The Bike Outlet in York - Any experiences? (UPDATE)

Da Mighty Chicken

Hi guys,

Has anyone dealt with The Bike Outlet in York? Either in the shop or more specifically, the mail order side of things? Any returns or customer service experiences would also be helpful.

Shop webby here

Thanks

cat_with_no_tail

Haha, you thinking of buying anything in particular

I've had a good few things off them before (not the Pikes though).

Always been helpful and quick with delivery.

Had to deal with their customer service for my first order because they didnt have IOM on their system and needed to check delivery. They were very good.

Da Mighty Chicken

Cat With No Tail wrote:

Haha, you thinking of buying anything in particular

I've had a good few things off them before (not the Pikes though).

Always been helpful and quick with delivery.

Had to deal with their customer service for my first order because they didnt have IOM on their system and needed to check delivery. They were very good.

Don't know what you mean

Thanks for the positive feedback.

If anyone else has feedback, please feel free to add

cat_with_no_tail

There is another thread about them, was started a couple of weeks back iirc.

I'll try to find it.

cat_with_no_tail

http://www.bikeradar.com/forums/viewtop ... bikeoutlet

Da Mighty Chicken

Thanks Cat,

Looks like I may have permission to order these today, woot

cat_with_no_tail

Oooooooo!!!!!, when they arrive, that's everything isnt it?

Da Mighty Chicken

Cat With No Tail wrote:

Oooooooo!!!!!, when they arrive, that's everything isnt it?

Yep, all the big parts, only thing I want extra is the white gear outers + kit for my shifters. I'm stretching the funds to get these earlier than expected due to the price, as I dont want to miss out on them, so it may be a few weeks later that the whole bike gets built up.....I cant wait

cat_with_no_tail

well the outers will be in the post tomorrow morning. If you need cables I think I've got some very good quality pre-stretched Alligator cables I'll chuck in the box for free 'cos I'm such a nice guy.

Oh, if you are still in 2 minds about Bike Outlet, you can get them from Merlin for £386.96 (free delivery).

Da Mighty Chicken

Cat With No Tail wrote:

well the outers will be in the post tomorrow morning. If you need cables I think I've got some very good quality pre-stretched Alligator cables I'll chuck in the box for free 'cos I'm such a nice guy.

Oh, if you are still in 2 minds about Bike Outlet, you can get them from Merlin for £386.96 (free delivery).

Thanks mate for the kind offer, I've got the XTR inners, they came with the shifters, but I need the Goodridge cable kit for all the ends and fittings

I'm looking at the Team Revs but the pikes are cheaper, darn you internetz

cat_with_no_tail

Soundies, I'll send you all the spare ferrules and cable ends and crap like that I've got kicking about.
Just binned a load of stuff on saturday but I'll see what I've got left.

Da Mighty Chicken

Cat With No Tail wrote:

Soundies, I'll send you all the spare ferrules and cable ends and crap like that I've got kicking about.
Just binned a load of stuff on saturday but I'll see what I've got left.

Top banana

Da Mighty Chicken

Just ordered the '10 Rev Teams Dual Airs for £95 less than I was going to get them for and my LBS will fit the spacer to reduce the travel for only £5, includes replacement and extra oil too, happy days

(last one in stock too)

Northwind

Decent enough shop... Sometimes slightly slow to post I've found but I really can't complain at the prices they charge. Their stock's pretty erratic but some of the bargains they have from time to time are awesome, my Noir Team bars cost about what you'd normally pay for a good quality alloy bar. And those Hope Hoops...

Da Mighty Chicken

Northwind wrote:

Decent enough shop... Sometimes slightly slow to post I've found but I really can't complain at the prices they charge. Their stock's pretty erratic but some of the bargains they have from time to time are awesome, my Noir Team bars cost about what you'd normally pay for a good quality alloy bar. And those Hope Hoops...

Good to get another vote of confidence, thanks NW

Got the forks for £95 less than the cheapest shop I could find at the time, and spoke to them today and they confirmed that the forks are full retail, with warranty etc so cant complain at all

ScottAspect45

Bought my Fox forks from TBO, came through nice and quick, no complaints at all.

Da Mighty Chicken

ScottAspect45 wrote:

Bought my Fox forks from TBO, came through nice and quick, no complaints at all.

Nice to hear that, thanks

Did you get fully boxed retail forks?

ScottAspect45

Yup, with all the accessories, stickers, shock pump, etc

Da Mighty Chicken

ScottAspect45 wrote:

Yup, with all the accessories, stickers, shock pump, etc

Thanks mate

Da Mighty Chicken

Just thought I'd update this for anyone thinking of buying from them!

In a word.....Dont!

The forks took a week to ship, and then when I got them they were in a box for a different fork, with the extras for the other fork, not the fork I was buying, and also they sent me a shop display pair, which were damaged and dirty!

They took them back ok and were polite enough on the phone but I got different stories from different people as to when the new stock was coming in and all the details of where they source the stock was extremely sketchy! so eventually I got a refund.

They also almost never answer the emails, even though they claim within 2 hours for a reply on their webby, so all in all I wouldn't buy from them again, a waste of my time!

However http://www.freeborn.co.uk were mustard, they even beat the already amazing price that bikeoutlet were selling for, delivered next day, fully boxed new retail stock, answered their emails, so, so far I'm impressed with Freeborn.

Hope this helps someone else in the future?

RealMan

When I phoned them up to ask about wheels they gave me tons of really useful advice, did me a great price on the wheels and a skewer and some UST valves.

The delivery was quick and perfect.

However, I could not get the valves to fit (maybe they were the wrong kind, I'm not sure) so I called them up, and they told me to send them back and sent me some different ones in a day or two which worked perfectly.

Northwind

Da Mighty Chicken wrote:

However http://www.freeborn.co.uk were mustard, they even beat the already amazing price that bikeoutlet were selling for, delivered next day, fully boxed new retail stock, answered their emails, so, so far I'm impressed with Freeborn.

Freeborn are a great shop.