Ribble Gran Fondo - Am I Being Unreasonable?

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Comments

  • ridleyPR
    ridleyPR Posts: 16
    Hi,

    I buy loads of stuff from Ribble and there always helpful when your in the shop. I wouldn't accept it personally but I live local to the shop so I'd just role up leave it in the shop and tell them I was rejecting it based on the poor quality!

    Think it always helps when you can explain the problem in person and TBH they'll have loads of them to swop it for.

    Good luck fella and keep on their case!
  • cougie
    cougie Posts: 22,512
    I'd have no problem with that to be honest. Its a bike and it will get scratched and chipped on the roads anyway.

    At the most i'd email them a photo and see if they'd give me a discount - but I'd not give my brand new bike back. I hate waiting for new kit as it is.
  • DF33
    DF33 Posts: 732
    This is what my Father and Grandfather fought in 2 world wars for
    Peter
  • MattC59
    MattC59 Posts: 5,408
    From the Distance Selling Regulations:

    The Consumer Protection (Distance Selling) Regulations 2000 give consumers an unconditional cancellation right, in addition to their rights under the Sale of Goods Legislation.

    Where a consumer claims goods are faulty after having had a reasonable time to examine them (which could be after the expiry of the cooling off period above) the consumer's rights under the Sale of Goods Act apply.

    The Act makes it clear that if the goods do not conform to contract and the consumer exercises his or her right to reject them, they can ask for their money back, providing they do so quickly. Alternatively, they can request repair and replacement or claim compensation.


    Have a look at:
    Distance Selling Regulations (DSR) 2000.
    Consumer Protection (Distance Selling) Directive 97/7/EC

    Basically, if the goods are faulty, no matter to what extent, and you're not happy, you have the right to return them. I assume that the bike wasn't advertised with paint like this ?
    Science adjusts it’s beliefs based on what’s observed.
    Faith is the denial of observation so that Belief can be preserved
  • Monty Dog
    Monty Dog Posts: 20,614
    So what is exactly faulty with the frame? If you didn't want chipped paint, then you should have bought an unpainted frame or titanium.
    Frankly, I think the OP is not being reasonable - a paint chip does diminish the purpose of it being a bicycle - or I am missing something? Unless of course you bought it as an ornament? Suck it up mate - when you've bought enough bikes, you'll realise that rear QR paint damage is part of the buying experience!
    OK, there quality of that frame finish is pretty poor, but rather than chucking your teddy, you could probably have negotiated with Ribble some form of recompense e.g. voucher or discount, but your chances of getting that now are slim.
    Make mine an Italian, with Campagnolo on the side..
  • MattC59
    MattC59 Posts: 5,408
    Monty Dog wrote:
    Frankly, I think the OP is not being reasonable - a paint chip does diminish the purpose of it being a bicycle - or I am missing something?
    But it's not up to ribble to damage the paint for the customer. If you ordered a car and it arrived with a scratch in the paint, I'm sure that you'd be pretty p*ssed !
    The fact of the matter is, that when you order new goods, you don't expect them to turn up damaged. And which ever way you look at it, the bike is damaged. Some may find this acceptable, but the OP is completely with in his rights to be p*ssed about it and ask for a new one or some form of compensation.
    Science adjusts it’s beliefs based on what’s observed.
    Faith is the denial of observation so that Belief can be preserved
  • rolf_f
    rolf_f Posts: 16,015
    Crikey! This one still going!

    FWIW, I have a Gran Fondo. It's a nice bike but the paint is a bit cack. It's brittle - probably a bit thick. Although it was originally fine, the non drive side dropout has flaked paint which I touched up. There is also a crack in the paint above the drive side dropout (I've posted about that one on here if you want to see the pics).

    Finally, at least for a Campag installation, it is almost impossible to get the wheel off without scuffing the paint on the chainstay ends unless you take the skewer out altogether; a bit of silly design. So, basically, it has its faults and the paint will probably chip more than other frames.

    For me, the GF is a second bike and one I use on commutes as well as the weekend. I am fussy about my bikes but I think the GF is what it is - a very good value bike but one without the same quality of finish as a higher end bike. There is certainly no point getting the frame replaced for another GF at least.
    Faster than a tent.......
  • Wirral_paul
    Wirral_paul Posts: 2,476
    sorry but i dont agree with the above re "fit for purpose" or "satisfactory quality" as being important. Distance selling regulations clearly state that goods can be returned even if there's nothing wrong with them within a time limit!!

    "When a consumer cancels a contract to which the
    cancellation provisions apply they are entitled to a refund of
    any money they have paid in relation to the contract even if
    the goods are not defective in any way. "

    As you contacted them straight away then they should have accepted it back . May need to speak to Trading Standards about this if you want to return it and they refused to accept it - sounds like they may be in breach of your consumer rights.

    Try a search for "Distance Selling Regulations Cancellation Rights"

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