Broken On One Ti456

vmgscot

I'm fed up!

It's now 2 months since the back end fell off my On One/Lynskey Ti456 and 2 months without the bike to use.
It's starting to look like the 'lifetime' warranty actually means it takes a 'lifetime' to get it fixed.

I admit I naively thought that a frame with a lifetime warranty slapped on it would be well built for the supplier to offer this but you live and learn, I guess. I have been told that the problem is down to 'issues' between On One and Lynskey... it has certainly put me off spending this sort of cash on another high end frame.... perhaps next time I will go for a cheaper unit that I can afford to dump if/when it breaks and replace quickly.

I certainly wouldn't splash the cash on the newer On One/Van Nic on the basis of the lifetime warranty... who says the same 'issues' won't happen couple years down the line?

The current news is that "it might be in the batch of frames that have arrived in the country this week".... then again, it might not.

Another weekend with no riding then.

ride_whenever

I believe under consumer law they have 30 days to repair it, although this may well be rubbish.

However you can certainly claim not fit for purpose and ask for a refund/replacement.

Iwingstein

Get your money back. Do you really want to ride a damaged repaired bike?

ATB

Simon

blablablacksheep

ride_whenever wrote:

I believe under consumer law they have 30 days to repair it, although this may well be rubbish.

However you can certainly claim not fit for purpose and ask for a refund/replacement.

You have a 30 day return yes but useally if the product is faulty or is damaged on being delivered to you.

You could claim it faulty but im sure they just tell you that you been riding the bike wrong or not using it for its "proper use".

i hope it gets fixed as im sure spending more than £1+k on that sort of frame you do hope for something of quality.

What made it break out of interest? jumping or drop offs?

vmgscot

Jumping or dropoffs... you having larf?

Afraid I'm an old fart doing no more than xc and trail centre stuff... majority of my rides on this bike have been my local stuff - Drumlanrig, Mabie, Kirroughtree, Glentress and over the grouse moors.

The brake side rear droupout completely detached from the seat/chain stays... very clean break right on the welds. Happened when I was scrubbing some speed through twisty smooth part of Drumlanrig. 160mm rear disk only (old mono minis so not even a powerful brake).

cooldad

Mr Blacksheep is renowned for getting the wrong end of the stick and beating himself up with it.

blablablacksheep

no need to troll cooldad maybe its time for a KITKAT and time out from pc?

@Vmgscot you be suprised how many people including myself have tried things on hardtail which looking back probably were not a good idea to attempt, so just checking.

From what you say though sounds like a quality control issue with frame.Id check around web to see if it is a fault with that batch of frames and if so others who bought bike around same time might also have had issues.

worth a look.

getonyourbike

blablablacksheep wrote:

@Vmgscot you be suprised how many people including myself have tried things on hardtail which looking back probably were not a good idea to attempt, so just checking

Why do you say that? You can do anything on a hardtail that you ride a full sus on. I ride full on DH courses on my hardtail with all the big drop offs.

cooldad

blablablacksheep wrote:

no need to troll cooldad maybe its time for a KITKAT and time out from pc?

Trolling? Hardly.

blablablacksheep wrote:

ride_whenever wrote:

I believe under consumer law they have 30 days to repair it, although this may well be rubbish.

However you can certainly claim not fit for purpose and ask for a refund/replacement.

You have a 30 day return yes but useally if the product is faulty or is damaged on being delivered to you.

Two different things, read carefully.

Dan_xz

If it goes back to Lynsky as it should then it has to be shipped to the states and back and get through customs on each end. Then there's 2 company's worth of admin plus waiting time for the repair slot. I wouldn't expect to get it back in under 30 days myself, more like 6 - 10 weeks.

Northwind

I'd not be happy about 2 months... On One can be a wee bit wobbly, good kit but not always that on the ball, but it seems like you get this crap quite a lot in this industry, how many times have you heard about people buying new frames while their old one is on warranty, etc? You wouldn't be happy with that for a car... For computer components even a few day's delay for testing on RMA is frowned upon.

blablablacksheep wrote:

You could claim it faulty but im sure they just tell you that you been riding the bike wrong or not using it for its "proper use".

Well they could, but since a few of these have broken in that exact place they wouldn't get very far. (did this frame have the wee brace?)

amt27

there is no such thing as "warranty law", everything comes under the Sale of Goods Act and your contract is with the bike shop you purchase it from, if that's On-One directly then it's with them,

under the SOGA you are entitled to reasonable compensation for being without your goods, they should lend you a bike/frame at the very least if this is taking longer than 4 weeks, speak to your local trading standards,

vmgscot

Northwind - no brace... it had better have if/when it comes back.

amt27 - I asked about a loaner when I sent the thing back but was told can't do....Best offer was to sell me another frame (like a steel 456) at 30% off list... I declined as I didn't have a spare £120 for a temp fix.