Rockshox Warranty claim issues

clwydian_rider92

Took my bike to the LBS where I bought my bike from - with RS Reba SL Dual Air forks (11months old). On the RS website it said that warranty claims can be made up to 2 years after purchase. I therefore took my bike to the shop for a warranty claim due to oil leaking in to the lowers resulting in loss of travel and lockout not working properley.

However the shop owner was insure whether I get them fixed as they hadnt been serviced within 6 months. I didnt realise they had to be for a warranty claim? He therefore sent them off hoping for the best.

Has anyone had any similar issues and resulting in a non warranty claim?

Thanks

supersonic

You should be ok.

Also read the FAQ on this issue.

clwydian_rider92

Stumpy Jons? If so, I read it couple of weeks back, that was one of the catalysts for me taking it in.

Or is there a FAQ on warranty claims?

supersonic

Yep, Jons.

stumpyjon

I just ahd to sort mine again :evil: At some point they're going off to TFTuned for a proper fix (with their parts rather than RS bits).