Any problems with Evans Cycles?

Guisamo

Is anyone else experiencing really long delivery times with Evans? Ordered last Sunday, money came out Tuesday, still nothing Saturday! Rang them on Thurs, said they had a back log and it still hadn't been shipped.

I know it's their sale period but this is a long time, I'm starting think it ain't coming.
Is anyone else in the same boat?

TowerRider

No.

DoodleUK

Yeah, i ordered a couple of things early this week and they took the money out the day after but still not heard anything about my order :?

Quirrel

Yes

7 Days for a presta to schrader valve adapter

blister pus

stuff has always arrived but it's by no means the fastest out of the main ones.

cat_with_no_tail

Took around a week for my Sombrio Cartel Gloves to arrive, but at £10 down from £30, I'm still not complaining.

As blister pus says, they've never been able to compete with CRC, Merlin, Superstar etc for delivery times anyway, so with increased volume, it's bound to be a bit slower.

Broonster

Yup, waited 7 days for delivery of a new Spesh helmet :?

Joe_Pineapples

I ordered the Sombrio Cartel gloves too, but I'm in no real rush to get them.
Having said that, it has been 5 days.

If we're talking top delivery performance, try Descent Gear.
Ordered replacement lenses for my Spy Alloys at 4:30 on a Friday afternoon, and they arrived in Central Scotland at 9am the next day. Beat that CRC!
http://www.descent-gear.com/

Ronocco111

YES! ordered my new bike on the 29th May with 1 week delivery, 2 weeks later i was informed it would be ready on the 21st June at the earliest!!

55NF

Ordered a Charge Sppon seat last Sunday evening & arrived the following Saturday.......... Won't be using them again. Wiggle & CRC are fastest

upinsmoke

Never ordered from them but I don't like their tactic of puting ridiculously cheap prices on their out of stock stuff to get you to click into their site after a Google search.

Fair enough if you could still order it at that price but it's just a cheap trick that should be outlawed.

Loghopper

EVANS ARE AWFUL ! Ordered an Osprey Raptor 10 Hydration pack 10 days ago,when it did not turn up after a week, I called them. They keep you waiting for 10+ minutes, I was assured item was now in stock(??) and would be dispatched. Of course it did not turn up, called gain 3 days later, another long wait to get through " We can't understand why it wasn't sent out" Soonest it will be is another 3 days. Anyway I canceled my order .

In contrast I ordered some pedals from CRC and Wooly Hat shop and it arrived the next day!

Anyway I won't ever use them again

Radixmatrix

Don't get Evans pricing either.

Been looking to get a Dakine Nomad over the last 10 days, when I first checked they were slightly cheaper than CRC as a price promise, now randomly gone back up to £84.99 whereas CRC remain substantially cheaper at £75.99, who they must check against?

Ordered from CRC 0716 Friday in my hands 1000 on Saturday, can't say fairer than that, and Evans lost a first sale from me as a potential ongoing customer...

tony620

Ordered stuff monday night no sign yet gave them a call as i got no order confirmation. He said it had gone through so i asked will it be sent out this week he said "ye , Maybe"

how annoying when i cant finish my bike build because of them. :evil:

TowerRider

What has Evans price got to do with anything? They price match!
I just get it delivered to store and pickup or not if I item does not fit.

Radixmatrix

Evans pricing has got everything to do with it if:

1. You don't have the convenience of a local store to pick things up from
2. They are less competitive than the opposition and you have to email proof to obtain a price-match
3. Their delivery and after-sales is simply not as good as CRC, Merlin, Descent Gear and others

If they were the cheapest some of the above could be overlooked - otherwise why order from them unless they've got an item you are unable to find elsewhere?

Simple economics in an educated buyer's market...

cat_with_no_tail

Radixmatrix wrote:

Evans pricing has got everything to do with it if:

1. You don't have the convenience of a local store to pick things up from
Evans have a whole chain of stores all over the UK, what on earth are you on about?

2. They are less competitive than the opposition and you have to email proof to obtain a price-match.
My Sombrio Gloves were HALF the price of anywhere else. It's generally only their SALE items that are cheaper than their rivals, but the same applies to CRC and Merlin, it's just that they ALWAYS seem to have sales on.

3. Their delivery and after-sales is simply not as good as CRC, Merlin, Descent Gear and others
When I bought my old Pinnacle from them last year, their after-sales was brilliant. Called to confirm delivery, then got another call a fewweeks after the bike arrived to ask if everything was ok with the bike. They also knocked 10% off all the other gear I purchased at the same time without me even asking.

If they were the cheapest some of the above could be overlooked - otherwise why order from them unless they've got an item you are unable to find elsewhere?

Simple economics in an educated buyer's market...

Educated Buyer? really?

Valy

Guisamo wrote:

Is anyone else experiencing really long delivery times with Evans? Ordered last Sunday, money came out Tuesday, still nothing Saturday! Rang them on Thurs, said they had a back log and it still hadn't been shipped.

