the CRC and Wiggle customer service battle to new lengths!

joshtp
joshtp Posts: 3,966
edited June 2010 in MTB general
OK, so we'v all become acustomed to the obligatory pack of sweets, But a very nice 1L water bottle with CRC 25 th branding coming free, unrequested with my aorder this morning is taking it to new extremes! it was only a £37 pound order of 2 small tools and an XT hub out of which to nick internals!

awsome!
I like bikes and stuff
«1

Comments

  • bails87
    bails87 Posts: 12,998
    I got one of those "For Goodness Shakes" sachets free with my last Wiggle order. I can't even remember what it was, so it can't have been too expensive!
    MTB/CX

    "As I said last time, it won't happen again."
  • .blitz
    .blitz Posts: 6,197
    The bottle is nice but who uses water bottles lol helloooooooooo CRC this is the 21st century :)

    Haribo is much more useful.
  • kaytronika
    kaytronika Posts: 580
    I use water bottles.

    Wonder what would happen if I ordered a Camelbak from them.
    --
    '09 Carrera Fury
    '94 GT Timberline FS
    '89 Saracen Tufftrax
  • ExeterSimon
    ExeterSimon Posts: 830
    I've yet to have any useful freebie from CRC or Wiggle.

    Haribo sweets give me wind.

    I don't use waterbottles

    I have enough bottle openers.

    I'd rather they both used the free gift funds to make sure that their websites were upto date and I didn't order stuff that showed in stock only to be sent an email 2 days later saying that it wasn't in stock.

    No freebies from Merlin (well not for me anyway) or LBS. No problems.
    Whyte 905 (2009)
    Trek 1.5 (2009)
    Specialized Stumpjumper FSR Comp (2007)
  • .blitz
    .blitz Posts: 6,197
    kaytronika wrote:
    I use water bottles.
    :)
  • TheRevOlutionary
    TheRevOlutionary Posts: 1,176
    ExeterSimon wrote:
    I've yet to have any useful freebie from CRC or Wiggle.

    Haribo sweets give me wind.

    I don't use waterbottles

    I have enough bottle openers.

    I'd rather they both used the free gift funds to make sure that their websites were upto date and I didn't order stuff that showed in stock only to be sent an email 2 days later saying that it wasn't in stock.

    No freebies from Merlin (well not for me anyway) or LBS. No problems.
    :lol:

    +1 to the rest though. I'm waiting on a BB from CRC at the moment, so hopefully i'll get a useless freebie too :wink:
    Newbie with a Felt Q720

    A day where you don't learn something is a waste...
  • joshtp
    joshtp Posts: 3,966
    well im not moaning. I might not use water bottles, but its a nice bottle, and they are useful for non biking activites, and occasionaly when i go for a quick blast ride i think it would be good to use a bottle as taking a full camelback on a 45 min ride seems exessive.
    I like bikes and stuff
  • MacAndCheese
    MacAndCheese Posts: 1,944
    I have one order from CRC and one from Wiggle, both arriving tomorrow, I'm going to be disappointed if I don't get something free now!
    Santa Cruz Chameleon
    Orange Alpine 160
  • bails87
    bails87 Posts: 12,998
    Yeah, I take a water bottle on short rides, it's less hassle than sorting out the camelbak each time.

    What happens if you place an order for a water bottle? Do they give you a free camelbak?!
    MTB/CX

    "As I said last time, it won't happen again."
  • psymon
    psymon Posts: 1,562
    best gift has got to be MBUKs socks that appear every now and again.
    i got like half a dozen pairs of trek and 1 set of norco ones.
    last ages and fit well. plus the wife wears em and loves em too.

    worst gift has to be the sticker sheets. we all love stickers but some of the brands on there suck. buff? gussett?
    FAST

    FASTER
  • psymon
    psymon Posts: 1,562
    oh and i just spent £90 at CRC and got nowt
    fail
    :(
    FAST

    FASTER
  • Cheshley
    Cheshley Posts: 1,448
    I have yet to receive any freebies from either Wiggle or CRC, including in the CRC package that arrived yesterday :(

    I wonder if there is a minimum order value in order to get them...?
    1998 Marin Hawk Hill
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  • antfly
    antfly Posts: 3,276
    joshtp/mbukman wrote:
    taking a full camelback on a 45 min ride seems exessive.

