To anyone buying a new bike, or just got one
titch124
Posts: 39
just a note to let everyone know , don't take for granted your documentation. turn your bike over and make a note of the frame and serial number yourself.
i had my bike nicked, and the police have recovered, what they(and me) think is my bike. but because the documentation does not match (frame and serial number) they are unable to return it to me until the CPS make a decision which could take 3-4 months
evans cycles do not record the numbers when you purchase the bike , so its not on their system..
i put the blame for this entirly down to evans cycles. and will be making a complaint to them about this
but just want to let everyone know to check theirs
i had my bike nicked, and the police have recovered, what they(and me) think is my bike. but because the documentation does not match (frame and serial number) they are unable to return it to me until the CPS make a decision which could take 3-4 months
evans cycles do not record the numbers when you purchase the bike , so its not on their system..
i put the blame for this entirly down to evans cycles. and will be making a complaint to them about this
but just want to let everyone know to check theirs
0
Comments
-
Good point. I've got a load of stickers with my name on, for something or other. Just to use them up there are a couple hidden on the bike; down the seat tube, under the bar tape by the hoods etc. All you have to do is tell Plod that it's there & any reasonable soul should accept that as 'beyond reasonable doubt'.
Most forces also do a bike marking scheme for a few quid that registers the bike to you on their system.
Correct not to rely on Evans though.0 -
Hmm, I wouldn't rely on Evans (or any shop for that matter) to do it but I don't see that it's their fault if I didn't record it myself.0
-
I'm with MrChuck on this one.0
-
Jesus. I didn't make a note of something that I should have. WAAAAH!
Act like you've got a pair and take responsibility for your own f**k ups.0 -
sorry , you don't believe it is evans responsibility to provide the customer with the correct documentation for the bike they are buying?
or you do not think it is their responsibility to record frame numbers in their system with your personal details?
personally i think both is very much their responsibility. if they collect and store all customer details for their mailing lists i really don't think its to much to expect them to record frame numbers.
as for the other i expect the right documentation the same as i would expect a receipt0 -
From experience no bike shops keep records of the serial numbers of the bikes that they stock. Which I do find odd. Is it really that hard?
I have learned from experience to take note of any frame number and also take pictures of the bike in your home.
Someone told me that it is worthwhile putting your name and or address / phone number down the seat tube.
I am more amazed that the police actually bothered looking for a stolen bike and that they found it.
The bottom line it is your responsibility to check that your documentation tallies up when you buy the bike - not Evans.
You could end up getting some other poor sods bike if you can't prove it is yours.
Harsh but true.0 -
My bikes have ImmobiTag bike tags which makes identification a whole lot easier. The local police give them away to people using the train station bike racks but you can buy them for about £15.0
-
I would not count on Evans providing any kind of valuable service but yours is a valuable lesson for all new purchases. My LBS checked all this and provided me with the details etc. when I made my purchase.0
-
These days it's not unreasonable to expect a nationwide chain like Evans to have a stock control system that matches those core details to a sale. The way I read the OP was that Evans weren't and aren't able to supply even the basic info. Who'd have thought it, Evans not being as good as they'd like us to think they are eh?P_Tucker wrote:Jesus. I didn't make a note of something that I should have. WAAAAH!
Act like you've got a pair and take responsibility for your own f**k ups.0 -
I think you make a good point OP - this kind of thing usually only comes to light when its too late. Cheers for the reminder, when it stops persisting down im going to check and record my frame numbers!0
-
Thebigbee wrote:From experience no bike shops keep records of the serial numbers of the bikes that they stock. Which I do find odd. Is it really that hard?.
My LBS does, serial number off of the bikes I have bought from them is logged against my customer record in their system. Its then printed on the till receipt.
If my LBS can do it, I dont see why Evans cant...0 -
There is an awful lot of bike crime these days, and the more of us get into cycling, the more expensive bikes there are out there to get nicked, and so it rises.......
Now, unless the bike shops are funding the the thieving scum in order to sell more bikes, I see no reason at all that they shouldnt help us their loyal customers and the police b recording details of a bike sold and to whom........ its another way to help fight crime.
Of course we should make our own records and mark out own property, but to say the bike retailers shouldnt be involved in helping fight a growing crime is, in my opinion, very narrow minded.Scott Addict R3
Boardman CX 20140 -
titch124 wrote:
i put the blame for this entirly down to evans cycles. and will be making a complaint to them about this
but just want to let everyone know to check theirs
Wiggle must share some of the blame?0 -
Edinburgh Bike Co keep the serial numbers of the bikes they sold me. I know this from a few years ago when I had a bike nicked and asked them on the off chance.0
-
This is also important in the event of product recalls and the like.
