On line buying experience with a couple of places

Wheelspinner
Wheelspinner Posts: 6,720
edited January 2010 in Road buying advice
I've been using CRC happily of late, and a couple of US on-line shops, but wonder if anyone on here has recent experience with "Total Cycling".

Last time I checked there was some decidedly negative comment about them - anyone think they've improved?

Also, are ProBikeKit any good? Mate here bought some wheels, did ok, but was he just lucky?

Shipping all the way out here to Oz means I'd like to be sure-ish they are good.

Thanks!
Open One+ BMC TE29 Seven 622SL On One Scandal Cervelo RS

Comments

  • Bear77
    Bear77 Posts: 60
    I orderd some disc brakes from Probikekit. I needed to return them as I had ordered the wrong rotor. I got a refund the day they recieved them back no questions asked. I thought that was pretty good as it was my mistake. They had delivered them quickly anyway so I think it was all done within a week.
    The revolution will not be televised
  • Slow Downcp
    Slow Downcp Posts: 3,041
    Can't comment on Total Cycling, but Probikekit are very good.
    Carlsberg don't make cycle clothing, but if they did it would probably still not be as good as Assos
  • hopper1
    hopper1 Posts: 4,389
    I have had a fair bit from PBK, never a problem :D
    Also bought a fair bit from Ribble & Parker International, very good service, too.
    Start with a budget, finish with a mortgage!
  • Hudders
    Hudders Posts: 12
    I've used Total Cycling a number of times and found them to be very good. They have competetive pricing with good customer service and no problems with returns either.

    Did have one instance of an item being out of stock, but they called to advise of the situation and offered an alternative, or a refund. I decided just to wait for it as I couldn't find it elsewhere, so they shipped the first part of the order immediately, and the out of stock item about a week later.
  • Wheelspinner
    Wheelspinner Posts: 6,720
    Good feedback, thanks!

    Might give them both a crack... there's some seriously cheap stuff on offer, none of which I really need, but what the hell, at those prices, who cares??
    Open One+ BMC TE29 Seven 622SL On One Scandal Cervelo RS
  • Moontrane
    Moontrane Posts: 233
    I started ordering from PBK this past summer. A-OK to the US of A. One return - went smoothly.
    Infinite diversity, infinte variations
  • Sevenfold
    Sevenfold Posts: 86
    +1 for Probikekit, deliver very quickly, prices generally pretty good - no complaints. CRC also very good.
  • Slow Downcp
    Slow Downcp Posts: 3,041
    Worth checking Merlin Cycles as well - less road stock, but what they do have tends to be really cheap
    Carlsberg don't make cycle clothing, but if they did it would probably still not be as good as Assos
  • prawny
    prawny Posts: 5,443
    PBK are great. I spent all my christmas money with wiggle PBK and Ribble, no issues with any of it. Only returned things to wiggle they've always been good.
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  • giant_man
    giant_man Posts: 6,878
    PBK are one of the better online retailers imo, CRC and Ribble are also good as are Parkers.
  • TornadoTom
    TornadoTom Posts: 129
    Merlin are good
  • purplehaze
    purplehaze Posts: 14
    PBK have been great - no fuss, dependable and swift delivery!
    purplehaze
  • ian_s
    ian_s Posts: 183
    +1 PBK

    Some excellent bargains if you keep a look out. Delivery in the UK is very quick, almost always next day - cannot complain as free P+P too.
  • andrew_s
    andrew_s Posts: 2,511
    Bear77 wrote:
    I orderd some disc brakes from Probikekit. I needed to return them as I had ordered the wrong rotor. I got a refund the day they recieved them back no questions asked. I thought that was pretty good as it was my mistake. They had delivered them quickly anyway so I think it was all done within a week.

    If you return something within 7 days, an internet or mail order shop has to give a refund
    Distance Selling Regulations
    There doesn't have to be any fault in the goods. Some people will order two or more versions of something, and send back the ones they don't like.
  • londonbairn
    londonbairn Posts: 316
    CRC, Wiggle & PBK mainly, never had a problem.
  • daveydave43
    daveydave43 Posts: 200
    probike kit, crc, and wiggle top choices.
    the packaging from wiggle is excellent, and in most cases for me the items arrived the next day even when i specified standard delivery.
    crc has more choice and is slightly cheaper than wiggle, although they dont do gor bike wear or some other top brands.
    pbk has some very cheap stuff but i find their website a faff.
    Go for the break
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  • jordan_217
    jordan_217 Posts: 2,580
    IME PBK are excellent - good customer service and relatively quick delivery times.

    I've stopped buying from Wiggle recently - they never seem to have any stock, despite what their stock levels are saying at the time of purchase. Has anybody else noticed that their prices are not as competetive as they used to be?
    “Training is like fighting with a gorilla. You don’t stop when you’re tired. You stop when the gorilla is tired.”
  • Tempestas
    Tempestas Posts: 486
    I get Wiggle to price match, I have to wait for a reply before ordering but I prefer the service and know I won't have any problems.
  • APIII
    APIII Posts: 2,010
    Wiggle for customer service. PBK, CRC, Ribble, all good aswell.
    I had an issue with Total Cycling a while back, so I don't use them anymore, but that said it could have been a one-off, so I'll give them the benefit of the doubt in future.
  • EKIMIKE
    EKIMIKE Posts: 2,232
    I think Shiny Bikes will go to Oz and they've got good prices.
    Canyon Endurace CF 2014 | Canyon Ultimate CF 2010

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