Bought supplements online, never been delivered...my rights?

parajba

Hi everybody,

I need some help.

I bought some energy recovery drinks online from www.healthandfitnesssuperstore.com and they never arrived.

No notifications, I called them 7 days after purchase and they told me (to my surprise) that they were out of stock. I requested a refund, which, 2 weeks on, never materialised. I talked to them several times aand every time they come up with a new excuse.

I did a quick searc on Trust Pilot and it seems that they are NOT a good company.
I payed via PayPal and opened a case.

They never answer the phone nor emails. It seems that the business doesn't exist. At least I'm "happy" that I used PayPal instead of my credit card!

What can I do? Report them to OFT? Trading Standards? These guys are clearly running a bogus online company and I don't want more people to do the same mistake I did.

Thanks

jc4lab

If you paid by creditcard then youve prob got Creditcard Protection.See your bank..Whether paypal affects your rights here I do not know but you can but ask

Pigtail

You would probably have more protection with your credit card than with paypal. Can't you raise a dispute with paypal and ask them for your money back?

It's unlikely trading standards or anyone else will help much unless they have a pattern of lots of complaints.

parajba

Thanks guys for the kind reply. I did open a case with PayPal, let' see how it goes...

General rant - I find it incredible that in 2011 people can still run dodgy websites based in the UK and get away with it. This website is real, it has a phone number, a PO Box, etc it's not just a random Nigerian email address or alike...

StageWinner

What supplements did you order? I suspect it wasn't anything readily available at your local Holland and Barretts....

Jehannum

If you follow the facebook link from their website, it looks like you can edit their contact info.

:twisted: