Ribble stories

caw35slr
caw35slr Posts: 439
edited September 2009 in The bottom bracket
I'm close to buying a frame from Ribble, I intend to build a first road bike for my Wife. I picked up on this thread and thought I'd ask the forum for opinions both of Ribble as a vendor and of their frames.

First hand experience only, please!

Comments

  • Ramanujan
    Ramanujan Posts: 352
    Bottom line is that their customer service used to be truly awful.
    However, this has apparently improved at lot of late.

    I bought Bike from them in the bad old days simply because their value for money was and continues to be above anything else on the market.

    Frames are good but don't expect fine finishing like on a Colnago.
    Best described as 'industrial' and 'does what it says on the tin'
  • whyamihere
    whyamihere Posts: 7,715
    I've spent an awful lot of money with Ribble, including a frame. No problems at all. Had a problem once with a faulty part, which was replaced very quickly.
  • fast as fupp
    fast as fupp Posts: 2,277
    whyamihere wrote:
    I've spent an awful lot of money with Ribble, including a frame. No problems at all. Had a problem once with a faulty part, which was replaced very quickly.


    ditto
    'dont forget lads, one evertonian is worth twenty kopites'
  • drewfromrisca
    drewfromrisca Posts: 1,165
    Only bought small(ish) things from them with no problem although others on here have had nightmares.
    There is never redemption, any fool can regret yesterday...

    Be Pure! Be Vigilant! Behave!
  • tebbit
    tebbit Posts: 604
    Have had my current road bike for six years off them, its been good, had wheels off them again no complaints.
  • caw35slr
    caw35slr Posts: 439
    Sounds very positive. Very good to hear tale of a problem being fixed. Thanks for the replies.
  • andy162
    andy162 Posts: 634
    Not had any problems. Bought a Audax/winter hack from them. Set up to perfection. Frame quality a bit iffy....screwed bottle cage in & threaded mount came out of frame. A dab of glue later & all sorted. It's a heavy bugger aswell.

    Delivery etc was good. Waited three weeks but it was delivered as promised.
  • grantus
    grantus Posts: 690
    Dolan frames, ain't they?
    www.westlothianclarion.co.uk
  • Percy Vera
    Percy Vera Posts: 1,103
    I think they buy their frames from China just like Dolan does. Don't know if it's the same factory
  • Smokin Joe
    Smokin Joe Posts: 2,706
    fast as fupp wrote:
    whyamihere wrote:
    I've spent an awful lot of money with Ribble, including a frame. No problems at all. Had a problem once with a faulty part, which was replaced very quickly.


    ditto
    +2

    I've dealt with them for about 15 years.
  • Mettan
    Mettan Posts: 2,103
    caw35slr wrote:
    and thought I'd ask the forum for opinions both of Ribble as a vendor and of their frames.

    First hand experience only, please!

    Good-enough frames - excellent prices - I've been pleased with my Ribble frameset - good price, well-enough made, fast-ish delivery, well packed by Ribble - all in all , a good transcation. If you want adequate frames at excellent prices, try Ribble - would recommend.
  • AndyRubio
    AndyRubio Posts: 880
    My commuter bike's a Ribble, is great.
    My hour on the plinth
  • redddraggon
    redddraggon Posts: 10,862
    RIbble are good at selling stuff. Really efficient at that, get stuff out fast and accurately.

    They are really slow at building and despatching bikes though.

    They're more than bit reluctant at dealing with warranties too. I had some brand new Veloce shifters that broke on like their second ride out - they wouldn't replace and insisted on sending back for repair which took 4 months. It took 3 months for them to get my Neutron Ultras fixed too. Wiggle on the otherhand replaced a £70 Cateye single shot plus that broke on a Tuesday with a brand new light on the Thursday, without going to the manufacturer/distributer.

    TBH I'll take my chances and still buy stuff off them as their prices are so good.
    I like bikes...

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  • Takis61
    Takis61 Posts: 239
    +1 for Ribble, got the Sportive in May before the price rise.
    Clothing & component prices beat Wiggle as well
    My knees hurt !
  • andy_f
    andy_f Posts: 474
    Been dealing with Ribble for last 7 years and have had no real problems. When i ordered my winter bike as a kit it turned up at 09:00 on a Monday morning with two front wheels and no rear, phoned them up straight away and about 3 o'clock the same day a courier turned up with a rear wheel.
    "Let your life rule your job, not your job rule your life"

    Born to ride, forced to work.
  • nicensleazy
    nicensleazy Posts: 2,310
    Personally I would not buy from Ribble. I have found their customer service pretty crap and not that keen on helping.
  • afcbian
    afcbian Posts: 424
    My road bike is a Ribble with Compag groupset. I bought it 2nd hand albeit practically new, and it's lovely to ride. It was bought this year new.
    Looks great without being too flashy and the finish is very good.
    Gets my vote.
    I ride therefore I am
  • RimTape
    RimTape Posts: 243
    Bought a fair number of parts from them. Mainly stuff on specials at good prices.

    All arrived quickly in NZ with no problems.

    Velox

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