dilema
davic
Posts: 12
I have a bit of a moral dilema on my hands at the mo -
last year I bought a new bike from a major national retailer - not LBS. Over the course of the year I have had nothing but bother with the front wheel buckling - I suspected it may have been faulty as I was really really careful to avoid every obstacle I could. I emailed the retailer a month or so ago to let them know and ask advice, customer service suggested sending back to them to send on to the manufacturer. I duly did this, and waited and waited, and waited.
I finally emailed customer service after a few weeks of inactivity and they very kindly offered to give me a new set of wheels - I thought this was very generous of them. After 2 weeks of waiting the wheels finally arrived - typically, together with the original replacement wheel, (in two separate parcels).
should I offer the to give the wheel set back? Apart frm the time taken I've been very happy with customer service, and the promptness of their replies to my emails. I am swithering here - but am teetering towards sending them back as although they're not terribly expensive for wheels it the best part of £200?
last year I bought a new bike from a major national retailer - not LBS. Over the course of the year I have had nothing but bother with the front wheel buckling - I suspected it may have been faulty as I was really really careful to avoid every obstacle I could. I emailed the retailer a month or so ago to let them know and ask advice, customer service suggested sending back to them to send on to the manufacturer. I duly did this, and waited and waited, and waited.
I finally emailed customer service after a few weeks of inactivity and they very kindly offered to give me a new set of wheels - I thought this was very generous of them. After 2 weeks of waiting the wheels finally arrived - typically, together with the original replacement wheel, (in two separate parcels).
should I offer the to give the wheel set back? Apart frm the time taken I've been very happy with customer service, and the promptness of their replies to my emails. I am swithering here - but am teetering towards sending them back as although they're not terribly expensive for wheels it the best part of £200?
0
Comments
-
Two Dilemna threads today, both with dilemna spelt wrong!
Have they asked for them back? If so, send them, if not, don't!0 -
-
It looks like the general acceptance is dilemma anyhoo!!0
-
I've just had to go and check NapD. it is indeed double m.
You made me do that, you just made me do it.
Tail end Charlie
The above post may contain traces of sarcasm or/and bullsh*t.0 -
I spell it ''dilemma'' and my spell checker seems happy with this spelling. Do you pronounce the n in '...emna?'
I wonder if the confusion about this word comes from the visual similarity of m and n - I still think of ''enmity'' as being spelled ''emnity'' and I'll never know whether I simply misread it as a kid or whether a typesetter had made a mistake.
It sounds like your ''national retailer'' hasn't got its customer service department very well organised, davic. They've been slow responding and then were disorganised when they finally acted. It sounds a little like when they got round to doing something they were just getting it off the 'to do' list with little attention to detail. So I think I'd wait till they ask, which I don't think will happen....
The regrettable bit is that they're wasting money because they don't know what they're doing and this will result in higher prices for other customers as they increase their sales margins. But I don't think you, as a customer, have any chance of getting them to operate efficiently even though it's in the general customer's interest for the company to be well run.0
