Warranties

Tonymufc
Tonymufc Posts: 1,016
edited April 2010 in The bottom bracket
Does the warranty cover bb's and headsets? Had my new commuter since Feb, and the last couple of rides the headset is making a right noise. All bolts are fine, so thinking that a new one is needed.

Cheers Tony.

Comments

  • Wooliferkins
    Wooliferkins Posts: 2,060
    If you bought a complete bike I would be straight back to the retailer after a month "not fit for purpose" seems fairly cut and dry from the limited info you give. If you bought and built yourself the ground might not be so firm.
    Neil
    Help I'm Being Oppressed
  • spen666
    spen666 Posts: 17,709
    Tony - you need to be clear the difference between your leagal/ statutory rights and warranties.

    Legal/ Statutory rights- goods must be of merchantable quality and fit for their purpose. In first 6 months- retailer(SHOP- not manufacturer) would have to prove goods are fit - ie assumption in first 6mths is that goods not fit for purpose if they have a fault. After that, you need to show goods not fit.


    Warranty is a guarantee offered by manufacturer or sometimes retsailer. It cannot reduce the statutory rights you have. The terms of the warranty are specific to the warranty and no one on here can answer your question without a) knowing who provided the warranty
    b) reading the terms of the warranty.


    I concur with Wooliferkins
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  • Tonymufc
    Tonymufc Posts: 1,016
    Cheers guys. I was gonna ring the bike shop to see where I stand. It was bought as a complete bike through cyclescheme, so not sure if that has a bearing on it.
  • Ben6899
    Ben6899 Posts: 9,686
    Tonymufc wrote:
    Cheers guys. I was gonna ring the bike shop to see where I stand. It was bought as a complete bike through cyclescheme, so not sure if that has a bearing on it.

    The BB will definitely have a bearing. At least one.

    Sorry, I couldn't resist!
    Ben

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  • redjeepǃ
    redjeepǃ Posts: 531
    It should be covered. A warranty is meant to cover the consumer for failures caused by defects in parts or manufacturing for a set period. The only items that aren't usually covered are consumable items (things like filters on a car) or things that fail due to the owners neglect.

    The only grey side to this is that it's not definite that there's a failure as such as 'noisy' isn't an actual failure, but I'd call the bike shop or the manufacturer and see what they say. They should rectify it.

    BTW I'm the warranty manager for a big manufacturing company.

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