SRAM Rival shifter problems, warranty

Brocade

Folks,

Just bought a brand new SRAM Rival shifter and the left hand/front mech gear lever appears to be broken: it does not travel back to its slot but falls onto the brake lever. It also does not travel out cleanly but sort of wavers all over the place.

It's a month old... has anyone had this problem before ? Did you return to SRAM direct or the the shop ? What is the warranty on these ?

Thanks in advance

moonshine

your contract is with the shop that sold it, rather than the SRAM distributer.

Go to the point of purchase....

emerywd

happened to mine and it eventually snapped.

my local dealer (i'd moved and hadnt bought the bike from them) managed the exchange via sram uk distributor.

they even replaced the gore ride-on cables i'd bought myself

apparently it's not a common problem, but it's not unheard of.

emerywd

ps your local dealer may charge you labour, but if you bought the bike from them, i'd have thought they;d waive it

Brocade

Many thanks all, much appreciated, will contact the shop that sold me the shifters.

emerywd

standard SRAM problem. Have had 3 failures. Swapped each time without issue

nochekmate

Got a spare Rival LH shifter if OP is interested.

amaferanga

emerywd wrote:

standard SRAM problem. Have had 3 failures. Swapped each time without issue

Standard? If you've broken 3 then either you're incredibly unlucky or you're doing something that's causing the problem.

luv2ride

I've had one (LH) Rival shifter replaced under warranty, but now have bikes with Apex and Force with no issues so far...

majormantra

amaferanga wrote:

emerywd wrote:

standard SRAM problem. Have had 3 failures. Swapped each time without issue

Standard? If you've broken 3 then either you're incredibly unlucky or you're doing something that's causing the problem.

Mate of mine has broken 3 RH Rival shifters. They aren't great. Finally convinced him to buy Shimano.

amaferanga

MajorMantra wrote:

amaferanga wrote:

emerywd wrote:

standard SRAM problem. Have had 3 failures. Swapped each time without issue

Standard? If you've broken 3 then either you're incredibly unlucky or you're doing something that's causing the problem.

Mate of mine has broken 3 RH Rival shifters. They aren't great. Finally convinced him to buy Shimano.

I've heard of more broken shimano shifters than SRAM. I guess they're all generally reliable. Someone else repeatedly breaking SRAM shifters though seems odd.

majormantra

Perhaps. I've seen all type of shifters broken in crashes, but his SRAM shifters all snapped in normal use, i.e. changing gear. If you google "snapped sram shifter" there are a lot of hits.