Why do stores do this?

awallace
awallace Posts: 191
edited June 2010 in Road buying advice
Why do stores advertise on their website that they have a product and when you buy it, it doesnt arrive. When you call you find they dont have it and are waiting for it to come in to stock. I'd rather know up front so i can order elsewhere!! I think ill call back and cancel...

Rant over.

Comments

  • alfablue
    alfablue Posts: 8,497
    I think the advertising code requires that sellers can actually supply the goods they advertise, see this adjudication for example: http://www.asa.org.uk/Complaints-and-AS ... 38390.aspx
  • STEFANOS4784
    STEFANOS4784 Posts: 4,109
    They do it because they hate you and want to ruin your life. I can't think of anything worse myself, rather be shot by some nutter in Cumbria myself.
    winter beast: http://i497.photobucket.com/albums/rr34 ... uff016.jpg
    Summer beast; http://i497.photobucket.com/albums/rr34 ... uff015.jpg
  • rapid_uphill
    rapid_uphill Posts: 841
    Its not very professional is it.
  • giant_man
    giant_man Posts: 6,878
    STEFANOS4784 wrote:
    They do it because they hate you and want to ruin your life. I can't think of anything worse myself, rather be shot by some nutter in Cumbria myself.
    bit insensitive of you right now stefano4784 .....
  • STEFANOS4784
    STEFANOS4784 Posts: 4,109
    Well i'm stuck at bl00dy work with whinging customers so i'll take it out on you lot :twisted: :wink:
    winter beast: http://i497.photobucket.com/albums/rr34 ... uff016.jpg
    Summer beast; http://i497.photobucket.com/albums/rr34 ... uff015.jpg
  • gsk82
    gsk82 Posts: 3,615
    awallace wrote:
    Why do stores advertise on their website that they have a product and when you buy it, it doesnt arrive. When you call you find they dont have it and are waiting for it to come in to stock. I'd rather know up front so i can order elsewhere!! I think ill call back and cancel...

    Rant over.

    think you answerred that yourself. that and a lot of places won't update their websites regularly
    "Unfortunately these days a lot of people don’t understand the real quality of a bike" Ernesto Colnago
  • dag_on_a_bike
    dag_on_a_bike Posts: 581
    I've only once experienced an online store that let me place an order when the item was not in stock. Long term, their loss bacause they are now on my blacklist.

    Most sites I use have stock indicators that seem to be accurate - they will get repeat business, and often recommendations too.
    There's no such thing as too old.
  • term1te
    term1te Posts: 1,462
    I reckon some shops sell short, advertise a product they don't actually have, but will order it from their supplier once the order from you has gone through. I recently ordered some new forks on line, order accepted , a few days later got an email to say that their supplier no longer carries those forks and they would refund my card. Not very impressed.
    The Master
    The Moser
    The VN
  • Ollieda
    Ollieda Posts: 1,010
    Argos do it all the time.....bloody annoying

    I ordered a bed from them (website claiming it was in stock and would be delivered in 3 - 5 days) and heard nothing. Had to go into store and complain and they called customer services who then told me it was going to be 3 months till I would find out when I would get my bed!!! Took them another 2 weeks to change their website from saying it was in stock!

    Happened with a few things with them but only once to this extreme

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