    That`s an understatement.
    Smarter than the average bear.
  • joshtp
    joshtp Posts: 3,966
    i only spent like £36.50! it was only a hub, a cone spanner and a 10mm allen key!
    I like bikes and stuff
  • ajmooseman
    ajmooseman Posts: 32
    Got a delivery form CRC cycles this morning.

    f*ck all in the box other than the stuff I paid for :cry:

    having said that had I not logged on this morning I'd not expected anything?? :D
  • Buckled_Rims
    Buckled_Rims Posts: 1,648
    I've just spent £38 at CRC this week and I never got a bottle....life's so unfair :cry:

    Yeah, and I've new road shoes to arrive today or tomorrow from Wiggle, I bet I also get nowt - Boo Hoo.
    CAAD9
    Kona Jake the Snake
    Merlin Malt 4
  • Pritchardd04
    Pritchardd04 Posts: 37
    i used to use water bottles till i got a hydration pack which it came with
  • V5ade
    V5ade Posts: 192
    I got a water bottle last week with a £108 order. Gave it to my 7 year old who's taken it to school every day since. It's the little things that please him :-)
    Somewhere in the Surrey Hills :-)
  • captainfly
    captainfly Posts: 1,001
    CRC give the best free gifts, though they aren't intentional. I had some CX handlebars once and what a faff to send back not refunding enough postage and then taking a £5 goodwill voucher value out of what they owed me for another wrong item, lead me to inform them anything else they sent me that wasn't ordered will be accepted as a free gift in a gesture of goodwill,

    All I am saying is I have some love for CRC :wink:
    -_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_
    Mongoose Teocali
    Giant STP0

    Why are MTB economics; spend twice as much as you intended, but only half as much as you wish you could afford? :roll:
  • biff55
    biff55 Posts: 1,404
    .blitz wrote:
    The bottle is nice but who uses water bottles lol helloooooooooo CRC this is the 21st century :)

    :? good grief
    i think you'll find a great number use bottles :roll:
  • bike-a-swan
    bike-a-swan Posts: 1,235
    I used to carry a bottle around in a camelbac, gets you some funny looks...
    Rock Lobster 853, Trek 1200 and a very old, tired and loved Apollo Javelin.
  • Thread8
    Thread8 Posts: 479
    Got an order from both CRC and wiggle yesterday, got haribo from wiggle but no water bottle :( Although part of the CRC order is on backorder so maybe it'll come with that
    Haro Thread 8
    Please help!

    "It's like parkour, on a bike"
  • piker
    piker Posts: 353
    Order arrived yesterday from crc and no free gift,gutted.
  • snotty badger
    snotty badger Posts: 1,593
    joshtp/mbukman wrote:
    i think it would be good to use a bottle as taking a full camelback on a 45 min ride seems exessive.

    Then don't fill the Camelbac to the brim :wink::lol:
    08 Pitch Pro
    14 Kona Unit
    Kona Kula SS
    Trailstar SS
    94 Univega Alpina 5.3
  • Happy Harry
    Happy Harry Posts: 345
    edited May 2010
    I'd only ordered an £8 frame protector from CRC.

    If they hadn't put the bloody water bottle in it would have gone through the letterbox instead of me having to wait three days to find the time to waste an hour going into town to the PO to collect it. Bloody water bottle!!!

    2mo5pow.gif
    Canyon XC 8.0 '11
    Whyte 19 steel '10
  • -liam-
    -liam- Posts: 1,831
    If all you chaps that say they don't use bottles went on proper rides instead of just nipping through the woods for 10 minutes, you might find you need a bottle and a hydration pack :lol:

    Water in hydration pack

    Gatorade etc in bottle cos its easy to clean ;)
    Kona Fire Mountain
    Kona Kula
    Duster
    Mmmbop
  • Tolk
    Tolk Posts: 775
    I got one of the free crc bottles with one of my ordered from them. It leaks around the neck of the bottle! can't complain though, it was free after all. Looks good though! :wink:
  • unixnerd
    unixnerd Posts: 2,864
    Got my free CRC bottle last week, nice item and just the job as I needed two for a long run the next day and only had one lying around :-)

    Happy to say mine doesn't leak.

    It's amazing how much some folk charge for a basic water bottle.

    Nothing makes a Scotsman like myself as happy as a freebie (or two) :-)
    http://www.strathspey.co.uk - Quality Binoculars at a Sensible Price.
    Specialized Roubaix SL3 Expert 2012, Cannondale CAAD5,
    Marin Mount Vision (1997), Edinburgh Country tourer, 3 cats!
  • cbr6fs
    cbr6fs Posts: 14
    I'd be happy just to get an order sent out in a timely manor from CRC.

    Placed a £280 order with them all for parts that were listed as "in stock".

    9 days later i get an email saying that 1 of the parts where not in stock :evil:
    In the end it took them 11 days to ship my order.

    I requested that because they were so slow in processing the order they should ship the order (at their expense) on a faster courier service.

    They did not respond to my emails nor did they send on a faster service.


    I'll not be using CRC again that's for sure :evil:
    1994 Diamond Back Axis TT (Fully Rigid)
    Trek Fuel EX 7
  • SDK2007
    SDK2007 Posts: 782
    -Liam- wrote:
    Iyou need a bottle and a hydration pack
    Water in hydration pack
    Gatorade etc in bottle cos its easy to clean ;)

    I second this - Water in a hydro pack and energy SiS powdered drink in a bottle.
    Specialized Enduro SL Pro Carbon
    Specialized Stumpy Evo Carbon
    Canyon Aeroad Disc Di2
    Specialized FSRxc - XC Race Bike

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