Garmin - communication issue !

yenrod

..anyone ever tried calling them... ??????????

Been on the phone for collectively about 25mins....all on hold not talked to anyone ???

:twisted:

- Though some good soul may be able to help me about it here;

I've had my 705 since March 2010 used it pretty extensively really good tool etc...

BUT whats happened recent - Is that it just isn't holding a charge, has the Battery 'gone' ???

GiantMike

I'd call Garmin and ask them.

Only joking. As it's over a year old it will be out of warranty but Garmin does a 60 pound repair service for out-of-warranty items (they basically send you a new one in exchange for your old one). 705s have a habit of poor battery connections which is what it sounds like yours is suffering from. There are various threads on the internet about how to fix it yourself, but it requires you to separate the 2 halves and then make sure it's correctly weather-sealed after.

amaferanga

GiantMike wrote:

I'd call Garmin and ask them.

Only joking. As it's over a year old it will be out of warranty but Garmin does a 60 pound repair service for out-of-warranty items (they basically send you a new one in exchange for your old one). 705s have a habit of poor battery connections which is what it sounds like yours is suffering from. There are various threads on the internet about how to fix it yourself, but it requires you to separate the 2 halves and then make sure it's correctly weather-sealed after.

The price depends on which device you have. They want over £100 for my Forerunner 310XT - I'd be surprised if the 705 was any less than that.

To the OP - only time I ever called Garmin I got through quickly and problem was sorted quickly as well. One things for sure - you'll get a reply quicker by phone than if you email them.

White Line

When I sat on my 705 and cracked the screen I had to phone them. Got through fine. I guess they're just having a bad day.

They wanted something like £110 to exchange it. :evil:

StillGoing

I assume a hard reset hasn't made any difference?

SteveR_100Milers

Garmin's customer service is frankly w**k

I'm afraid you are pretty much on your own, indeed just as I was when it dumped me lost miles from home.

yenrod

What happened with this was I EVENTUALLY got thru to 'em - they waived the warranty (as it was just over the limit) & sent me a reconditioned model after i sent my original 705 back to them.

Yes, I feel quite lucky!!!!!

chiark

That's excellent

My second hand 705 occasionally drops the USB connection... I know it's down to the connectors inside, but I'm not terribly keen to get it cracked open. Might phone 'em

redvee

I've had 3 705s replaced under warranty in the 18 months since I bought mine, the only expense has been the postage to Southampton. The last replacement took over a month due to lack of 705 stock so Garmion phoned me up and asked wether I wanted to wait but couldn't say how long it would be or did I wasnt an Edge 800 foc? Guess my chosen option