Ribble Cycles

trebor127
trebor127 Posts: 246
edited September 2010 in MTB general
What a jobs worth I came accross yesterday @ Ribble...went in to have a look at the workstands that they have and asked if they had any of the alloy ones in stock. They did so I asked if I could look at one to see quality etc...'Oh you cant do that as they are all packaged up and we cant open them.' So I thought fair enough then I said well if I buy one now can I have the discount thats online...7% iirc (not alot of £56, but i'd rather have it in my pocket)..'Oh no the computer wont let me do that for you' so I asked if I could order it myself online as reserve and collect and pick it up there and then as it's only through a door to get the stand! 'Oh the computer wont let me do that either, you would have to wait up to an hour!!' So in the end ive ordered it and now they are going to have to package it up and deliver to my house. I just think its a PITA as they had them in stock when I went in!! Thats my lttle moan for the day lol

Rob

Comments

  • blister pus
    blister pus Posts: 5,610
    which is why i always phone before i call in somewhere to avoid that scenario
  • trebor127
    trebor127 Posts: 246
    blister pus wrote:
    which is why i always phone before i call in somewhere to avoid that scenario

    Just seemed like a bit of a jobs worth as the product was in stock...I only popped in as I was visiting family nearby.
  • blister pus
    blister pus Posts: 5,610
    if they're tied to an in-house electronic system not a lot the staff can do, i guess. technology for ya :lol:
  • trebor127
    trebor127 Posts: 246
    blister pus wrote:
    if they're tied to an in-house electronic system not a lot the staff can do, i guess. technology for ya :lol:

    They can always hit the big discount button ;)
  • blister pus
    blister pus Posts: 5,610
    if he could he would ;)
  • trebor127
    trebor127 Posts: 246
    blister pus wrote:
    if he could he would ;)

    Ah well...Just have to wait until its delivered lol
  • mea00csf
    mea00csf Posts: 558
    don't ever take "the system won't let me" as a reason for not giving discount. The amount of times I've been told that, shrugged and walked off saying i'll order online then and had them turn round and say, "i'll just speak to the supervisor". I personally wouldn't do that if i had asked for advise etc but when you know what you're after and just want to pay i don't see that problem pitting the high street against online.
    http://www.bicycletourist.weebly.com
  • blister pus
    blister pus Posts: 5,610
    mea00csf wrote:
    don't ever take "the system won't let me" as a reason for not giving discount. The amount of times I've been told that, shrugged and walked off saying i'll order online then and had them turn round and say, "i'll just speak to the supervisor".

    common sense tells you to try that tack if you were in the shop and wanted the online discount but if they come out and tell you the same thing then you need to accept the system can't do it :lol:
  • meesterbond
    meesterbond Posts: 1,240
    blister pus wrote:
    mea00csf wrote:
    don't ever take "the system won't let me" as a reason for not giving discount. The amount of times I've been told that, shrugged and walked off saying i'll order online then and had them turn round and say, "i'll just speak to the supervisor".

    common sense tells you to try that tack if you were in the shop and wanted the online discount but if they come out and tell you the same thing then you need to accept the system can't do it :lol:


    Personally I'd then go and order it online from someone else... By all means say 'no I can't do that as you're not online', but 'computer says no' is not a satisfactory response...

    That said, google 'ribble customer service' and see what stories come back...
  • blister pus
    blister pus Posts: 5,610
    and i'm saying phone up before hand to avoid all that because you don't know what's possible and what's not.

    and i can't fault ribble service tbh, they've been great every time i've used them. they even put me on the email alert system after a call and gave me a nudge about some forks at an original price before they put them up online at a slightly increased price. they are all hit and miss sometimes
  • Briggo
    Briggo Posts: 3,537
    I know which stand you're on about, I ordered it myself and for the money its a freakin steal, top quality construction and packs away nicely.
  • trebor127
    trebor127 Posts: 246
    Briggo wrote:
    I know which stand you're on about, I ordered it myself and for the money its a freakin steal, top quality construction and packs away nicely.

    Hopefully it's the same one lol..Not been home yet as I have been up in the lakes for a few days. I'll be getting it out though later as my bike is FILTHY!! :twisted:
  • BlueAdvocate
    BlueAdvocate Posts: 266
    Well if its the same stand I got from there its a bargain, very sturdy.
    Trek Remedy 7
    On-One Carbon 456 http://www.bikeradar.com/forums/viewtopic.php?f=10017&t=12899519
  • Dirtydog11
    Dirtydog11 Posts: 1,621
    The computer says NO :lol:
    Kinesis Maxlight XC

    Orange 5 AM Custom
  • Andy!
    Andy! Posts: 433
    oh well. They got less profit s they paid for postage.

    Maybe if they read this then someone will realise they are throwing money away.
    Merlin Malt 2
  • trebor127
    trebor127 Posts: 246
    Had a look at it and the meshing of the swivel head is a bit loose..about 2mm of play in it. Not sure if that is normal as I think it will eventually strip it. Has anyone had this problem?
  • blister pus
    blister pus Posts: 5,610
    how about...

    no
  • padinski
    padinski Posts: 30
    When I was a half hearted roadie I went in Ribble a few times to exchange stuff, the guy on the till turned the screen round, and let me log on and 'order' my replacement! Then he nipped in the back and got it!
    Maybe they have changed their policy?
    Doesn't matter now as I wont be going there again.
    Orange Crush 2010. Better than the 2011. And 2009.
  • arthur_scrimshaw
    arthur_scrimshaw Posts: 2,596
    trebor127 wrote:
    Had a look at it and the meshing of the swivel head is a bit loose..about 2mm of play in it. Not sure if that is normal as I think it will eventually strip it. Has anyone had this problem?

    Yeah, mine was like that, if you look at the back where the handle is there's an allen bolt, tighten this up so the teeth just miss when the clamp is loose. Worked for me.
  • trebor127
    trebor127 Posts: 246
    Arthur Scrimshaw wrote:
    trebor127 wrote:
    Had a look at it and the meshing of the swivel head is a bit loose..about 2mm of play in it. Not sure if that is normal as I think it will eventually strip it. Has anyone had this problem?

    Yeah, mine was like that, if you look at the back where the handle is there's an allen bolt, tighten this up so the teeth just miss when the clamp is loose. Worked for me.

    All sorted. Thanks mate. Will be using it after my ride tommorow :twisted:

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