orbea warranty

jaypee
jaypee Posts: 57
edited November 2009 in Road buying advice
hi there anyone out there had any experiance of orbea customer serivice, as the bottom bracket shell has came loose on my orca which is 2 and a half years old thanks

Comments

  • aberdeen_lune
    aberdeen_lune Posts: 547
    Orbea give a lifetime warranty on the frame if you are the original purchaser. I've just ordered a new Orca so please let us know how you get on with the warranty repair.
  • wicked
    wicked Posts: 844
    +1
    Yes will be interested as I too have an orca. Have heard differing accounts on the warranty some saying orbea were excellent and some saying they were trying to claim it was down to crash damage. At least they will not be able to you crashed it!
    It’s the most beautiful sport in the world but it’s governed by ***ts who have turned it into a crock of ****.
  • nodman7
    nodman7 Posts: 142
    i'm just about to find out what they're like, my orca's down tube has gone all soft n squidgy on the left hand side about half way down, couldn't tell from the outside until i pressed it in, had a clicking/creaking noise for weeks i'd been trying to track down

    anyway my local dealer said there'd be no problems getting the frame replaced as it was obviously a frame failure and in his experience they are very good with warranty claims and usually upgrade you, mines a 2008 frame so we'll see next week hopefully what i'm gonna get, hopefully a 2010 frame, fingers crossed
  • Baytt
    Baytt Posts: 102
    ive got an onix and i think that has the same lifetime warranty.

    the only time ive heard of problems with the warranty was with folk in america for some reason, not over here.
  • Chrissz
    Chrissz Posts: 727
    Baytt wrote:
    ive got an onix and i think that has the same lifetime warranty.

    the only time ive heard of problems with the warranty was with folk in america for some reason, not over here.

    The Onix does indeed have the same frame/forks lifetime warranty :lol:
    http://coastalcommando.wordpress.com/
  • markos1963
    markos1963 Posts: 3,724
    I had a problem with the frame badges falling off my Onix(one of them being my fault) I was honest and owned up to it but there was no problem and within 3 days I had two sets of badges in my hands hot from Spain.
    Norfolk, who nicked all the hills?

    http://farm4.static.flickr.com/3013/243 ... 8d.jpg?v=0
    http://img362.imageshack.us/my.php?imag ... 076tl5.jpg
    http://img216.imageshack.us/img216/3407 ... e001af.jpg
  • ArroyoDave
    ArroyoDave Posts: 49
    I currently have an Opal roadbike,an Alma and Lanza mountainbikes i have had no problems with any of them.(yes my badges came of my Opal,but did not loose them)

    If you are the original owner with you reciept of purchase you should have no problem.
    Myprotein referral code mp288135 (get money off)
  • wicked
    wicked Posts: 844
    Can I bump this?
    OP did you resolve this to your satisfaction?
    It’s the most beautiful sport in the world but it’s governed by ***ts who have turned it into a crock of ****.

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