HELP! and suggestions

gleders
gleders Posts: 21
edited September 2010 in MTB general
Ok I have a Scott Aspect FX 15 full sus bike which i haven't abused in any way shape or form although i would love to but ain't got the cahoonas to do so anyway to the point i have noticed the bike has been recently creaking along the top tube and not really anything major HOWEVER when cleaning it today i have noticed that there is a crack on the top tube near the weld where the seat post is, the paint is cracked on both sides, I really want to take it back to leisure lakes in local area but don't want to look a tit when they tell me oh its nothing but wear and tear on the frame or something along those lines. I have looked online to see if there has been any other problems with Scott frames and have found a couple to which are now starting to worry me as both times the frames have gone back to Scott and then returned to the customer stating that the damage is unwarranted!

Comments

  • wordnumb
    wordnumb Posts: 847
    If you have a crack in your frame contact the retailer, see what they suggest. If the frame is fairly new and doesn't show the other signs of a thrashing they'll find it hard to refuse to sort it.

    On the scale of stupid questions asked in a bike shop, "is this a crack in my frame?" will not make you look like a tit.

    You could post a photo, see what people here think.
  • gleders
    gleders Posts: 21
    http://twitpic.com/2h94ob

    here we are
  • neddie
    neddie Posts: 101
    looks bad to not use it until its repaired but i don't think you'll get a warrantied repair out of them unless you can prove others have had the same problem.

    How old is the bike ?

    I'd be going back to them stating sale of goods act etc not fit for purpose.
    Boardman Comp.

    Norco Fluid
  • gleders
    gleders Posts: 21
    the bike was bought april/may last year on c2w scheme as i use it for road and off road.
  • snotty badger
    snotty badger Posts: 1,593
    I wouldn't be using that TBH- If it goes suddenly (as aluminium does) its gonna hurt.
    I'd take it back0- as long as the rest of the bike looks in fair condition it shouldn't be a problem.
    08 Pitch Pro
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  • gleders
    gleders Posts: 21
    snotty badger wrote:
    I wouldn't be using that TBH- If it goes suddenly (as aluminium does) its gonna hurt.
    I'd take it back0- as long as the rest of the bike looks in fair condition it shouldn't be a problem.



    well here is the bike since i have had it

    http://twitpic.com/2h9s1j
  • Torres
    Torres Posts: 1,266
    Take it back to the shop, it's not a stupid concern at all and if leisure lakes (i'm guessing the one in Lancaster?) are any good then they'll be more than happy to look over it and send it back to scott if it's a problem.
    What We Achieve In Life, Echoes In Eternity
  • gleders
    gleders Posts: 21
    Yeah it is,they probably wont mind as i spend a bit of time in there asking for suggestions on what to spend my money on for upgrades etc.
  • neddie
    neddie Posts: 101
    Thats what i'd do bike looks as new

    but push it to the shop :)
    Boardman Comp.

    Norco Fluid
  • benpinnick
    benpinnick Posts: 4,148
    You've got no worries there. That's a warranty job all day long.
    A Flock of Birds
    + some other bikes.
  • gleders
    gleders Posts: 21
    spoken to them today and they said to take in and it will be sent it asap so fingers crossed
  • neddie
    neddie Posts: 101
    Good luck mate 8)
    Boardman Comp.

    Norco Fluid
  • gleders
    gleders Posts: 21
    wooohooo, new frame deliverd and my bike is back in working order! happy days
  • TiBoy
    TiBoy Posts: 366
    Sounds like great service, have heard some good things about leisure lakes and this sort of customer experiance won't do them any harm. Enjoy
    Sunday September Ultegra SL
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    And some others
  • gleders
    gleders Posts: 21
    yeah it is considering i rang them the day after bank hol in aug and i got the bike back 3 days ago fully built back up free of charge and the only thing i had to pay for was a new set of brake pads which i knew i had to buy anyway!
  • neddie
    neddie Posts: 101
    Good times :D
    Boardman Comp.

    Norco Fluid
  • neddie
    neddie Posts: 101
    Good times :D
    Boardman Comp.

    Norco Fluid

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