trek fuel ex8 swing arm

james205gti

hey gals n girls
new to bike radar, was lookin for some help, i bought a second hand trek fuel ex8 last year. and unfortunatly had a spot of bother. the down side was i was only in the car park ready to hit the trails when the swing arm snapped, just above the calliper. and was led to belive it would not be under warrenty due to it being "second hand" so i forked out again and bought the 2010 ex8 new which is spot on. but now my girlfriend wants to ride occasionaly and im left with my other bike sittin there, and to my delight ive read tha they are warrenting these swing arms, what steps should i take to fixing my bike please..... thanks

supersonic

Who actually is providing the warranty? It will be in addition to your rights... Is it Trek UK directly, the retailer, distributor?

nicklouse

well you could put it all back together and send it back to a trek dealer and see what happens and then if you are lucky you can sell on your new 2010 swing arm.

RevellRider

I think it will still only apply to the original owner. You could try and be cheeky and see what Trek will do you a crash replacement chainstay for though

james205gti

well as i am new to riding, i decided to phone trek uk when the incident happend where the lady told me it would not be under warrenty due to me buying it second hand. so i bought a new ex8, i traveld to birmingham to collect from a trek dearler and even he told me it would not be under warrenty. i requsted a price to replace the arm. but he never got in touch, thanks

james205gti

james205gti
does any one how much it would cost to replace

Lee5768

LIMITED WARRANTY

All Trek® bicycles are sold exclusively through our network of authorized dealers who we entrust with professional assembly and service of your bicycle. Trek Bicycle Corporation provides each original retail purchaser of a Trek bicycle a warranty against defects in materials and workmanship, as stated below:

Lifetime

* Frames for the lifetime of the original owner (except forks, the Session, Scratch and Ticket model frames, and the swing arms on all full suspension bicycles)

Three Years

* Session, Scratch and Ticket model frames

Two Years

* All original Bontrager® forks, parts and components (except consumables such as tires and tubes)
* Swing arms on all full suspension bicycles

One Year

* Paint and decals

This warranty applies to 2011 and newer model bicycles and covers only Trek and Bontrager branded products. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted.
This warranty does not cover:

* Normal wear and tear
* Improper assembly
* Improper follow-up maintenance
* Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
* Damage or failure due to accident, misuse, abuse, or neglect
* Labor charges for part replacement or changeover

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original owner, and is not transferable. This warranty applies only to Trek bicycles purchased through an authorized dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorized dealer or distributor. Proof of purchase is required. A bicycle must be registered with Trek Bicycle Corporation before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.

For 2010 and older model bicycles, please consult your owner’s manual or contact Trek or your Trek dealer for the applicable warranty information.
LOYALTY PROGRAM

Carbon fiber is a great material for producing premium bike frames and parts. However if a carbon part or frame experiences an impact, more expertise is required to determine its integrity than is needed for a comparable metal part. If you impact your bike and the force of the impact is absorbed by a carbon part, we strongly encourage you to replace the part, even if there is no indication of damage. We know how much you love your Trek bike and understand the burden of having to replace a non-warranty damaged bike frame or part. To help with that Trek offers our customers a Loyalty Program. This program can be used to obtain a discount on a replacement frame or component in the case of non-warranty damage. Contact your local dealer for details.

nicklouse

RevellRider wrote:

I think it will still only apply to the original owner. You could try and be cheeky and see what Trek will do you a crash replacement chainstay for though

it does depend on the reason for the replacement. it may be a recall........

RevellRider

I had a cheeky peek on the Trek dealer site, there is no recall or warranty issues on there about Fuel EX seatstays. I have seen a couple of broken ones in work, but when I've spoke to Trek about them they haven't mentioned anything either

nicklouse

in that case it is unlikely the OP will gain anything.

RevellRider

Yeah, I'd pretty much agree with you there Nick. It depends on how good a relationship the OP holds with his LBS and how good the LBS relationship is with Trek.

The Northern Monkey

Could always try the "oh, I lost the receipt 2 years ago"..... worth a try if the frame has a lifetime warranty from new.

Just don't say you bought it 2nd hand!

james205gti

Hey

Been on trek website today and registered both my bikes. Does this now mean that i am able to claim warranty due to the fact that i have registered the bike to myself?

Thanks for your help guys

dan shard

Excuse my ignorance but by swing arm are you talking about the evo link or part of the rear triangle?

If its the evo link you can normally pick one up from fleabay fairly cheap

RevellRider

I'm guessing it's the seatstay as he said it snapped above the calliper mount.

James205gti, Trek usually require a proof of purchase with all warranty claims, even if the bikes are registered on their website to you. They are usually super picky about warranties at times

james205gti

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james205gti

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james205gti

ha not sure how to put the pic up lol

cooldad

Not like that.

dan shard

if at first you dont succeed