I know it's their sale period but this is a long time, I'm starting think it ain't coming.
Is anyone else in the same boat?

I ordered a rack and it took about a week + a few days to get to me.

Valy

Radixmatrix wrote:

Don't get Evans pricing either.

Been looking to get a Dakine Nomad over the last 10 days, when I first checked they were slightly cheaper than CRC as a price promise, now randomly gone back up to £84.99 whereas CRC remain substantially cheaper at £75.99, who they must check against?

Ordered from CRC 0716 Friday in my hands 1000 on Saturday, can't say fairer than that, and Evans lost a first sale from me as a potential ongoing customer...

Erm, hello der, price match?

Either through internets or walk in with a printout of the price and as long as it's legit, bam, done.

cat_with_no_tail

Valy wrote:

Radixmatrix wrote:

Don't get Evans pricing either.

Been looking to get a Dakine Nomad over the last 10 days, when I first checked they were slightly cheaper than CRC as a price promise, now randomly gone back up to £84.99 whereas CRC remain substantially cheaper at £75.99, who they must check against?

Ordered from CRC 0716 Friday in my hands 1000 on Saturday, can't say fairer than that, and Evans lost a first sale from me as a potential ongoing customer...

Erm, hello der, price match?

Either through internets or walk in with a printout of the price and as long as it's legit, bam, done.

Yeh, but like he says, next day delivery is pretty much asstandard from places like CRC. So even if Evans DID offer price match, they'd still lose the sale based on the slower delivery times.

Valy

Cat With No Tail wrote:

Valy wrote:

Radixmatrix wrote:

Don't get Evans pricing either.

Been looking to get a Dakine Nomad over the last 10 days, when I first checked they were slightly cheaper than CRC as a price promise, now randomly gone back up to £84.99 whereas CRC remain substantially cheaper at £75.99, who they must check against?

Ordered from CRC 0716 Friday in my hands 1000 on Saturday, can't say fairer than that, and Evans lost a first sale from me as a potential ongoing customer...

Erm, hello der, price match?

Either through internets or walk in with a printout of the price and as long as it's legit, bam, done.

Yeh, but like he says, next day delivery is pretty much asstandard from places like CRC. So even if Evans DID offer price match, they'd still lose the sale based on the slower delivery times.

I see.

I mix and match for the best price or item availability.

nferrar

They've likely been busier than usual lately due to the warehouse sale. I've placed a couple of sake orders and both arrived in 2 or 3 days with the exception of one item that was only in stock in a store so I've been waiting for it to get sent back to the warehouse then posted to me. Bit annoying the order shows as successful on the web-site but after ringing them they confirmed it was still showing as waiting to be shipped.

TowerRider

Cat With No Tail wrote:

Radixmatrix wrote:

Evans pricing has got everything to do with it if:

1. You don't have the convenience of a local store to pick things up from
Evans have a whole chain of stores all over the UK, what on earth are you on about?

2. They are less competitive than the opposition and you have to email proof to obtain a price-match.
My Sombrio Gloves were HALF the price of anywhere else. It's generally only their SALE items that are cheaper than their rivals, but the same applies to CRC and Merlin, it's just that they ALWAYS seem to have sales on.

3. Their delivery and after-sales is simply not as good as CRC, Merlin, Descent Gear and others
When I bought my old Pinnacle from them last year, their after-sales was brilliant. Called to confirm delivery, then got another call a fewweeks after the bike arrived to ask if everything was ok with the bike. They also knocked 10% off all the other gear I purchased at the same time without me even asking.

If they were the cheapest some of the above could be overlooked - otherwise why order from them unless they've got an item you are unable to find elsewhere?

Simple economics in an educated buyer's market...

Educated Buyer? really?

Saved me replying, plus you don't need to email.

Guisamo

Order arrived yesterday via UPS, a week and a day after ordering. At least I know now about their turnaround times, usually use wiggle, crc etc.

Anyway can't complain really, Joplin 3 seat post with remote £129.99, nowhere else came any where close to that price.

Thanks for all the feedback.

garyrmellor

Still seem to be as bad. I ordered a bike on a Wednesday morning. No body in the house during the working week so paid the £35 for a Saturday a.m. delivery. The bike never arrived. Phoned Evans at 3:30pm to enquire and told someone would call back 'very soon'. One later I had to phone them again but they knew nothing. Ended up cancelling the whole order.

shindig

I've used them a few times. Good customer service when i've returned stuff. They have some smoking deals on, but ss other say they are not the quickest. If you're in a hurry for stuff your LBS is probably the best bet. Otherwise Chainreaction and Wiggle.

cooldad

garyrmellor wrote:

Still seem to be as bad. I ordered a bike on a Wednesday morning. No body in the house during the working week so paid the £35 for a Saturday a.m. delivery. The bike never arrived. Phoned Evans at 3:30pm to enquire and told someone would call back 'very soon'. One later I had to phone them again but they knew nothing. Ended up cancelling the whole order.

Join. Moan. Vanish.