tora 318 motion control fault?

Koiler
Koiler Posts: 513
edited September 2010 in MTB workshop & tech
hi,

got some Tora 318s on a carrera fury which is only a couple of months old. ('08 model i think)

got back from a ride today and noticed that the motion control dial no longer has any affect on the fork.

before, it would be almost locked out when it was on full, but now it does nothing :cry:

ive read a few things on t'interweb that said it could be related to oil levels?

anyone got any ideas what could be up with it?

i know its probably a warranty issue but the bike was bought from halfords and i really dont want to have to deal with them if i can avoid it

will i invalidate the warranty if i take it to bits to have a look?

Comments

  • cooldad
    cooldad Posts: 32,599
    Yes. If it's under warranty take it in.
    I don't do smileys.

    There is no secret ingredient - Kung Fu Panda

    London Calling on Facebook

    Parktools
  • RevellRider
    RevellRider Posts: 1,794
    Does the fork have any rebound damping?
    Alpha, Beta, Gamma, Epsilon.
  • cavegiant
    cavegiant Posts: 1,546
    I normally handle my warranties with importers or service centres, cut halfrauds out of the loop.
    Why would I care about 150g of bike weight, I just ate 400g of cookies while reading this?
  • Koiler
    Koiler Posts: 513
    RevellRider wrote:
    Does the fork have any rebound damping?

    yeah, thats still working, makes a hell of a squelch when its up to max but im pretty sure thats normal. well, thats how it was from new so i guess its ok
    cavegiant wrote:
    I normally handle my warranties with importers or service centres, cut halfrauds out of the loop.

    i thought about trying this, but thought i'd just be told to go back to the retailer. could i take it into any rockshox service centre?

    cheers
  • RevellRider
    RevellRider Posts: 1,794
    Well then it's not the known fault for a Tora (blown seal at the bottom of the cartridge), my advice is to take it to an IBD who dealers with Fisher Outdoor and see if they'll handle it for you. You warranty is with Halfords though and the IBD may charge you postage and labour (if they have to remove the fork).
    Alpha, Beta, Gamma, Epsilon.
  • cavegiant
    cavegiant Posts: 1,546
    Please excuse my ignorance.

    Why is his warranty with Halfords?

    Warranties are normally dealt with by the company or importer, not the bike shop.
    Why would I care about 150g of bike weight, I just ate 400g of cookies while reading this?
  • RevellRider
    RevellRider Posts: 1,794
    Your contract is with the retailer you purchased the bike from, they act as the agents for the warranty
    Alpha, Beta, Gamma, Epsilon.
  • supersonic
    supersonic Posts: 82,708
    RevellRider wrote:
    Your contract is with the retailer you purchased the bike from, they act as the agents for the warranty

    Absolutely. If RS have another means of dealing with claims, it is in addition to your rights, not instead of them.

    If the fork has been stored upside down it can cause problems: push the fork through its full travel 20-30 times to restore the oil.
    GT ZASKAR CARBON TEAM

    VOODOO CANZO

    Come and see me at https://www.facebook.com/biketyke/
  • Koiler
    Koiler Posts: 513
    supersonic wrote:

    If the fork has been stored upside down it can cause problems: push the fork through its full travel 20-30 times to restore the oil.

    hmmm, tried this and it didnt seem to improve :( back to halfords i go...

    cheers for the help
  • Koiler
    Koiler Posts: 513
    i dropped the bike off with halfords this afternoon.

    they guy said they would open them up and see if thy could fix them. i did question whether they were authorised to do this without invalidating the warranty but he assured me they were.

    if they cant fix them , they will be sent away for inspection. i think i'd rather they just did this to be honest...

    thanks for the help
  • supersonic
    supersonic Posts: 82,708
    Yes, they can do what they want with them really lol. Your contract lies with them, they one way or another must return the forks to you working. If they fuck them up, they pay.
    GT ZASKAR CARBON TEAM

    VOODOO CANZO

    Come and see me at https://www.facebook.com/biketyke/
  • Andy!
    Andy! Posts: 433
    I had something similar with my Revs - usual oil leak into lower leg.

    Took them off and sent them back to the mail order shop who built the bike and they stripped them down and were adamant that it was not warranty and wanted to charge me to service them and had the cheek to email me the service interval. They hadn't even done half of the 1st service interval.

    I refused and contacted Fishers who were angry that they had taken them apart and confirmed that there was a part that needed changing and if they were just serviced it would happen again.

    Fishers got the forks and repaired them and fitted a whole new motion control system - I previously had the internal floodgate (rev 409) but they came back with an external one.

    Excellent service from Fishers and kept my faith in RS forks. Faults are inevitable when trying to improve every year and it is nice to know they are happy to rectify them.
    Merlin Malt 2

Categories