warranty question

scotto
scotto Posts: 381
edited July 2010 in MTB general
I have a cracked frame and the manufacturer (who shal remain nameless at this point) has kindly sent a new frame.

New frame is a 2010 to replace my 2009, but the BB, seatpost and headset have changed spec and they are asking me to pay for these bits, as old ones will not fit.

Fell a bit peeved about that what do you lot think?

Thoughts appreciated.

Comments

  • njee20
    njee20 Posts: 9,613
    You shouldn't be out of pocket really, but there's probably something in the fine print that says they have to replace the broken parts and not much else!
  • cee
    cee Posts: 4,553
    what happened here...

    did you take the bike to a shop who stripped it and sent the frame away? or did you send the whole bike back to someone?

    how will the BB not fit? that doesn't make any sense?

    Who is asking for the cash....direct distributor or a bike shop?
    Whenever I see an adult on a bicycle, I believe in the future of the human race.

    H.G. Wells.
  • scotto
    scotto Posts: 381
    I sent photos of the damage and the manufacturer sent the frame to the shop and I have taken my bike to the shop for the frame swap.

    my bike has hollotech 2 and the new one is bb30, headset size has changed as has the seatpost.

    shop is asking for the cash.
  • cee
    cee Posts: 4,553
    AFAIK, the shop needs to MTFU and get the stuff fitted to give you a bike that works....they should then claim any cost back form the manufacturer.

    again...not 100% on this...but sounds like the shop are at it. phone the manufacturer/distributor direct and get their stance...also try not to give them too many details of who you or the shop are....just get more info from them...then relate that to the shop.

    remember though...loud voices and swearing will not help your cause at all. friendly and polite at all times.
    Whenever I see an adult on a bicycle, I believe in the future of the human race.

    H.G. Wells.
  • cee
    cee Posts: 4,553
    and i know what make of bike it is..

    this is my main reason for never having anything to do with them...fsking proprietary tech that they call industry standard, when they are the only fskers that use it.

    at least you have a couple of options on cranksets....
    Whenever I see an adult on a bicycle, I believe in the future of the human race.

    H.G. Wells.
  • TommyEss
    TommyEss Posts: 1,855
    Sounds like the shop should be asking the manufacturer for the parts - or at least charging them, not you.

    That said - if the manufacturer/distributor aren't playing ball, then you can understand the shop also being unwilling - but then they shouldn't be out of pocket either.

    Is this the shop up the hill or the shop in the town centre near the rounabout?! :P
    Cannondale Synapse 105, Giant Defy 3, Giant Omnium, Giant Trance X2, EMC R1.0, Ridgeback Platinum, On One Il Pompino...
  • scotto
    scotto Posts: 381
    hmm that's kind of what I think, I don't do loud voices and anger in these situations you are right on that one, democracy is always the winner.
  • scotto
    scotto Posts: 381
    TommyEss wrote:
    Sounds like the shop should be asking the manufacturer for the parts - or at least charging them, not you.

    That said - if the manufacturer/distributor aren't playing ball, then you can understand the shop also being unwilling - but then they shouldn't be out of pocket either.

    Is this the shop up the hill or the shop in the town centre near the rounabout?! :P

    it's the one up the hill in the sticks, the one near the rbt in the town centre wanted £250 for a frame swap !
  • njee20
    njee20 Posts: 9,613
    Like I say, the manufacturer should be providing you with the bits you need, but there may be something which says about spec changing blah blah blah.

    The shop should certainly be doing a very good price on stuff though, and if you really wanted to, I'm sure you could kick up a fuss.

    Frames to have gone BB30 lately, hmmm... Scott are the obvious one, but they've not changed headset or seatpost! Nor have Spesh.
  • TommyEss
    TommyEss Posts: 1,855
    scotto wrote:
    TommyEss wrote:
    Sounds like the shop should be asking the manufacturer for the parts - or at least charging them, not you.

    That said - if the manufacturer/distributor aren't playing ball, then you can understand the shop also being unwilling - but then they shouldn't be out of pocket either.

    Is this the shop up the hill or the shop in the town centre near the rounabout?! :P

    it's the one up the hill in the sticks, the one near the rbt in the town centre wanted £250 for a frame swap !

