Hope vision 4 faulty

i purchased a hope vision 4 last year and only used it five time . after a full charge last night and used for 30 mins on flash the next day the light was dead. Have put back on charge but charger is saying full yet light is still dead. Has anyone experienced any problem with them or has any advice . Have been told hope a realy good with customers so have sent them an email but awaiting there reply thanks
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I also do this on the battery /light connection as I was getting intermittent operation there as well. I know it all sounds a bit Heath Robinson, however it's simple and it works. Hope this helps (no pun intended). Cheers