Replacement Garmin 800 - restoring data

Ands
Ands Posts: 1,437
edited June 2011 in Road beginners
I've just received a replacement Garmin 800. Before I sent the old one back to Garmin, I took a copy of the entire Garmin folder as a backup. Can I restore my totals? What about my old ride data. Should I copy that back into the new Garmin folder or is it just best to leave old as old and start afresh? Thanks
Cannondale Six Carbon

Comments

  • aripallaris
    aripallaris Posts: 294
    go fresh mate... out of interest what happened to your garmin? was it battery based as my battery seems to be depleting rather quickly lately.
  • Ands
    Ands Posts: 1,437
    It was a cracked screen. I've no idea how/when it happened. It's never been dropped, or kept in a bag or anywhere else with other heavy or sharp items. I was out riding and it just looked like a hair on the screen but when I tried to wipe it, I realised it was a crack. I know from reading the Garmin forums that a lot of people with early 800 models have had probs with cracked screens (mine was an early serial number too). I contacted Garmin and admit I was sceptical about what they would say/do as I had no explanation for how it had happened. However, I sent it back and today, a new 800 arrived, replaced under warranty. I am VERY impressed with the Garmin customer service. I got a whole new bundle, including HRM and cadence sensor (they told me to only send the head unit), so that's a bonus. I have been having probs with the HRM anyway so am pleased I get to try a replacement.
    Cannondale Six Carbon
  • aripallaris
    aripallaris Posts: 294
    well for the price of those things, they really couldnt refused to replace it. glad it went well. most likely it was the vibrations from the road that caused a crack in the screen ( the material used for the screen cover was probably too weak in the earlier versions ) .

    absolute result on the freebies. sell the cadence and recover some of the over price cash you spent on it lol :D
  • dirkdiggler69
    dirkdiggler69 Posts: 118
    I have an 800 myself which is excellent however i'am praying it never goes wrong as with other Garmin products i've found their customer services truly appalling.
  • optimisticbiker
    optimisticbiker Posts: 1,657
    You can copy the data in the Activies, Totals and Courses folders back in from your archive. Worked for me after I did a factory reset.
    Invacare Spectra Plus electric wheelchair, max speed 4mph :cry:

Categories