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Got burnt on ebay - ££s to fix lockout on a Reba World Cup

agg25agg25 Posts: 619
edited June 2010 in MTB general
Bought some (I thought) nice near new World Cup Carbon Reba shocks on ebay (for £240) and after waiting for the censored to send the lockout clip which he didn't send with the shock, I found out it's internally buggered on the lockout. I won the dispute in ebay and the resolution was to send it back for a refund (even though it's cost me time and money to install it).

The rest of the shock works ok, but Evans said it would cost over £100 to fix the shock after they send it off, which is pretty vague. It's going to cost me time and money to return this fork now that it's already attached to my bike so I was wondering if anyone knew how much it might cost to repair or replace the lockout mechanism inside the shock?

I wouldn't mind keeping it, if it isn't too expensive to repair as it's a nice shock, even though I feel like smashing it over the deceptive bastards head! Otherwise I guess I'll return it and buy something else...maybe new this time...


  • agg25agg25 Posts: 619
    It looks like this one here ->
  • nickfrognickfrog Posts: 610
    Ebay : some you win, some you lose.
  • stumpyjonstumpyjon Posts: 4,069
    What's the actual problem? Lockout not working? Max travel limited (dump the air out of the positive spring, if there is more than 10mm of stanchion showing you've got an issue).

    If both those things sound familiar it's probably just a n O ring or 2 plus some oil needed in the damper leg. Common problem. The £ 100 quoted by Evans is basically what Fishers will charge for a service (which will sort th above issue) but if there's anything else wrong it'll cost extra.

    There are good service guides on teh SRAM site. if you don't want to fix them yourself cut out Evans (they're only charging a mark up), don't bother with Fishers go straight to TFTuned yourself. Will still cost, but less and their customer service is excellent (Evans will only put another layer of delay in the process).
    It's easier to ask for forgiveness than for permission.

    I've bought a new bike....ouch - result
    Can I buy a new bike?...No - no result
  • DaveHudsonDaveHudson Posts: 290
    Might be worth dropping Scott325se a pm. I know he is very experienced with RS forks.

    I'll PM him on another forum to send him this way.
  • Mark_KMark_K Posts: 666
    Send it to TF tuned
    Ask em to have a look I'll be surprised if the charge you any more than a service fee they give unbelievable service in my experience !!!
    E.G> Last time i needed a fork looked at i took it to LBS first, I wanted it reduced from 130 to 100mm and a lighter spring for my lad to use ! Lbs said approx £100-120 :shock: So i sent it to TF on the Wednesday they rang on the Thursday with a price to do it and it was back with me on the Friday all done with new stickers and cleaned (but they advised it didn't need servicing) grand total for this inc P&P £19 ! :shock: :lol:
    I'm boxing up my fox forks and shock for them to service next week :)
  • agg25agg25 Posts: 619
    Thanks for the advice guys!
    Yeah it's just that when the lockout is activated (by manually turning the knob on top of the right shock it still gets full travel.
    Comparing against other new bikes at Evans showed that the little round locknut on the lockout seemed to be on the left side where it was on the right side with all the new bikes.
    Might give one or 2 of the guys above a ring and see if they know what it might be.
  • agg25agg25 Posts: 619
    Just spoke to a guy at TF tuned, he said they could service it for £85.
    He said if I wanted to have a go first myself it sounds like the damper shock might need an oil topup and said to check the SRAM website for the service guide.
    He said basically drain it and then top it back up.
    Not sure of what tools I'd need if I was going to tackle it myself but he said it's a good idea to service the shock once a year anyway.
    Would cost £85 for full service plus postage, just a pain in the censored to remove, post and refit thats all.
    Still unsure whether I should just send it back or fix it...
  • DaveHudsonDaveHudson Posts: 290
    See if the Ebay seller will split the costs with you. Be better for them and you get the forks you wanted.
  • If it didnt specify in the ebay advert cant you get your money back? or tell him to cough up for service?

    I think a basic service (replacing parts as well) at Fishers (Sram) is about £80. Spoke to them about my fork last week.
    Giant XTC SE 2006
    Cube LTD Race 2009
    Trek Fuel EX 9
  • supersonicsupersonic Posts: 82,708 Lives Here
    I'd strip and service the moco unit as per the SRAM service diagram.
  • agg25agg25 Posts: 619
    Well the seller leesoraya (advise against buying anything from him, he sells quite a bit of gear on ebay) was a censored saying they were working when he sent them which is rubbish, I suspect thats why he failed to ship the lockout clip hoping I wouldn't find out before the dispute time ended.
    He wouldn't pay for them to be fixed so I started and won the dispute and can still send them back for a refund, but if I can fix them cheap enough might be worth still holding onto.

    Here's the full case history, you can see what a tool this guy is.

    05 Jun, 2010 at 01:17 The seller will issue you with a full refund when you send the item to the return delivery address with tracking and signature confirmation.
    You must send the item with tracking and signature confirmation to receive your refund. Learn more


    Respond with your tracking number by 15 Jun, 2010. When the tracking information shows that the item has been delivered and that the seller has signed for it, we will remind the seller to issue you with a full refund.

    Previous activity
    03 Jun, 2010 at 21:26 You have escalated the case to eBay Customer Support.
    Your message to Customer Support:
    "He's not helping to resolve the issue, he's going around in circles and I believe he intentionally sold me faulty parts which have already cost me considerable time and money."

    03 Jun, 2010 at 21:25 You have responded to the seller.
    Your message to the seller:
    "I was pleased with them apart from the fact that the lockout didn't work which we were dealing with and what was the point of the communication with you after the sale! 2 clips were sent, not that it matters, you can have both back they're no good to me with a faulty shock. The forks have been fitted for around 3 weeks and have never operated as they should and as I paid for."

    03 Jun, 2010 at 20:51 The seller has responded to your case with other solution.
    Seller's message:
    "Mate, I was alluding to the coincident. I have an email stating you are very pleased with the forks!! I have not got the time or the patience here. This issue was opened stateing you wanted the clip, which three where sent. THREE WHERE SENT. Which you received. The forks have been fitted to your bike and used, for nearly a month now. "

    03 Jun, 2010 at 20:25 You have responded to the seller.
    Your message to the seller:
    "Your words in the last message also allude to the fact that you knew the lock out wouldn't work. You said - "Only to find out weeks after the purchase and being used on your bike, that the Lock-out don't work""

    03 Jun, 2010 at 20:23 You have responded to the seller.
    Your message to the seller:
    "Now you tell me how I could have done any different! Most of the time I was waiting for the clips or the bike shops. There's no way of me telling the poploc system was stuffed without having all the parts and the knowhow to attach it together. I can't help but think the reason you sold the shocks in the first place and failed to provide the poploc clip initially was because you knew they were faulty all along and didn't want me installing it properly and testing it. If you still think I'm being unreasonable then I've got nothing more to say to you and will gladly escalate this for ebay to judge. Aaron"

    03 Jun, 2010 at 20:19 You have responded to the seller.
    Your message to the seller:
    "Mate either you're not getting it or are deliberately being misleading. Let me recap for you - I bought the shocks complete with poploc, nothing on the ad said they weren't working. I gave them and my bike to my local bike shop who fitted them but told me it was missing the poploc clip which should have been sent by you as part of the package. I waited for you to send the clip out. I got the clip but having no instruction and not being a bike mechanic I didn't know where it was supposed to go so I thought it was the wrong one so had you send another. This one was the same so I thought I'd take it back to the bike shop to see if they could fit it before I sent both back to you. They receive my bike(Evans West End, who I said you could ring)this morning and ring me up later in the day saying the internal lockout mechanisms in the shock weren't working and they couldn't fix it. Also you didn't send 3 clips, you sent 2 and they're probably worth £5 each anyway if you could buy them."

    03 Jun, 2010 at 18:11 The seller has responded to your case with other solution.
    Seller's message:
    "Now your being silly, YOU should not have fitted them to your bike and use them. Only to find out weeks after the purchase and being used on your bike, that the Lock-out don't work, Come on. I have been very resonable with you, sending out 3 clips in total, now you want me to pay for them to be removed and sent back!! Not happy with this its wrong! "

    03 Jun, 2010 at 17:05 You have responded to the seller.
    Your message to the seller:
    "Well I wasn't sending the clip back because I was getting Evans to fit it. I can send the other clip back though no problem. Whether or not the forks were working fine when they left you I'm not going to speculate on, all I know is what Evans have told me which is they don't work properly. Seeing as though I really need the poplock working they're no good to me in their current state. So either you could pay for them to be fixed as that is the condition I expected them to be in when I bought them or pay for them to be removed and sent back (Even then I've wasted £30 getting these fitted plus a lot of time). You're more than welcome to call Evans btw."