    Figured - well your in the best hands in Berkshire - so not much else you can do - I'd ask them to press the manufacturer to give you these bits for free - the whole point of a warranty job is that you shouldn't be out of pocket. But, as mentioned, there may be small print - in fact - there's almost certainly small print.

    If you do go down the route of having to upgrade that kit, at least you should be able to sell on the redundant kit to soften the blow somewhat?
    Cannondale Synapse 105, Giant Defy 3, Giant Omnium, Giant Trance X2, EMC R1.0, Ridgeback Platinum, On One Il Pompino...
  • TommyEss
    TommyEss Posts: 1,855
    Is it a brand they normally stock, or did you just nominate a bike shop for the manufacturer to send the new frame on to?
    Cannondale Synapse 105, Giant Defy 3, Giant Omnium, Giant Trance X2, EMC R1.0, Ridgeback Platinum, On One Il Pompino...
  • scotto
    scotto Posts: 381
    TommyEss wrote:
    Is it a brand they normally stock, or did you just nominate a bike shop for the manufacturer to send the new frame on to?

    Yes normally stocked, you are right I know they are a good shop and have no complaints with them just the situation of having to buy 3/4 new components because they changed the spec of the new model.
  • TommyEss
    TommyEss Posts: 1,855
    Yeah, sounds like time to talk nicely and ask them to speak with the manufacturer on your behalf - then if you don't get anywhere, then it's time to re-assess your approach.

    Certainly no need to go in all guns blazing (doesn't sound like you're going to be doing that anyway!)

    Best of luck - let us know how you get on.
    Cannondale Synapse 105, Giant Defy 3, Giant Omnium, Giant Trance X2, EMC R1.0, Ridgeback Platinum, On One Il Pompino...
  • Anonymous
    Anonymous Posts: 79,667
    I'm guessing specialised or Lappierre?
    And agree with the others, get in touch with the main distributors or manufacturers, and get their stance on the matter.
  • supersonic
    supersonic Posts: 82,708
    You should not have to pay a penny - the shop is obligated to return the frame in full working order, fully compatible, and if not, recompense you ie new parts etc.
    GT ZASKAR CARBON TEAM

    VOODOO CANZO

    Come and see me at https://www.facebook.com/biketyke/
  • scotto
    scotto Posts: 381
    supersonic wrote:
    You should not have to pay a penny - the shop is obligated to return the frame in full working order, fully compatible, and if not, recompense you ie new parts etc.

    Excellent thankyou, nice to get a definitive answer, I will put that across to the shop and then the manufacturer if they are unable to sort it out.
  • scotto
    scotto Posts: 381
    well good news, emailed shop who spoke to manufacturer and apparently there was a mix-up at the manufacturers end having spolen to two seperate people.

    So new bits are on there way FOC, all good news, thanks for your help with this, have to say that the manufacturer was quick to send the frame, will reveal the manufacturer name once it's all done and dusted.
  • TommyEss
    TommyEss Posts: 1,855
    Perfick! Sounds like a nice sensible solution.
    Cannondale Synapse 105, Giant Defy 3, Giant Omnium, Giant Trance X2, EMC R1.0, Ridgeback Platinum, On One Il Pompino...
  • cee
    cee Posts: 4,553
    sounds like the shop were at it to me....they know their warranty obligations full and well...but chanced their arm on the off chance you would stump up the cash!
    Whenever I see an adult on a bicycle, I believe in the future of the human race.

    H.G. Wells.
  • scotto
    scotto Posts: 381
    cee wrote:
    sounds like the shop were at it to me....they know their warranty obligations full and well...but chanced their arm on the off chance you would stump up the cash!

    Yes the thought did cross my mind, but feel I should give people the benfit of the doubt and they do seem genuine but who knows.

    Have still yet to deal with any MTB shop without something going wrong, more noticably the big chain corporates in terms of consistency, but one particlular LBS are at the top of my offenders list, it's a funny industry this with a lot of scammers involved and very hard to find a shop that is totally honest as well as good at what they do !

    Which is a shame.
  • cee
    cee Posts: 4,553
    hah...

    I'm not saying I would have done it differently if I was the shop.... :D

    but you are right...they all seem to make the chips fall in their favour!
    Whenever I see an adult on a bicycle, I believe in the future of the human race.

    H.G. Wells.

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