(From Chain Reaction) Dear Sir, due to a pricing error....

BigStu2

we are unable to sell you the Easton Haven wheels you have ordered for £59.00 ....... :shock:

CraigXXL

If they have taken your money they've completed the contract, try your card company.

neninja

As I understand it, if the customer knows the price is an error (which at that price is unlikely to be anything other than an error) then under the theft act they cannot benefit from it.

Most web sellers have something like this in the terms and conditions

Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually despatch an item to you, at which point a contract will be made between us. At any point up until then we may decline to supply an item to you. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our refund policy in section 7 below.

CRC however don't have this as far as I can see which leaves them a bit open unless this is on their confirmation email.

Anonymous

thats a shame.


but the real shame is the fact that you didnt enlighten the rest of us to the potential bargain.

CraigXXL

If they accept payment from you and complete the transaction i.e. debit your account then they have accepted the offer. Argos fell foul of that law a few years ago when they mispriced some TV's and had to honour the agreement.
A lot of online retailers now use a dispatch and pay method so they don't take payment until the goods have been sent so they can cancel an order if the price is incorrect. They still have your payment details but the have not completed the transaction until they have disptached the goods. Wiggle use this method.
If the payment is shown on your credit card statement then they accepted the offer and contracted to supply the goods. I used this with a kitchen we bought at B&Q. We took them up on their offer to match anyone elses price and an extra 10% off. The guy who worked it out really cocked up the calculations and we ended with nearly £3000 worth of kitchen units for less that £700. I pointed out that he hadn't worked it out correctly but he knew better, when he took us to the till to pay for it they staff pointed out the price couldn't be correct but again he said it was so I paid for it full on a credit card. I waited a few weeks before contacting them to ask for a delivery date to be told by the manager that I hadn't paid for it in full despite having a receipt to say it had been paid in full. I contacted trading standards and explained the situation including the fact they had miscalculated the price bit taken payment in full. She said she would give them a call and to await a response from them. Within 30 mintues the manager of B&Q called me with a delivery date.

CraigXXL

Correction.

Argos didn't honour the agreement as it was in their terms and conditions as stated by Neninja.

Hoover free flights fiasco was on the same basis that the offer was accepted and they were bound by the offer. Although that is much more complicated in what the fact that free flights were offered if you bought one of their products.

Gazlar

This is all correct, I nearly stepped into an argument yesterday in sports direct when a guy took back a t shirt he didn't like and asked for a refund. They offered him an exchange or credit note which he did not want. He tried telling them that they legally had to refund him, but the truth is that they are only legally obliged to refund you if the item is not fit for purpose, ie faulty. Most shops will refund as a gesture of goodwill for matters of taste or incorrect size, but it is your responsibility to check that you either like the item or it fits before purchasing.

anyway not really related, but I did feel like stepping in to shut this guy up who was being a proper bell end to the young girl behind the counter for the princely sum of 4 quid