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  • CraigXXL
    CraigXXL Posts: 1,852
    yes, leave it a few minutes.
    GT Force 1.0

    Evil Sovereign
  • toby_winkler
    toby_winkler Posts: 1,298
    Andy wrote:
    Try reset the modem itself

    From what I understand, the modem is built into the set top box, so by turning this off it should reset the modem. Will leave it off for a few mins, if that doesn't work then I will have to give them a ring tomorrow.
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  • toby_winkler
    toby_winkler Posts: 1,298
    Thanks for all the help everyone, but it looks like its a problem with my service. Tried everything that I can physically do myself, and it is still just doing exactly the same. Heard a lot of bad things about virgin recently, I had them all last year and had no problems so I must have got lucky that time, but now I can understand why everyone always complains!
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  • delta5
    delta5 Posts: 265
    Kiblams wrote:
    Is anyone actually reading this thread?

    We have established that it is cable and that the router is connected to the TV set top box so the modem may be in the TV set top box or the router itself. There will be no microfilters due to no ADSL and that it is not the actual computers that are at fault.
    ...
    Hope that helps put us all on the same page :wink:

    :roll:
    Calm down dear. The bit about the TV emerged between reading the thread and posting a response.
    My abundant supply of MTFU is reserved for use in dry, sunny conditions.
  • toby_winkler
    toby_winkler Posts: 1,298
    I am pleased to be reporting form my laptop! Not sure if anything I did actually helped the situation, but it just started working again so seems like it must have been a fault with the providers.

    Thanks for all the help again, the Crudcatcher can be useful sometimes ;)
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  • Cleat Eastwood
    Cleat Eastwood Posts: 7,508
    Got a neighbour with virgin, not sure how similar your probs are but customer services telt her that her set top box will no longer support her current internet package. She's been waiting for a geezer to turn up for about a week now.
    The dissenter is every human being at those moments of his life when he resigns
    momentarily from the herd and thinks for himself.
  • toby_winkler
    toby_winkler Posts: 1,298
    Cleat Eastwood wrote:
    Got a neighbour with virgin, not sure how similar your probs are but customer services telt her that her set top box will no longer support her current internet package. She's been waiting for a geezer to turn up for about a week now.

    Literally only had ours installed for just over a month, so if they turn around and tell us we need something else then they are a bunch of bellends! :)
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  • montevideoguy
    montevideoguy Posts: 2,271
    internet through set top box only supports up to 10mb. When I worked for em I remember them saying if we had anyone connecting like this (and there were very few) to offer them seperate modems (as basically it's easier to try and get people to upgrade to 20/50mb).

    They have 5 call centres for tech support. 2 of em are in the UK but the 3 Indian ones are massive
    Formally known as Coatbridgeguy
  • djrock
    djrock Posts: 66
    By the sounds of it there must be a separate modem. Or its built in to the router. It appears vm are now doing them.

    If it was the set top box's on board modem then it would be cat5 used between it and the router.
  • sherbert19
    sherbert19 Posts: 99
    Cleat Eastwood wrote:
    Got a neighbour with a virgin

    Sorry, could resist. I'll get my coat.
    We'll see things they'll never see...
    Fury
  • toby_winkler
    toby_winkler Posts: 1,298
    We have up to 10mb, so it does seem like the modem is built into the set top box. We have one of the new Virgin HD set top box's, which is different to what we had last year when we had a separate modem, so the set top box's with the built in modems must be a new addition (as we also had up to 10mb last year).
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  • toby_winkler
    toby_winkler Posts: 1,298
    Was doing the same thing again today! Really getting on my nerves now, had to come into uni just to print off some parcel labels for bike stuffs im sending out! If it is not working when I get home later, Virgin will be getting a very nagry phone call!

    Fingers crossed for one of the english call centres ;)
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  • Tartanyak
    Tartanyak Posts: 1,538
    The combined set top box and modem for virgin/NTL have been dodgy forever. They've never managed to get them right.

    If you call in the day, you have a better chance of getting a UK call centre.
    Looks like a Kona
  • toby_winkler
    toby_winkler Posts: 1,298
    One of my house mates just rung up now, think she got through to a UK call centre which was lucky! Had to change some settings on the router set up thing (you know when you enter the ip into the browser and put the admin and password thingy in) and seems to be working fine now, not really sure what the problem was!
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  • specialized989
    specialized989 Posts: 145
    toby_winkler, love the pic of george francis.





    hypno disc was better :shock:
    Am i strange in that i actually ENJOY going up hills? Yes, yes i am.


    PS: Full - Sussers are for SOFTIES AND BIG GIRLS
  • toby_winkler
    toby_winkler Posts: 1,298
    specialized989 wrote:
    toby_winkler, love the pic of george francis.





    hypno disc was better :shock:

    No chance mate ;)

    Chaos 2 was king of the robots, and had the greatest most skilled driver of them all ;) The only robot that comes close to chaos is Razor, and thats FACT.
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