Again had this recently with my Synapse carbon, there was a fault with the left FSA crank fitted to these bikes meaning it could come off during a ride, without a bike shop retaining the serials and which customers bought them how can they hope to do this properly and efficiently0 -
They don't keep track of frame numbers, because that could end up being a bunch of necessary work for them.
Be a man, and do the work yourself, and get it registered with national databases yourself using proof of purchase, frame number and some ID. Hardly Evans to blame, only yourself. If you were so worried about it, why not record it down yourself. You expect someone else to do the terribly "time consuming and hard" job of writing the numbers down, which you could have done yourself, and now just blame them.0 -
titch124 wrote:sorry , you don't believe it is evans responsibility to provide the customer with the correct documentation for the bike they are buying?
or you do not think it is their responsibility to record frame numbers in their system with your personal details?
personally i think both is very much their responsibility. if they collect and store all customer details for their mailing lists i really don't think its to much to expect them to record frame numbers.
as for the other i expect the right documentation the same as i would expect a receipt
Not sure exactly which documentation you mean, but if they give a customer something with the frame number on it and it's not correct then obviously that's a bit crap and their mistake.
But I don't really see that it's their responsibility to ensure that you have a record of your frame number. I agree that you wouldn't think it would be that hard for them to do it, but that'a a long way form holding them responsible for you not doing it yourself.0 -
CiB wrote:
These days it's not unreasonable to expect a nationwide chain like Evans to have a stock control system that matches those core details to a sale. The way I read the OP was that Evans weren't and aren't able to supply even the basic info. Who'd have thought it, Evans not being as good as they'd like us to think they are eh?P_Tucker wrote:Jesus. I didn't make a note of something that I should have. WAAAAH!
Act like you've got a pair and take responsibility for your own f**k ups.
I'd say that it is unreasonable to expect a retailer to do any more than what they explicitly offer to the customer. Evans offer to sell you a working bike, and possibly service it for a bit. Can someone show me where they offer to record your frame number? No? Then don't rely on them doing it FFS.0 -
Ive got docs with the serial number on,and no I havent checked it.
Will now though.
nice contribution Tucker0 -
Thanks. It's about time people stopped blaming others for their own incompetence.0
-
MrChuck wrote:titch124 wrote:sorry , you don't believe it is evans responsibility to provide the customer with the correct documentation for the bike they are buying?
or you do not think it is their responsibility to record frame numbers in their system with your personal details?
personally i think both is very much their responsibility. if they collect and store all customer details for their mailing lists i really don't think its to much to expect them to record frame numbers.
as for the other i expect the right documentation the same as i would expect a receipt
Not sure exactly which documentation you mean, but if they give a customer something with the frame number on it and it's not correct then obviously that's a bit crap and their mistake.
But I don't really see that it's their responsibility to ensure that you have a record of your frame number. I agree that you wouldn't think it would be that hard for them to do it, but that'a a long way form holding them responsible for you not doing it yourself.
This is exactly what i mean, when buying the bike, you get a nice little booklet with all the warranty cards in from the bike manafacturer, in my case all the documents dont match my bike, even the number they wrote in pen on my receipt0 -
Ah, fair enough then. Carry on being angry.0
-
fizz wrote:Thebigbee wrote:From experience no bike shops keep records of the serial numbers of the bikes that they stock. Which I do find odd. Is it really that hard?.
My LBS does, serial number off of the bikes I have bought from them is logged against my customer record in their system. Its then printed on the till receipt.
If my LBS can do it, I dont see why Evans cant...
You are completely right - not exactly hard is it? I guess my view is pretty jaundiced because I tried to do exactly the same thing via an insurance claim and they told me they didn't bother keeping the records of serial numbers.
I am guessing they must come somewhere on the bike box - not exactly a chore, or is it because it is a chore, getting some monkey to enter a 13 or so digit number into a database.
Unfortunately I still stand by my assertion that it is the OPs responsibility to check all documentation matches the bike he got. I did that with my brand new bike.
But I guess if it hasn't happened to you then you would assume everything was in order.
