Kudos for Planet X

plug1n

To add some balance when a retailer does the right thing:

I ordered a pair of Schwalbe Stelvios at Planet X but nothing turned up after a couple of weeks.

After one email, they said they must have got lost in the post and sent out a replacement which arrived in a couple of days.

Two days later, the originals arrived but the package had been torn open and resealed in a Royal Mail envelope as "return to sender".

I've emailed Planet X again offering to pay for the second set.

As we see a few threads slagging off shops, I thought I would add some balance here.

flybywire

yes, they're good peeps at planet x ..their customer service is good in my experience, only wish they'd resell those excellent gillets from a couple of years ago!

rvokes

+1 for great service.
bought some bits(and two frames :-D ) got sent the wrong bars, they sent me the poper pair, and told me to keep the others since postage would be as expensive as the bars themselves.

ynyswen24

+1

They're very helpful, have a great sense of humour, the kit is great.

bought two frames and several bits and pieces, always turned up within two or three days at most.

fungus_the_muffin_man

They'd only be worth the kudos if they tell you to keep the other set for free. They've not really done anything THAT special :?

Anonymous

Fungus The Muffin Man wrote:

They'd only be worth the kudos if they tell you to keep the other set for free. They've not really done anything THAT special :?

Aww, feel the Planet X love-vibe, its Friday. 8)

Chip \'oyler

Fungus The Muffin Man wrote:

They'd only be worth the kudos if they tell you to keep the other set for free. They've not really done anything THAT special :?

+1