hope pro 2 failure

Davie mac
Davie mac Posts: 43
edited January 2011 in MTB general
hey guys does anybody know what the guarantee on hope hubs is?basicaly my front pro2 hub has started breaking where the spokes attach to the hub body,i havent been using the bike for any mad freeriding or that jus commuting to work have had the hub for a couple of years tho,noticed it today when washing my bike :(

thanks.

Comments

  • nicklouse
    nicklouse Posts: 50,675
    it is a common issue. talk to Hope on Monday.
    "Do not follow where the path may lead, Go instead where there is no path, and Leave a Trail."
    Parktools :?:SheldonBrown
  • Davie mac
    Davie mac Posts: 43
    will email them with some pictures of the hub,just glad ive noticed it as i cycle on some busy roads on my way home from work. :shock:
  • nicklouse
    nicklouse Posts: 50,675
    note this from their returns page.
    For ANY wheel coming back - we don't need the tyre and it would be nice if it was at least a little bit clean! Thanks...
    "Do not follow where the path may lead, Go instead where there is no path, and Leave a Trail."
    Parktools :?:SheldonBrown
  • badly_dubbed
    badly_dubbed Posts: 1,350
    replaced mine and rebuilt it no probs about 6months ago :)
    Inbred Rigid 29er Singlespeed
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  • Northwind
    Northwind Posts: 14,675
    They'll almost certainly sort it for you no bother- Hope are good at sorting out their badly executed products when they go wrong ;)
    Uncompromising extremist
  • switchback18
    switchback18 Posts: 617
    badly_dubbed wrote:
    replaced mine and rebuilt it no probs about 6months ago :)

    Consistently hear of good customer service. One of the MTBers on twitter had a hub replaced free of charge out of warranty & They also rebuilt the wheel.
    Northwind wrote:
    They'll almost certainly sort it for you no bother- Hope are good at sorting out their badly executed products when they go wrong ;)

    I've had a set of Pro 2 hubs for the last 3 years, no problems at all, get a bit of air & generally like to ride rough stuff. Nobody I know has had any probs either. This & the guy on twitter are the only breakages I've heard of. Maybe there's more, but I've not seen it.
    chasingtrails.com | twitter | facebook
  • nicklouse
    nicklouse Posts: 50,675
    switchback18 wrote:
    This & the guy on twitter are the only breakages I've heard of. Maybe there's more, but I've not seen it.

    there have been many many more posted on here alone.
    "Do not follow where the path may lead, Go instead where there is no path, and Leave a Trail."
    Parktools :?:SheldonBrown
  • Andy B
    Andy B Posts: 8,115
    Reckon I've seen a good half dozen to dozen or so failed ProII hub flanges over the years on several forums
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  • ilovedirt
    ilovedirt Posts: 5,798
    nicklouse wrote:
    switchback18 wrote:
    This & the guy on twitter are the only breakages I've heard of. Maybe there's more, but I've not seen it.

    there have been many many more posted on here alone.
    I've owned a few hope hubs with no problems. The amount you've seen fail probably has something to do with them being one of the more (if not most) popular hub choices out there. It's hardly as if it's a design flaw, IMO.
    Production Privee Shan

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  • ddraver
    ddraver Posts: 26,697
    Yeah i ve cracked the shell on my rear hub twice now.....

    Both times hope have asked for it back and rebuilt the wheel for nowt, usually within a week or so!
    We're in danger of confusing passion with incompetence
    - @ddraver
  • switchback18
    switchback18 Posts: 617
    Andy B wrote:
    Reckon I've seen a good half dozen to dozen or so failed ProII hub flanges over the years on several forums
    nicklouse wrote:
    switchback18 wrote:
    This & the guy on twitter are the only breakages I've heard of. Maybe there's more, but I've not seen it.

    there have been many many more posted on here alone.

    Interesting, more than other hubs? Why do you reckon some go on for ages & others not? Did they change manufacturing processes or materials at some point?
    chasingtrails.com | twitter | facebook
  • nicklouse
    nicklouse Posts: 50,675
    switchback18
    hell yes. not seen any others mentioned on forums.

    seen the Odd radial spoked one go in the shop though.
    "Do not follow where the path may lead, Go instead where there is no path, and Leave a Trail."
    Parktools :?:SheldonBrown
  • switchback18
    switchback18 Posts: 617
    nicklouse wrote:
    switchback18
    hell yes. not seen any others mentioned on forums.

    seen the Odd radial spoked one go in the shop though.

    Not surprised about radials, a lot specifically exclude radial spoking from guarantees.

    Is it only Pro 2's or the older ones as well? I've had XC's & now Pro 2 without any problems.
    chasingtrails.com | twitter | facebook
  • nicklouse
    nicklouse Posts: 50,675
    only the Pro2s and I an not surprised the quality compared to my Bulbs is shocking.
    "Do not follow where the path may lead, Go instead where there is no path, and Leave a Trail."
    Parktools :?:SheldonBrown
  • switchback18
    switchback18 Posts: 617
    I noticed when I was checking dimensions for bulding, the spec changed slightly at some point. Wonder if the quality changed also.
    chasingtrails.com | twitter | facebook
  • schmako
    schmako Posts: 1,982
    Yeah, also happened to me. Returned in 3 days with a new hub FOC. Good stuff.
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  • The Northern Monkey
    The Northern Monkey Posts: 19,174
    wehaay there goes another one!

    I think Northwind's post a few days back on hope hubs indicated fairly well why hope hubs break.
    Santa Cruz Butcher
  • Thewaylander
    Thewaylander Posts: 8,594
    Yup house mate has broken a flange on the front, and snapped the axle and free hub on his rear in a year. But they build them up again free each time.
  • The Northern Monkey
    The Northern Monkey Posts: 19,174
    lol flange
    Santa Cruz Butcher
  • peteang
    peteang Posts: 1
    I went for a ride last Sunday only to find the same flange issue in two places on my front Pro2. I inspected the rear and found hairline cracks indicating the same was about to happen. They are both being sorted by Hope as we speak even though they are a few years old.

    All products suffer issues from time to time, it's pretty normal. It just makes such a difference when an issue is easily rectified, hassle free. Hats off to Hope customer service.

    Pete

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