What the hell Black Horse?!

D-Cyph3r
D-Cyph3r Posts: 847
edited April 2011 in The hub
So when I got my EX8 last year I got it on finance through Black Horse (TSB). The bike was £2000, I paid £200 deposit and the credit agreement was for a 12 payments of £149.91 (interest free loan).

The first payment came out February 2010 so that means the 12th payment was meant to be January 2011 right? Well I just checked my online banking and they've taken another £149.91 today and the same last month, making 14 payments now and taking the total amount paid over the original full price of the bike. :evil:

Why the hell would they do this? I cant even unleash the fury over the phone as they knock off at 5 and dont come back till 9am monday. :x
My Hectik Custom Build Log

Comments

  • sniper68
    sniper68 Posts: 2,910
    I had the same problem using BH for a car loan.They took out 2 extra payments before I noticed.When I spoke to them they told me it was my up to me to cancel the Direct Debit!!
    They did refund the extra payments straight away.I wouldn't use them again.
    Lynskey R480

  • The Northern Monkey
    The Northern Monkey Posts: 19,174
    Hmm cheers for the heads up, i've got finance with Black Horse, will keep an eye out because its up soon!
    Santa Cruz Butcher
  • D-Cyph3r
    D-Cyph3r Posts: 847
    Good call. :wink:


    On the bright side i'm £150 up on last month (didn't even realise it came out). :lol:
    My Hectik Custom Build Log
  • Briggo
    Briggo Posts: 3,537
    ibbo68 wrote:
    I had the same problem using BH for a car loan.They took out 2 extra payments before I noticed.When I spoke to them they told me it was my up to me to cancel the Direct Debit!!
    They did refund the extra payments straight away.I wouldn't use them again.

    Not that I have a clue in terms of the legality, if the contract is for X amount of payments they have to adhere to that and their systems should be setup as such, its pretty easy on our systems at work to do but I dont process payments myself hence why I dont know the ins and outs of the legal stuff.

    No loan I ever had took more payments than due, although never with BH.

    They are taking money that isn't due to them which is paramount to theft? although I'm sure thats an over exageration and someone will come along and tell me so :wink:
  • sniper68
    sniper68 Posts: 2,910
    "Apparently" according to BH it is the responsibility of the customer to cancel any SO/DD payments as their(BH) systems will just keep on asking for DD's until the customer puts an end to it :roll:
    Lynskey R480

  • The Northern Monkey
    The Northern Monkey Posts: 19,174
    ibbo68 wrote:
    "Apparently" according to BH it is the responsibility of the customer to cancel any SO/DD payments as their(BH) systems will just keep on asking for DD's until the customer puts an end to it :roll:

    Thats BS... you signed a loan for 12 months or whatever the term was..
    Santa Cruz Butcher
  • sniper68
    sniper68 Posts: 2,910
    The Northern Monkey wrote:

    Thats BS... you signed a loan for 12 months or whatever the term was..
    That was exactly my argument and why I would never used them again!
    Lynskey R480

  • Northwind
    Northwind Posts: 14,675
    For the OP- contact your bank, do direct debit indemnity claim, get immediate refund. Also this'll cause BH a bit of low level irritation.
    Uncompromising extremist
  • D-Cyph3r
    D-Cyph3r Posts: 847
    Northwind wrote:
    For the OP- contact your bank, do direct debit indemnity claim, get immediate refund. Also this'll cause BH a bit of low level irritation.

    Oh nice, cheers mate.
    My Hectik Custom Build Log
  • D-Cyph3r
    D-Cyph3r Posts: 847
    Just got off the phone to Black Horse (after going through their complaints department). Apparently they must have realised they'd taken more than they should at the same time as a refund was already on the system (much to the confusion of the bloke I was talking to).

    Now I just gotta decide what to spend that £300 on. Sunline bars and stem and a chain guide anyone?
    My Hectik Custom Build Log
  • VWsurfbum
    VWsurfbum Posts: 7,881
    D-Cyph3r wrote:
    Now I just gotta decide what to spend that £300 on. Sunline bars and stem and a chain guide anyone?
    Nice, i think some nice bling is in order! i like it when you get un expected moneys.
    I got a tax rebate a few years back of £1700 8) what the wife didnt know didnt hurt her :wink:
    Kazza the Tranny
    Now for sale Fatty
  • swift_wraith
    swift_wraith Posts: 47
    OI D! gimme ur forks!!

    am sure you're following me from other forums ;)

    Nice new bike by the way. Bought 2 new bikes today meself, Orange diva for the missus and a specialized rockhopper for me (rockhopper via cycle to work, bugger if im using it for work tho lol)
    2011 Rockhopper Comp
    24/Seven Deviant.
    Orange Diva (for the bint)
  • projectsome
    projectsome Posts: 4,478
    The Northern Monkey wrote:
    ibbo68 wrote:
    "Apparently" according to BH it is the responsibility of the customer to cancel any SO/DD payments as their(BH) systems will just keep on asking for DD's until the customer puts an end to it :roll:

    Thats BS... you signed a loan for 12 months or whatever the term was..

    I had the same thing with a loan company. I only phoned up to change the date of my payment, it turned out I'd paid too much but if I didn't phone them they wouldn't have checked and I'd still be paying...
    FARKBOOK TWATTER Happiness is my fucking mood!
  • Kaise
    Kaise Posts: 2,498
    my finajnce is through these cowboys, i'll be keeping an eye on it!

    cheers!
    :)Ragley Blue Pig
    :twisted: Spesh Demo 8 II

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