Fizik Fail! = CRC Result

arthur_scrimshaw
arthur_scrimshaw Posts: 2,596
edited January 2011 in MTB general
Anyone had any experience of Fizik's generosity or otherwise?
Did this on the way home on a bridal path, didn't see a dip and as I came out of it heard a crack. At first I thought it was the ice cracking but on checking the saddle found this

DSC01601.jpg

Guess just put it down to bad luck? It's just under a year old.

Comments

  • Andy B
    Andy B Posts: 8,115
    I've had a Gobi crack on both sides around the wingflex areas, it was on an ex demo bike, over a year old though so I didn't try to get it sorted under warranty.

    You need to speak to the shop you bought the saddle from as any warranty is dealt with by them, not Fizik
    2385861000_d125abe796_m.jpg
  • arthur_scrimshaw
    arthur_scrimshaw Posts: 2,596
    I've emailed CRC - see what happens.
  • mrfmilo
    mrfmilo Posts: 2,250
    My Nisene did exactly the same, I did land on it with all my weight though :lol:
    Marin
  • ballspondroad
    ballspondroad Posts: 181
    My Arione snapped in exactly the same place after I misjudged the road and went through a big pot-hole with my weight still on the saddle. Looks like Fizik haven't got the bendy-strong balance quite right.
  • arthur_scrimshaw
    arthur_scrimshaw Posts: 2,596
    That's reassuring that it's not just me! Forgot to mention mines a Nisene as well.

    Did either of you have any joy with warranty or didn't you bother?
  • mrfmilo
    mrfmilo Posts: 2,250
    Nah didn't bother, it's on a DH/FR bike so dont sit down much, plus it gives it a nice 'bounce' when I do :P
    Marin
  • ride_whenever
    ride_whenever Posts: 13,279
    For warranty speak to the retailer.

    If no warranty e-mail fizik, they offer a refurb service...
    Neeermad
    Carbon 456
    456 lefty
    Pompino
    White Inbred
  • Dirtydog11
    Dirtydog11 Posts: 1,621
    My mates got one with the exact same problem, although out of warranty.
    Kinesis Maxlight XC

    Orange 5 AM Custom
  • arthur_scrimshaw
    arthur_scrimshaw Posts: 2,596
    Just had an email from a nice chap called Nicholas at CRC , the saddle has a two year warranty so I can pick another saddle (assume same price?) and they'll send it to me!

    Any recommendations? They don't do the Nisene any more.
  • MountainMonster
    MountainMonster Posts: 7,423
    No ideas about the saddle choices, but good result in the end!
    My London Road
  • cooldad
    cooldad Posts: 32,599
    Would have expected no less from CRC.
    I don't do smileys.

    There is no secret ingredient - Kung Fu Panda

    London Calling on Facebook

    Parktools
  • arthur_scrimshaw
    arthur_scrimshaw Posts: 2,596
    Decided to go for the SDG Bel Air RL Ti saddle. It's more expensive but hopefully won't break.
  • arthur_scrimshaw
    arthur_scrimshaw Posts: 2,596
    Anyone having problems contacting CRC?

    After initial success I seem to be having problems contacting them, they claimed not to have received one email from me, subsequent emails from me to them remain unanswered. Put a read receipt on one with no joy (I know this can be bypassed)

    I'm not having email problems with anyone else. Hope it's just that their busy!
  • specialized989
    specialized989 Posts: 145
    I completley shattered a plastic saddle when i was about 7 on my brothers old BMX. just broke. while i was sitting on it. had a saddle post somewhere sore.
    Am i strange in that i actually ENJOY going up hills? Yes, yes i am.


    PS: Full - Sussers are for SOFTIES AND BIG GIRLS
  • Dick Scruttock
    Dick Scruttock Posts: 2,533
    Sorry to bump this but i contacted Fizik as i have bent the rails on my Gobi Kium saddle. The have said if i return it to them they will repair it and return it to me. All i have to pay is postage costs which i think is great customer service :D

Categories