    03 Jun, 2010 at 16:52 The seller has responded to your case with other solution.
    Seller's message:
    "So what do you want to do..? the forks where working fine when they left me??? I have not seen any clip sent back either?? Cheers lee."

    03 Jun, 2010 at 16:06 You have responded to the seller.
    Your message to the seller:
    "Heya, well the clip is not the problem. I've never had the forks locked out to be able to test the lockout as you didn't send the clip to attach to the forks initially. So I took it to Evans West End this morning to see if they could fit the remote lockout before I gave up (I couldn't find a piccy or description of how to setup anywhere) and sent the clip back to you and they've said the lockout function inside the shocks are stuffed. I can give you their number if you don't believe me, the bike's still with them now till I pick it up tonight. Last night when I first took it to them the workshop guy manually turned the lockout on top of the fork around and it made no difference to it, it was still not locked out. They said they'd have to send them off as they can't fix them in house. I've told them to hold off for now till I sort it out with you. Cheers, Aaron"

    03 Jun, 2010 at 15:40 The seller has responded to your case with other solution.
    Seller's message:
    "Mate, i have no idea whats going on here, everything worked perfect when i took them off my Whyte E5 works and tried them before they left me. What do you want to do here...! i have sent you the ring clip in fact two, the forks have been on your bike since you bought them, and now you say they don't work??? The clip only allows you to switch the Lock-out from the handlebars by way of a cable. But the lock-out is operated on the fork leg by twisting it?? Cheers lee. "

    03 Jun, 2010 at 13:29 You have responded to the seller.
    Your message to the seller:
    "Dear leesoraya, Hi mate, Just took the clip and bike into Evans for them to fit and they just came back to me and said the lockout system in the fork was buggered which is why it wasn't working when I manually screwed the lockout around and it would cost at least £100 to fix and take a 15 days or so! Even if I take them off and send them back to you I'll already be out of pocket £60 for fitting and unfitting of them not to mention the time I've wasted. What can you do to resolve this? Aaron - mutt13yuk"
  • agg25agg25 Posts: 619
    Just downloaded the service guide here -> ... 0Guide.pdf

    Just wondering which part of this guide I'd follow just to drain and re-fill the damper shock?
    Also can I do this without taking the shock off the bike?
  • supersonicsupersonic Posts: 82,708 Lives Here
    you don't have to take it off, but easier to handle if you do.
  • stumpyjonstumpyjon Posts: 4,069
    Does sound like what I described at the top of the thread. Bear in mind if the oil has leaked into the lowers there will be a reason behind it. If you just refill them with oil first make sure you empty out the lowers or you will get hydraulic lock and premature bottom out. Second consider replacing the offending O ring. You don't need any specialist tools except a pair of circlip pliers.

    Still worth considering using TFTuned, they will turn around your forks in 48 hrs, fantastic service and when I spoke to them about my REBAs doing this they said they could replace the part that causes the issues with one they usually instal as part of a PUSH upgrade so it shouldn't happen again. On my REBAs it's tending to happen every six months. At some point TFT will be getting them to properly sort (They had my Fox TALAS 32s to fix last time, no issues since). You'll also know they've been fully serviced, all seals and oils replaced and properly checked for things like bushing wearf (they'll sort that at the same time al be it at extra cost). Considering they are second hand it might be worth getting them fully serviced just for peace of mind.
    It's easier to ask for forgiveness than for permission.

    I've bought a new bike....ouch - result
    Can I buy a new bike?...No - no result
  • Mark_KMark_K Posts: 666
    Out of intrest What year are these forks!
  • Dr SDr S Posts: 146
    They look like 2008 models to me, have the same on my Kona, v nice forks!

    Kona Kula Supreme, the hardtail
    Scott Spark 20 the softtail
    Cannondale CAAD9 the roadie
  • agg25agg25 Posts: 619
    Yeah thanks StumpyJon, think I'm going to just take them off and send them to TFT tuned. Sorta sucks as I was stretching my budget to £240 and then another £85 hurts a bit (this isn't my main bike either!) but I think it's the right move.
    I think these shocks came out in 2006, but I'm not sure exactly when this one was made.
  • njee20njee20 Posts: 9,613
    Out of intrest What year are these forks!

    They were all the same, 2006 - 2008, never really made any changes, although some of the latest ones came with Pushloc not Poploc.

    Nice forks though, really liked mine.
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