It's official, CRC customers scammed...

bigeuan82

Apologies if this is mentioned elsewhere but after much speculation it would appear that Chain Reaction Cycles have admitted that some customers details have been used to process fraudulent transactions.



http://www.theregister.co.uk/2011/03/17/cc_fraud_follows_bike_store_purchases/

warpcow

Where does it say they've admitted anything?

That's just a cut-and-paste from the statement CRC has been circulating on forums and their Facebook page since the rumours started. Still, it's good that it's getting attention outside the cycling world; more of an incentive for CRC to find a cause, even if it's not them directly.

EX DH

Ive been stung with that! Twats did a £20 vodaphone top up and tried to do another 15 later that day. Luckily my bank cought wind of it and stopped them. Cancled my card and sent me a new one. Itll be some immigrant crime ring!!

Surely the should be able to trace the phone the top-ups went to??

warpcow

Phone top-ups don't go anywhere really. That's the point. By doing it the fraudster quickly confirms whether the card details can be used to make larger transactions. £20 or £30 is absolutely insignificant to them.

spen666

I'm not sure what the OP is using to get either his title or the alleged admission by CRC


Firstly- a website claiming something on the basis of hearsay is not "official"

Secondly -an organisation looking at its systems would seem to be an investigation not an admission of fault

Yossie

Itll be some immigrant crime ring!!

I think the BNP have a forum that may suit you more than here ........

StillGoing

A simple trace on their records of cards fraudulently used will show up which member of staff did the transactions and hey presto, there's your suspect.

t4tomo

Just use paypal if buying anything on there.

Cleat Eastwood

some geezer from crc has just posted this in the MTB section, thought it might be missed so here it is:

Hi Folks,

Since our last communication, we have continued to carry out a full forensic investigation following recent reports and concerns from our customers experiencing credit card fraud after placing an order with CRC.

The independent forensic investigation has shown that our infrastructure was the target of a sophisticated attack which resulted in the theft of card details relating to a number of our customers. Details were being stolen ‘real time’ and only a small proportion of recent CRC customers were affected.

Recent customers of CRC may find that, as a precaution, their credit card company will issue a new card. Be assured that if this does occur it does not indicate that your details have been compromised.

The access point of the theft has been identified and permanently closed off so we are confident that we have fully addressed any weakness in our infrastructure.

We are sincerely sorry for what has happened in recent weeks and would like to thank you for your patience and support throughout this difficult period.

Our site is safe to use and will be continually monitored and tested by independent on-line security experts to ensure your details are safe.

If you have further enquiries about this issue please contact us on +44 (0)2893343758 between 9am – 5.30pm or email enquiries@chainreactioncycles.com and we will be glad to help you.

Thanks again for your patience and support,

Michael Cowan
CRC Senior Management

briantrumpet

Cleat Eastwood wrote:

some geezer from crc has just posted this in the MTB section, thought it might be missed so here it is:

[...]Recent customers of CRC may find that, as a precaution, their credit card company will issue a new card. Be assured that if this does occur it does not indicate that your details have been compromised.[...]

Michael Cowan
CRC Senior Management

Yup - just had a call from my credit card company doing just this, saying they'd been advised by Visa of security breach.

mattshrops

EX DH wrote:

Ive been stung with that! Twats did a £20 vodaphone top up and tried to do another 15 later that day. Luckily my bank cought wind of it and stopped them. Cancled my card and sent me a new one. Itll be some immigrant crime ring!!
Surely the should be able to trace the phone the top-ups went to??

daily mail reader alert :evil:

Yossie

mattshrops wrote:

EX DH wrote:

Ive been stung with that! Twats did a £20 vodaphone top up and tried to do another 15 later that day. Luckily my bank cought wind of it and stopped them. Cancled my card and sent me a new one. Itll be some immigrant crime ring!!
Surely the should be able to trace the phone the top-ups went to??

small minded xenophobic racist fascist alert :evil:

Hi

I've amended your post due to spelling mishtake - hope you don't mind.

Kr

Y

dabber

briantrumpet wrote:

Cleat Eastwood wrote:

some geezer from crc has just posted this in the MTB section, thought it might be missed so here it is:

[...]Recent customers of CRC may find that, as a precaution, their credit card company will issue a new card. Be assured that if this does occur it does not indicate that your details have been compromised.[...]

Michael Cowan
CRC Senior Management

Yup - just had a call from my credit card company doing just this, saying they'd been advised by Visa of security breach.

Yup, me as well. :x

ChrisSA

Me too. However I found it myself when I checked my bank online.
New card on the way. O2 have cancelled the phones that were topped up, and best of all, CRC are giving me a £30 voucher