Superstar Components

Giggsmaster
Giggsmaster Posts: 632
edited July 2010 in MTB general
Hi all.

I don't suppose anyone apart from myself are having trouble contacting Superstar Components?

I sent a Wheelset to them last Tuesday (6th July), for replacement Rims. They said it would be a 2 day turnaround once they had the Wheelset and would contact me for payment. Now, I ain't heard anything from them and despite numerous emails and phone calls from me with messages left on the answer phone, I've just had no response whatsoever.

So, has anyone got any correspondence from them in the past week or so?
Biking Pics

Comments

  • cat_with_no_tail
    cat_with_no_tail Posts: 12,981
    I was speaking to them in person about 2 days ago at Bikeradar Live.

    Sorry though, your wheelset never came up in conversation :wink:

    What time have you been trying to call? During business hours?

    Also, I know they have a rep on these forums. Might be worth searching the menbers list and dropping them a PM.
    "Avan-TT"
    F*cking Fast 29er
    Rapid Rose Roady
    Bionicon Beast
    Rockhopper Communter
  • nicklouse
    nicklouse Posts: 50,675
    i guess BRL got in the way.
    "Do not follow where the path may lead, Go instead where there is no path, and Leave a Trail."
    Parktools :?:SheldonBrown
  • Giggsmaster
    Giggsmaster Posts: 632
    Yeah, been ringing various times throughout the day. I'll look to give them a PM, see if that does anything.
    Biking Pics
  • Northwind
    Northwind Posts: 14,675
    Same thing happened over the fort william world cup weekend
    Uncompromising extremist
  • captainfly
    captainfly Posts: 1,001
    They maged yo send out a new disk rotor and adaptor to me on monday; just keep phoning in office hours.
    -_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_
    Mongoose Teocali
    Giant STP0

    Why are MTB economics; spend twice as much as you intended, but only half as much as you wish you could afford? :roll:
  • SuperstarComponents.com
    SuperstarComponents.com Posts: 183
    Hello sorry for slow responses to the phone on our busy days, it never seems to stop ringing some days! Because we are in high season, have a big backlog of custom wheelbuilds and we have a staff member off (plus we were at BRL) some phonecalls get missed and we apologise.

    We concentrate on getting orders out and processing returns/warranty quickly, rather than answering questions on the phone. We find that this gets the jobs people are phoning up to ask about done faster. If you would like to place an order it is much quicker and easier to use our online shop as this is automated and gets priority for processing and despatch.

    If you have a query, please email us as we stay quite late answering emails to make sure everyone gets an answer. If you have any questions please email contact@superstarcomponents.com

    We apologise for any delays, but we have never experienced such demand and our new staff take a while to train up to speed (as we expect them to know everything!)
    Regards, Neil
  • Bike Bloke
    Bike Bloke Posts: 172
    Good to see a reply from the company here.

    Have to say I've never had any problems in the past, including experience of returns/replacements.

    Good guys!
    Hardtail - NOW FOR SALE
    Mongoose

    Cheap Goodies
  • EarlofBarnet
    EarlofBarnet Posts: 673
    I bought an excellent set of wheels off Superstar a couple of weeks ago. Really quick delivery and well packaged.

    Good news about the high demand at the moment, well deserved.

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