New Courrier for Wiggle!

The Northern Monkey

Following this week's announcement that Royal Mail Strike action will likely affect deliveries across the UK, we have made the decision to send all UK orders via City Link's next day service. Providing an excellent service is our top priority and, as a valued customer of Wiggle, you can remain confident of receiving your orders in the expected delivery time.

Please ensure someone is present between 8am – 6pm to accept delivery as orders must be signed for on delivery. If you would like your order left in a secure location please specify in the 'Courier Notes' section on the 'Order Confirmation' stage at the checkout.

You can see all the details on the Wiggle help pages.

Sounds good to me

redvee

CityLink are used for their bulkier items anyway.

CraigXXL

Royal mail and their workforce are doing themselves no favours again.

tptvmbircn

CraigXXL wrote:

Royal mail and their workforce are doing themselves no favours again.

Yeah also delayed posting on BikeRadar, may take three weeks or so for your post to show... :roll:

...al get me coat...

deffler

It shows good initiative by those Wigglers wonder if CRC follow suit?

The Royal Frail workers striking are just a disgrace, they should be happy theyve got bloody jobs

Dazzza

Well that's one less customer for them, i refuse to deal with shitty link.

Andy

Woe is Wiggle!

cat_with_no_tail

I was speaking to a guy who works for Parcel force the other day. Apparently, them and Royal Fail are run as 2 seperate entities and this strike will not affect them.

Of course, this guy may be wrong as he works for the Isle of Man arm of Parcelforce which would make them technically another business again :roll:

blister pus

Tis true, they are run separately. The post office counters woman told me one time when Parcel Farce managed to lose 3 motherboards and had no record of them ever being scanned into the system past the post office counter.

dave_hill

Dazzza wrote:

Well that's one less customer for them, i refuse to deal with shitty link.

+1.

Shitty Link make Parcel Farce look positively competent... :shock:

cat_with_no_tail

See, over here, we can only really use Parcel Farce. It's either them, or DH-Hell who charge so much, it'd be cheaper for me to buy a van and take the bl00dy thing myself :roll:

T'is the cost of living on an Island.

lesz42

Parcel Farce,DH-Hell, shitty link, unloyal fail


Dazzza, who do you shop-online with? running out of couriers?

nonnac85

It shows good initiative by those Wigglers wonder if CRC follow suit?

I had some stuff from CRC last week delivered by ParcelForce 48hour service which has been made free while the royal mail are actually being the royal fail.

Dazzza

lesz42 wrote:

Parcel Farce,DH-Hell, shitty link, unloyal fail


Dazzza, who do you shop-online with? running out of couriers?

Nope just shitty link are the ones for me to avoid, the rest are fairly decent but parcel force are the best for me anyways.

Most of the problems are down to their depot being 60 miles away, costs me more in petrol than the item i've usually ordered.

lesz42

ah

i get all my gear now sent to my work, issue solved

Kiblams

dave_hill wrote:

Dazzza wrote:

Well that's one less customer for them, i refuse to deal with shitty link.

+1.

Shitty Link make Parcel Farce look positively competent... :shock:

+2

I have had many bad experiences with Citylink, to the point where I had to stop using my favourite online shop (ebuyer) I have had them put on their parcel tracking that they tried to deliver my parcel, and I was definatly in my front room at the time listed. No one knocked or anything, and no card was left. Happened several times before I gave up :evil:

lesz42

never had an issue with ebuyer!

mind you ( No one knocked or anything, and no card was left) i have had that with someone


but i was in the garden all day, explained that to the peep on the phone, they didnt care

redvee

Kiblams wrote:

dave_hill wrote:

Dazzza wrote:

Well that's one less customer for them, i refuse to deal with shitty link.

+1.

Shitty Link make Parcel Farce look positively competent... :shock:

+2

I have had many bad experiences with Citylink, to the point where I had to stop using my favourite online shop (ebuyer) I have had them put on their parcel tracking that they tried to deliver my parcel, and I was definatly in my front room at the time listed. No one knocked or anything, and no card was left. Happened several times before I gave up :evil:

Not Citylink but courtesy of Royal Fail and their 'We aren't allowed to knock on the door cards'

http://www.dailymail.co.uk/news/article ... ow-in.html

solsurf

City link have to offer the worst customer experience out. Another lost customer here! I feel for the posties I have always had good service from them, I think their Union stinks (they just make the posties look like a wingers) as much as their managment team. They carry heavier and heavier packs (growth of the internet) around for not a lot. Yes it sounds like a great job but I don't think many of us would do the job for the money they get. Back to city link they are as cheap as they come and it shows in their level of service, I've run a mail order business before and found with much frustration you get what you pay for.
On another note I got some new tyres for my bike Con 4000s and they are great! just thought I would l would end on a +ve.

cheers,

NDawn

Never had issues with any of the big courier companies. It shows good forethought by Wiggle though, quite impressed myself. Most places would just say, to hell with it, you can all wait.

Will always buy from Wiggle the platinum account helps

BlackSpur

I love city link, if only because the depot is a 3 minute walk away from my front door.

djames77

I don't really order for home but have to for work. I find they are all about the same, pretty useless. Royal Snail defs the worst and i think their workers should hold thier heads in shames for even considering strike action. Unions...... the enemy of business and free trade.......?

Dropit Hideit Loseit and Tommorrow Not Today a'int much better to be honest but at least they don't go on strike each year when the workers don't get a 8% payrise.

allthegearnoidea

had quite a few emails lately form online retailers commenting on the switch to couriers due to royal mail!
amazon now deliver through the Home deliveries network aas do a coupl eof the online catalogue stores,
royal mauil definately not helping them selves again!!

.blitz

Or they could do what a certain Leeds-based bike shop does - show stock items that are out-of-stock on their website, charge your card within seconds of receiving your order, then wait 10 feckin days for you to contact them before admitting they made a mistake. W*nkers.

papasmurf.

most couriers seem next to useless for home deliveries, I get all mine sent to work where they magically appear on my desk when i return from lunch

yoohoo999

CityLink are one of the worst couriers I have ever had the misfortune of dealing with (both as supplier and customer)

When I was a student, I set up an ebay shop for the snowboard company I was working for (kept me in a job through the summer months).

By the time I left, we had over 1,000 feedback and had maintained a 100% positive record............but that was nearly ruined on a daily basis by CityLink. It often took many emails, discounts, free products etc to keep people sweet after CityLink had screwed them over.

Why did we keep using them? To be honest, for the types of goods we were posting (snowboards, skis, boots etc) there just wasn't a more practical or cost effective method. Margins were already very low using ebay since the fees were high and we were selling at heavily discounted prices anyway, so using another courier just wouldn't work.

We did eventually change courier for anything other than skis/snowboards.

They truly are terrible. I posted out well over 1000 items with them and every day was met with problems that should not have occured with a company of this size.

Drivers claiming to have turned up when they didn't. Drivers failing to leave cards. Sending to completely the wrong address.

They also charge for repeat/return delivery and despite arguing with them every week about our bills (given that most charges were incurred as a result of their fault) they would never budge and the customer service for businesses is shocking.

I wish Wiggle the best of luck. They'll need it!