Specialized Helmet Accident Replacement Scheme

Secteur
Secteur Posts: 1,971
edited August 2011 in Road beginners
They told me if I sent my Echelon back (which cost £50) along with a £60 payment, that they'd send me a new helmet (a "2D helmet", whatever that is).

My Echelon was unmarked, but needed replacing after I was knocked off and it hit the tarmac, so better to be safe than sorry.

In the end I negotiated for them to send me an S-works lid, as I was about to buy one anyway, before the accident, and so works out very cost-effective for me.

On reflection, sending £60 for a new helmet isn't much of a good deal for the customer really - I'd be better to just buy it from Evans and keep the old helmet "just in case" or for parts etc.

Comments

  • furrag
    furrag Posts: 481
    2D is the S-works, isn't it? :-/

    FWIW, the S-works is £58 at trade price.
  • chris_phillips
    chris_phillips Posts: 90
    Well it is because your getting a top flight lid for £60.
    Trek emonda sl6 pro 2019
    wilier izoard 2011
    canyon grail 7.0 al 2019
    Cannondale caad 12 2018
    Dolan professio2018
  • chris_phillips
    chris_phillips Posts: 90
    Yes its the s-works one below the Prevail helmet. A great helmet.
    Trek emonda sl6 pro 2019
    wilier izoard 2011
    canyon grail 7.0 al 2019
    Cannondale caad 12 2018
    Dolan professio2018
  • Omar Little
    Omar Little Posts: 2,010
    Sounds like a pretty damn good deal to me!
  • furrag
    furrag Posts: 481
    The moral of the story? Buy broken Specialized helmets off of E-bay and buy an S-works for £60. :?
  • Secteur
    Secteur Posts: 1,971
    So the 2D is the same as the S-works?

    Because they offered the 2D and I didnt know what this was, so I asked for the S-works one which I was going to buy anyway, and they made out like it was a big deal "upgrading" me from the 2D to the S-works and they'd done me a huge favour, even saying he hoped it would go through accounts!

    Have I been had??
  • furrag
    furrag Posts: 481
    :lol:
  • Omar Little
    Omar Little Posts: 2,010
    there are two s-works helmets - the 2D and the Prevail
  • Secteur
    Secteur Posts: 1,971
    Ahh, well it was the "lower" of the two that I asked for (presume the 2D), unless there's confusion and they're sending me the Previal, but I doubt that!

    D'oh!! :lol:
  • andrewlwood
    andrewlwood Posts: 224
    Secteur wrote:
    Ahh, well it was the "lower" of the two that I asked for (presume the 2D), unless there's confusion and they're sending me the Previal, but I doubt that!

    D'oh!! :lol:

    You're still getting a £130 helmet for £60. Not much to be disappointed about there!
  • nferrar
    nferrar Posts: 2,511
    And the old helmet has pretty much zero value "just in case" or for parts so all that going to Evans would have done is made you another £70 out of pocket.
  • Secteur
    Secteur Posts: 1,971
    Oh yes, I quite agree - just that initially they offered to swap it for £60 for a new Echelon, which seemed daft as you can buy a new Echelon for £40-50. I thought I had driven a hard bargain to get the S-works!

    Good of them to do it.

    Having said that, my Specialized bike still makes noise, and is now just over 4 months old has had 6 different trips to the mechanics and they still cant tell me what the problem is or how to fix it, so I think it's the least I deserve. It's unrideable and I am close to just buying a new bike and giving up on the £1k I sunk into my Secteur.
  • chris_phillips
    chris_phillips Posts: 90
    You can get the prevail for an extra £30 but its bulkier than the 2D, i opted for the 2D when i totalled mine, A good helmet with plenty of ventilation and extremely light.
    Trek emonda sl6 pro 2019
    wilier izoard 2011
    canyon grail 7.0 al 2019
    Cannondale caad 12 2018
    Dolan professio2018
  • Secteur
    Secteur Posts: 1,971
    Arrived today - it was sent out the day they received mine, so excellent service all around!

    It's the "2D" one afterall, but it's very light and looks great - no more mushroom!

    Also, I'd been sold a "large" by my LBS, when I am actually a "medium" so it fits far better.

    Shame it doesn't have the "dial" tightening system of the Echelon - I liked that, but the "slider" system on the S-Works seems to work well.
  • fazersmart
    fazersmart Posts: 48
    Secteur wrote:
    Having said that, my Specialized bike still makes noise, and is now just over 4 months old has had 6 different trips to the mechanics and they still cant tell me what the problem is or how to fix it, so I think it's the least I deserve. It's unrideable and I am close to just buying a new bike and giving up on the £1k I sunk into my Secteur.

    Whats the noise? I have an 2010 allez elite that intermittently rattles as I ride. Again, mechanics can't find the problem! Sounds like marbles in the bottom bracket falling about!
  • andrewlwood
    andrewlwood Posts: 224
    I had that in my old Cannondale. Metal shavings trapped inside the tubes, mud ,whatever it is - it's really offputting. Take your bike back if it's never been right! And take the bb out and regrease.

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