If Evans or any other shop couldn't be arsed to do that then maybe they should add a line or 2 on the receipt to ensure customers make sure all documentation matches up and to contact them immediately if it doesn't?0 -
titch124 wrote:MrChuck wrote:titch124 wrote:sorry , you don't believe it is evans responsibility to provide the customer with the correct documentation for the bike they are buying?
or you do not think it is their responsibility to record frame numbers in their system with your personal details?
personally i think both is very much their responsibility. if they collect and store all customer details for their mailing lists i really don't think its to much to expect them to record frame numbers.
as for the other i expect the right documentation the same as i would expect a receipt
Not sure exactly which documentation you mean, but if they give a customer something with the frame number on it and it's not correct then obviously that's a bit crap and their mistake.
But I don't really see that it's their responsibility to ensure that you have a record of your frame number. I agree that you wouldn't think it would be that hard for them to do it, but that'a a long way form holding them responsible for you not doing it yourself.
This is exactly what i mean, when buying the bike, you get a nice little booklet with all the warranty cards in from the bike manafacturer, in my case all the documents dont match my bike, even the number they wrote in pen on my receipt
Ah, OK- that is out of order then. I thought you just meant they hadn't kept a record of it for you.0 -
MrChuck wrote:titch124 wrote:MrChuck wrote:titch124 wrote:sorry , you don't believe it is evans responsibility to provide the customer with the correct documentation for the bike they are buying?
or you do not think it is their responsibility to record frame numbers in their system with your personal details?
personally i think both is very much their responsibility. if they collect and store all customer details for their mailing lists i really don't think its to much to expect them to record frame numbers.
as for the other i expect the right documentation the same as i would expect a receipt
Not sure exactly which documentation you mean, but if they give a customer something with the frame number on it and it's not correct then obviously that's a bit crap and their mistake.
But I don't really see that it's their responsibility to ensure that you have a record of your frame number. I agree that you wouldn't think it would be that hard for them to do it, but that'a a long way form holding them responsible for you not doing it yourself.
This is exactly what i mean, when buying the bike, you get a nice little booklet with all the warranty cards in from the bike manafacturer, in my case all the documents dont match my bike, even the number they wrote in pen on my receipt
Ah, OK- that is out of order then. I thought you just meant they hadn't kept a record of it for you.
Doesn't this make it worse?! You get a nice little booklet but you don't bother checking if they match. Whose responsibility is this exactly?
You have just stated that you got all the corresponding details in a nice little booklet. You didn't bother checking whether they matched your actual bike. Now your bike has been stolen, same make model and size, the police have recovered but your documents don't match.
Is there a possibility that it isn't your bike and it is some other poor sods bike that you are trying to claim?
You need to take a step back and realise exactly what you are saying I think.0 -
Thebigbee wrote:MrChuck wrote:titch124 wrote:MrChuck wrote:titch124 wrote:sorry , you don't believe it is evans responsibility to provide the customer with the correct documentation for the bike they are buying?
or you do not think it is their responsibility to record frame numbers in their system with your personal details?
personally i think both is very much their responsibility. if they collect and store all customer details for their mailing lists i really don't think its to much to expect them to record frame numbers.
as for the other i expect the right documentation the same as i would expect a receipt
Not sure exactly which documentation you mean, but if they give a customer something with the frame number on it and it's not correct then obviously that's a bit crap and their mistake.
But I don't really see that it's their responsibility to ensure that you have a record of your frame number. I agree that you wouldn't think it would be that hard for them to do it, but that'a a long way form holding them responsible for you not doing it yourself.
This is exactly what i mean, when buying the bike, you get a nice little booklet with all the warranty cards in from the bike manafacturer, in my case all the documents dont match my bike, even the number they wrote in pen on my receipt
Ah, OK- that is out of order then. I thought you just meant they hadn't kept a record of it for you.
Doesn't this make it worse?! You get a nice little booklet but you don't bother checking if they match. Whose responsibility is this exactly?
You have just stated that you got all the corresponding details in a nice little booklet. You didn't bother checking whether they matched your actual bike. Now your bike has been stolen, same make model and size, the police have recovered but your documents don't match.
Is there a possibility that it isn't your bike and it is some other poor sods bike that you are trying to claim?
You need to take a step back and realise exactly what you are saying I think.
its deffo my bike , as all the parts i have changed on it match the parts on the bike recovered. plus the fact no one else has come forward to claim it. now you dont have a bianchi stolen and not report it to the police.
now i admit i probably should have checked the booklet matched the bike , but you expect the bike shop to have done this correctly (as you walk into evans every bike has one of these booklets)
there have been a few people in this thread who have never thought to check it, and have trusted their LBS to have done it correctly.0
