Odd CycleScheme Question!

bannedbiker

Right then, here's an odd question. Got myself a bike through the Halfords scheme last year, all's gone pretty smooth and the bike is now mine.
This year decided to get a voucher again,BUT my company has changed providers from Halfords to CycleScheme. This has caused a bit of confusion and some delays to the process.
My scheme should run from 1st July, come payday this month my salary will be deducted the appropriate amount to cover the hire period 1st - 28th July HOWEVER I'm still waiting for the voucher!
I'm going to be paying for a service I haven't had for 2 of the 4 weeks and still counting!
Where do I stand on trying to recover this cost and who should I shout at? I dont see it being CycleScheme's fault so I guess I gotta have a go at my company?
It's not a huge amount of cash but its the principle of it that bothers me!

SickAsAParrot

Odd, we only start paying once the voucher has been redeemed.

Allnut

I would definately speak to the department in your place of work who has direct responsibility for managing the cycle to work scheme. Hope this is of some help plus it's my first post on these forums.

dugliss

Surely that`s better though as you`ll finish paying for it quicker. When I got mine I got the bike in August but didn`t start paying for it til nearly December!!

bails87

It's not as if you pay £30/month for however long you own the bike.

You pay off the value of the bike in 12 months. So whether you start paying in July or August, you'll pay the same amount.

Unless the company confiscate the bike 12 months after you started paying?

sarajoy

I suspect I may have made my first payment before I got mine, too. As said, it was just paid off earlier, so no biggie...

Zombie_donkey

Yes my company takes the first payment the same week they send out the letter of collection thing.

rolf_f

I paid into the scheme for about 5 months before I got my bike! Payments started as soon as I received the voucher - not when it was redeemed at the shop.

bannedbiker

Rolf F wrote:

I paid into the scheme for about 5 months before I got my bike! Payments started as soon as I received the voucher - not when it was redeemed at the shop.

Thats the point dude, I haven't recieved the voucher...!

The point of the Tax efficient scheme is that you hire the bike from your company for 12 months, then pay a final payment to transfer ownership after the hire period, it is not a credit scheme. Each monthly payment is supposed to be for the hire of the bike for the month just gone. Why would anyone pay to hire something they dont have?!
I know I'm just being pedantic, and that i'm getting a bloody good deal, it just pi$$es me off is all!
My company uses a third party to deal with our "Flex Benefits", I had a woman there tell me that it is standard to wait 8 weeks from the start of the scheme before you even recieve the hire agreement, and that it would then take another week to get the paperwork sorted and the LOC sent out. 9 weeks of paying to hire something you aint got, its just wrong!

bannedbiker

Allnut wrote:

I would definitely speak to the department in your place of work who has direct responsibility for managing the cycle to work scheme. Hope this is of some help plus it's my first post on these forums.

The department who deals with this is a lone woman who works 2 days a week in Derby, I'm in Plymouth...

Cafewanda

In my company the scheme starts from 1 October to 30 September, along with our other benefits. First payment is taken at end October whether you have received/redeemed the voucher or not.

Allnut

bannedbiker wrote:

Allnut wrote:

I would definitely speak to the department in your place of work who has direct responsibility for managing the cycle to work scheme. Hope this is of some help plus it's my first post on these forums.

The department who deals with this is a lone woman who works 2 days a week in Derby, I'm in Plymouth...

Ok, phone her when she's in work then? sorted!

bannedbiker

Allnut wrote:

bannedbiker wrote:

Allnut wrote:

I would definitely speak to the department in your place of work who has direct responsibility for managing the cycle to work scheme. Hope this is of some help plus it's my first post on these forums.

The department who deals with this is a lone woman who works 2 days a week in Derby, I'm in Plymouth...

Ok, phone her when she's in work then? sorted!

Really? I never though of that, thanks!

Allnut

You're more than welcome!

bails87

I still don't see how it's a problem.

You pay a set amount for 12 months. At the end of the 12 months you stop paying but, as long as you get to keep using the bike, it doesn't matter when you start or stop paying.

Or am I missing something?

It's not like you're paying rent and they've started taking £700/month out of your bank account even though you won't be moving in until September. :?

teulk

I understand what your saying, effectively your paying for something you dont have - however what others have said is also true, at the end of 12months you finish paying for the bike regardless. Yes of course it would be nice to have the bike before you start paying for it - Ive got a bke via C2W for the past three years, the first two years ( halfords)i had my voucher about 3 weeks before i started paying for it, this year (cycle scheme)i got my voucher about 2 days before i started paying for it.

The only thing i could see happening is that your company would defer your payments until you get the voucher however i dont think that would happen.