Pro Bike Kit Returns email

greasedscotsman
greasedscotsman Posts: 6,962
edited May 2010 in The bottom bracket
Has anyone else had any problems with emails from Pro Bike Kit. when you return stuff to them you have to you log onto their website, explain why you want to return to them and they then forward you an email with a pdf file with instructions. Trouble is I can't download or open the pdf from my hotmail account. Am I missing something really obvious?

Comments

  • pinkbikini
    pinkbikini Posts: 876
    I just (today) went through the same process with a Yahoo account with PBK and it worked fine, so yes you probably are missing something obvious :wink:
  • the_prophet
    the_prophet Posts: 426
    its a bit of long winded process if you dont fill in the correct answer on the website, where its asking for a return reason, but once they send you the form with a returns number on its easy.

    try saving it rather than opening it
    my canyon slx

    http://i791.photobucket.com/albums/yy19 ... AG0298.jpg
  • greasedscotsman
    greasedscotsman Posts: 6,962
    the_prophet wrote:
    try saving it rather than opening it

    Yeah, tried that, it just hangs and does nothing.
  • Cleat Eastwood
    Cleat Eastwood Posts: 7,508
    sounds stupid but you have got adobe reader havent you? If not try viewing form here, an online pdf reader

    http://view.samurajdata.se/
    The dissenter is every human being at those moments of his life when he resigns
    momentarily from the herd and thinks for himself.
  • greasedscotsman
    greasedscotsman Posts: 6,962
    Cleat Eastwood wrote:
    sounds stupid but you have got adobe reader havent you? If not try viewing form here, an online pdf reader

    http://view.samurajdata.se/

    I can't even download the file, but it's something stupid, I'm sure I've got round this problem before...
  • mask of sanity
    mask of sanity Posts: 610
    What browser are you using? I find that google chrome more often then not won't open PDF files.
  • alfablue
    alfablue Posts: 8,497
    mask of sanity wrote:
    What browser are you using? I find that google chrome more often then not won't open PDF files.
    I think the latest version of Adobe Reader is incompatible with Chrome, I uninstalled and went back to version 8, I just ignore the periodic upgrade nags.
  • greasedscotsman
    greasedscotsman Posts: 6,962
    mask of sanity wrote:
    What browser are you using? I find that google chrome more often then not won't open PDF files.

    Err, Windows Internet Explorer? Not really a techy person, hence asking for help. It's not really a huge problem, I had the same issue a couple of weeks ago, but wrote PBK a letter instead, got a refund, no problems. Just a bit annoying...
  • Ian.B
    Ian.B Posts: 732
    FWIW, if you're returning the goods within 7 working days, exercising your right to cancel the order under the distance selling regulations, then I don't think they can insist on that pre-notification requirement. But I think under their terms and conditions they in fact accept returns within 30 days, so if you're returning them within that longer contractual period, then they can insist.
  • desweller
    desweller Posts: 5,175
    Try firing up Adobe Reader externally (i.e. not from within IE) first. It's sometimes a bit slow to start and it helps to get the code cached.
    - - - - - - - - - -
    On Strava.{/url}
  • greasedscotsman
    greasedscotsman Posts: 6,962
    OK, thanks for all the suggestions. I've written then a small note and just popped it in the post, shouldn't be a problem, PBK are pretty good. Suppose I sort of blame Wiggle :D

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