    Deal with who silverfish or Mondraker?
    I have sent both of them a email a week ago and still waiting for a reply.This has made my mind up,the frames going when I get the bits.Ihave never had to wait this long for bits for nay bike I have had.
  • MountainMonster
    MountainMonster Posts: 7,423
    So you're sellign your bike even though it is good, and parts are hard to source, when it is a small company? Man, you're stupid.
    My London Road
  • ifindoubtflatout
    ifindoubtflatout Posts: 132
    Y stupid? Yes the bike is good but whats worse? not riding your bike for over a month when all your waiting for is a pair of bolts or buy something else which you know parts are available everywhere and your not sat around at home watching vidoes of people riding. :roll:

    Now in my book theres only 1 stupid here and that would be Mondraker for not stocking their distributors with a good supply of parts.
  • MountainMonster
    MountainMonster Posts: 7,423
    LOL, OMG I DIDN'T GET IT WHEN I WANTED; SELL THE DAMN THING.

    I waited 7 weeks for new seals and a service done on a pair of forks. Wait times are normal. No reason to sell the thing, most people call it having patience. Realise you are dealing with a small company, and if parts run out, they have to get them made, they probably don't have millons of spares set aside for when someone wants 2 new bolts, and have to get them ordered.
    My London Road
  • ifindoubtflatout
    ifindoubtflatout Posts: 132
    Lol. Yeah Iam inpatiant. Its not the fact they dont have them in stock thats the problem its the fact I aint getting no responce to my emails.Its just plain ignorant. I know they are Spanish and they dont know the meaning of the word quick, we use spanish companies through my work so I know the speed they work at and Mondraker are taking this to the max.

    If I had to wait 7 weeks for a fork service I think i would be in a box by now. :D
  • MountainMonster
    MountainMonster Posts: 7,423
    ifindoubtflatout wrote:
    Lol. Yeah Iam inpatiant. Its not the fact they dont have them in stock thats the problem its the fact I aint getting no responce to my emails.Its just plain ignorant. I know they are Spanish and they dont know the meaning of the word quick, we use spanish companies through my work so I know the speed they work at and Mondraker are taking this to the max.

    If I had to wait 7 weeks for a fork service I think i would be in a box by now. :D

    Don't say something else is ignorant when you say i aint getting no responce with a c. But welcome tot he world, not everything is able to be delivered when you want.
    My London Road
  • Thewaylander
    Thewaylander Posts: 8,594
    Follow up your E-mail with a phone call, I'm suprised silverfish hasn't responded have had nothing but great service from them and my Mondraekr stockist, had to wait 2 weeks for my cassette in essence as it went over a weekend, but they set up me with a loan bike to ride while it was down free of charge :)
  • ifindoubtflatout
    ifindoubtflatout Posts: 132
    I didnt think you could ring silverfish direct, I thought you had to go through a dealer.
  • ifindoubtflatout
    ifindoubtflatout Posts: 132
    Just got off the phone with silverfish. They are expecting them in within the next 2 weeks. Mondraker are just in the middle of changing their method of stock taking.

    How lucky am I! :(

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