Fast Forward Wheels
tremayne
Posts: 378
I've a carbon disc wheel and without going into huge detail, the thing suffered terminal damage around the hub. Total disaster - especially as at the time I was looking to sell the bike it was a part of.
Emailed the man at FFWD in Holland (with pics), who said he'd need to actually see the wheel to really know what/how/etc. I was pretty down at this point and was almost ready to predict the outcome. Anyway - wheel was packaged up and sent away. (this was last week). Without specifics, it wouldn't have been major amazement that the company say "abuse / abnormal use / piss off". Not that this would be justified - its just that I've come to expect that sort of thing.
I've been away for a couple of days and got back this evening. Low and behold, note from the postie..... and in my shed - brand spanking boxed carbon disc wheel.
FANTASTIC! Totally shell shocked. AMAZING! What a company. No protracted arguments, making me jump through hoops - or casting me adrift altogether.
A fine bunch of guys and clearly 'old school' when it comes to customer service.
Can't thank them or recommend them enough.
Emailed the man at FFWD in Holland (with pics), who said he'd need to actually see the wheel to really know what/how/etc. I was pretty down at this point and was almost ready to predict the outcome. Anyway - wheel was packaged up and sent away. (this was last week). Without specifics, it wouldn't have been major amazement that the company say "abuse / abnormal use / piss off". Not that this would be justified - its just that I've come to expect that sort of thing.
I've been away for a couple of days and got back this evening. Low and behold, note from the postie..... and in my shed - brand spanking boxed carbon disc wheel.
FANTASTIC! Totally shell shocked. AMAZING! What a company. No protracted arguments, making me jump through hoops - or casting me adrift altogether.
A fine bunch of guys and clearly 'old school' when it comes to customer service.
Can't thank them or recommend them enough.
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Comments
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I've dealt with them before and have to agree that they are top notch. Small-ish company that is getting bigger each year and now have some ProTour exposure. Recommend them as an alternative to the more obvious names.0
