Bowland cycling- pretty sure I've been ripped off

godders1

Does anyone have any experience with this shop/online retailer?

I placed an order for a Gore gilet last Tuesday and got no order confirmation or anything via email although the money came out of my bank account straight away (paid by debit card). So I pinged them an email to check that they'd got the order and that it was being processed but I've had no response to this. So I've tried ringing them a few times this week and there is no answer.

And no sign of the Gilet.

Just checked their webiste and it doesn't look good. :?

http://www.bowlandcycling.co.uk/

I don't want to go tarnishing their name prematurely but it looks like they've stopped trading and have carried on taking people's money. Any idea what my options are (if any)?

dhope

Some seemed to have some experience recently... they even signed up to Bikeradar
http://www.bikeradar.com/mtb/forums/vie ... p=15996118

godders1

Hmmm, just the one post to promote their site. I've sent a PM anyway although I'll not hold out too much hope.

Cheers for that.

dhope

A brief google gives a mobile contact number. Not sure if there's a different one on the site (the site is blocked at work for some reason)
http://old.thecyclingexperts.co.uk/find ... hop=112852

godders1

Wow, you're quite the detective!

I've tried it and it rang and then went to voicemail. I'll keep trying.

Thanks again.

SimonAH

If you really get stuck the director is;

identification: GARY ALAN LEE
disqualified director flag: no
appointment date: 06/05/2009
date of birth: 18/07/1958
occupation/function: HOTELIER
appointment type: Director
latest updated address: THE LODGE, SCORTON, LANCASHIRE, PR3 1DQ
appointment address: THE LODGE, SCORTON, LANCASHIRE, PR3 1DQ

godders1

That's really helpful, I'll write to him I think.

cheers

sketchley

Did you pay by credit card? If so request a refund from credit card comapny and ask them to investigate. If you paid by Debit card or paypal different story.

godders1

*slaps forehead*

I should've called the bank before wasting people's time here. :oops:

Like you Sketchley I thought I was screwed because I'd paid by debit card but I called the bank anyway on the off chance they could do anything and because I have a Visa debit card I'm covered. I just have to wait 15 days (which includes the 7 that have already passed) and asuming the item hasn't turned up I can get the money back anyway.

Thanks anyway folks

sketchley

Godders1 wrote:

*slaps forehead*

I should've called the bank before wasting people's time here. :oops:

Like you Sketchley I thought I was screwed because I'd paid by debit card but I called the bank anyway on the off chance they could do anything and because I have a Visa debit card I'm covered. I just have to wait 15 days (which includes the 7 that have already passed) and asuming the item hasn't turned up I can get the money back anyway.

Thanks anyway folks

Didn't know that. I thought guarenty wasn't there with debit cards. Moral of story always phone the bank.

Which bank BTW?

godders1

Natwest

Yeah "chargeback" seems to be possible with most debit cards now as well as credit cards.

http://www.which.co.uk/consumer-rights/ ... ebit-cards

Useful to know!

motopatter

Godders1 wrote:

Natwest

Yeah "chargeback" seems to be possible with most debit cards now as well as credit cards.

http://www.which.co.uk/consumer-rights/ ... ebit-cards

Useful to know!

could have done with this knowledge a month or so back.

Although the wife did phone Santander and they said there was nothing they could do as it wan't a cc - fibbing fux

nicklouse

just to add

Renewal date: 06-May-2011