Merlin are refusing to repair my Cielo.... Help Please

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Comments

  • StanwaySteve62
    StanwaySteve62 Posts: 702
    Just read their warranty page, seems they have a major number of get out clauses
  • giant_man
    giant_man Posts: 6,878
    Yes they do, how convenient eh?
  • StanwaySteve62
    StanwaySteve62 Posts: 702
    Still, at least it can be fixed, a carbon job would be dead with a break there
  • infopete
    infopete Posts: 878
    I hope it can be repaired but it looks like it won't be by Merlin.
    Oh and please remember to click on my blog:

    http://americanbicyclegroup.wordpress.com

    The more clicks I get the higher it creeps up the google radar :)
  • Monty Dog
    Monty Dog Posts: 20,614
    My advise has always been to never buy a frame on the basis of their 'lifetime' warranty - they usually come with a list of limitations that make it fairly discretionary, favouring the manufacturer without an further recourse - basically if its bust, the slightest sniff of a get-out and you're screwed. There's also a manufacturer from Wisconsin who has a similar reputation...but that's another story.
    Make mine an Italian, with Campagnolo on the side..
  • infopete
    infopete Posts: 878
    My choices at the time were, Litespeed Vortex, the Merlin and a Colnago.

    I chose the merlin because it was different and beautiful.
    Oh and please remember to click on my blog:

    http://americanbicyclegroup.wordpress.com

    The more clicks I get the higher it creeps up the google radar :)
  • eh
    eh Posts: 4,854
    My choices at the time were, Litespeed Vortex

    Plenty of evidence out there of failed Litespeed out there, so you probably did better with the Merlin. :oops:
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