Deal Extreme Problems

forcutty

I have been waiting since the middle of Sept for a P7 Torch. :?
Have contacted there customer services that told me too wait another two weeks. :roll:
This two weeks ends on Tuesday.

Will they send me another one or give me a refund?
Please could anyone with previous issues etc let me know what there customer service is like?

mr-brightside

i bought 2 lights from them and one of the battery holders were broke they took about 3 months to send a replacement but as they didnt need me to send the broken one back i mended it so ended up with 3 lights
you wil get your money back or the p7 eventualy but it might take some time..

Herbie The Dog

Two mates ordered DX lights...one got his in 5 weeks, the other 5 months.

I think it's just pot luck!

LjStronge

I ordered a MagicShine and P7 on the 29th September

They were "Shipped" on the 15th October, so 16 days after I ordered them.

I haven't received them as of yet. So they have been in transit for 10 days, so I havn't made a fuss yet.

Soon it will be one month - I hope they are here soon. That's what we have to put up with ordering from Deal Extreme, thats just the way it is.

DCR00

I got a P7 from them last month. Took aroudn 12 days to get here, but when ut arrived it was missing the connection spring, and so didnt work.

Initially they said they would have to check with the factory, until i kicked off a bit, then they offered me a 50% refund against the torch. I fixed it with a piece of fuse wire, so i ended up with a P7 for £10.

Their customer service was pretty rubbish until i started kicking off with them

I wont be using them again

popstar

I waited for my 2 p7s and cree1 for 2 months.

cat_with_no_tail

I ordered a couple of DX lights on 20th Sep, they arrived last Monday.

Everything else I've ever ordered off them has been around 10 days.

I bought a car from Japan once, that took 5 months to arrive

hender

Posted: Mon Oct 25, 2010 12:36 pm Post subject:

---

I ordered a MagicShine and P7 on the 29th September

They were "Shipped" on the 15th October, so 16 days after I ordered them.

I haven't received them as of yet. So they have been in transit for 10 days, so I havn't made a fuss yet.

Soon it will be one month - I hope they are here soon. That's what we have to put up with ordering from Deal Extreme, thats just the way it is.

i ordered some batteries on 28-09, shipped 9-10 and waiting!!

hender

Posted: Mon Oct 25, 2010 12:36 pm Post subject:

---

I ordered a MagicShine and P7 on the 29th September

They were "Shipped" on the 15th October, so 16 days after I ordered them.

I haven't received them as of yet. So they have been in transit for 10 days, so I havn't made a fuss yet.

Soon it will be one month - I hope they are here soon. That's what we have to put up with ordering from Deal Extreme, thats just the way it is.

i ordered some batteries on 28-09, shipped 9-10 and waiting!!

gadgets

ordered on October 4, shipped on October 14 and was provided the tracking number but has had no success tracking the shipment

Based on everyone's experience I may still have a couple of week hopefully

unixnerd

I bought five of the new MJ-836 and they took just over two weeks to arrive. Keeping one for myself but the rest are for sale if anyone wants one. Glad I got the new model, seems to rectify a lot of the faults you here about the old one and the new battery pack with charge display is excellent.

ireland57

Of the five or six orders I've got from them one took nearly a month (it was New Year period though) and the rest took from 3.5 - 4 days.

I can't even get stuff here inside Aust within 3 days usually.

t0pc4t

I'm expecting 4 - 8 weeks for mine, stuff just takes ages from the far east

Northwind

Every order I've ever placed with them was with me in under 2 weeks, faster than some UK shops But they weren't so hot when I ordered a magicshine for a mate, they were out of stock but didn't mention that. Took a while to get that sorted. Still, no worse than UK service in my experience, still not as bad as Dave Hinde or Mark Anthony Bikes/Activesport, and just like JE James when out of stock.

forcutty

DCR00 wrote:

I got a P7 from them last month. Took aroudn 12 days to get here, but when ut arrived it was missing the connection spring, and so didnt work.

Initially they said they would have to check with the factory, until i kicked off a bit, then they offered me a 50% refund against the torch. I fixed it with a piece of fuse wire, so i ended up with a P7 for £10.

Their customer service was pretty rubbish until i started kicking off with them

I wont be using them again

Do you have any contact information i.e a direct email or telephone no.
They're now going to investigate my case which could take another 20 days :shock:
It's a pity they can't improve there service by improving delivery times. We order from Japan at work on a weekly basis and get the stuff within 2 weeks.

stephenbelcher

Ordered 2 torches 4 weeks ago recieved a parcel this week with only brackets in it packing list says torches should be included. Contacted DealExtreme who after 7 days have finally responded to say they will not refund or send replacements I'm currently pursuing it through Paypal. DealExtreme are a joke and should be avoided.

Stephen

gonga

My other half ordered 2 torches for me on the 29th of sept and still we wait
they were meant for my birthday on the 24th of october
At this rate im not even confident at receiving them for an xmas pressie!